So far so good. Followed instructions to book and didn’t hear back via email after 24hrs so called the number. Luckily I spoke to Dylan Tembe who was incredibly helpful and had my experience booked, c... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely rubbish. Everything takes forever. Complicated redeeming process. Dates are never available. Information keeps changing and you have to follow and chase up. It took me months to get... Toon meer
Bedrijf heeft geantwoord
Had a voucher which I wanted to exchange for something else , contacted Activity Superstore spoke to Dylan Tembe in customer service who couldn't be more helpful , he very quickly exchanged my voucher... Toon meer
I cannot recommend these vouchers. Our children bought us vouchers two years ago for a speific activity they thought we would love 'Sip & Paint '. When we tried to book the event at Newcastle. 'Booz... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contactgegevens
High Street, CB10 1AR, Verenigd Koninkrijk
- www.activitysuperstore.com
3,0
Gemiddeld
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Non-Availability of original activity
Availability of original activity changed and had to re-select another. This was not straightforward and involved a number of communications with Activity Superstore and previous business. Activated the code however the voucher was not recognised by the supplier. This was sorted out by Charlie in customer support who went the extra mile to ensure we were satisfied with the outcome.
19 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were unable to book your original experience, however we’re really pleased Charlie was able to step in and help resolve everything for you. We’ll be sure to pass on your kind comments to him, as he’ll be delighted to know his support made a positive difference to your experience.
Sapphire
The Activity Superstore Team
Shocking Additional Charges
I booked a junior supercar driving experience for my grandson. When I got through to the company running the experience they only had two days available to book for the whole of this year. They were consecutive days on a Sunday and a Monday. I said I'd need to book the Sunday as my grandson is at school on Mondays. I was told that the experience that I had booked was a weekday event and I would have to pay a supplement to arrange it for a Sunday. This is a junior driving experience aimed at children, who are naturally going to be at school on Mondays. Nowhere in my original documentation did it state that it was a weekday experience. I have also been told that I will need to pay for insurance in case he crashes, or else pay for the first £5,000 of damage. So, what was a reasonably priced Christmas present has now cost me double the original amount. Not a great experience.
15 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for taking the time to share your feedback, and we’re sorry to hear of your disappointment with the booking process.
We appreciate your frustration regarding the limited availability and additional weekend supplement. This experience is available on selected dates throughout the year, subject to availability, and weekend upgrades may apply depending on the location selected.
In relation to the insurance, the location chosen offers an optional Collision Damage Waiver from £34 if purchased before the event, or £39 on the day of the experience. Without this waiver, customers remain liable for damages up to the stated excess amount.
We appreciate your feedback, which has been shared internally to help improve clarity for future customers.
Sapphire
The Activity Superstore Team
Bought an indoor i-fly experience as a…
Bought an indoor i-fly experience as a gift for my grandson's 7th birthday. I-fly have centres in Birmingham, London, Basingstoke and Milton Keynes. Trying to book was an absolute nightmare anyway but on finally trying to book a date in Birmingham I was informed that the voucher would only be accepted in Basingstoke or Milton Keynes and was limited to Monday - Thursday term time only! Disgusting
11 mei 2026
Review zonder uitnodiging
Great Customer Service
Dylan went above and beyond to rectify our experience. THANK YOU
12 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review ⭐
It’s great to hear that Dylan went above and beyond to rectify your experience. Providing excellent customer service is exactly what we strive for, and we’re delighted we could help turn things around for you.
We hope you have a fantastic time and truly appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
Thankyou to Dylan customer services for…
Thankyou to Dylan customer services for doing what he’s done for us to have the helicopter experience we deserve it means a lot doing this for us and thankyou for sending your condolences to me as well
12 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your lovely feedback.
Dylan will be delighted to hear you were pleased with his service and we’re so happy he was able to support you.
Wishing you all the very best, and thank you for choosing us.
Sapphire
The Activity Superstore Team
If I could give this zero I would
If I could give this zero I would. My husband bought me this as a Christmas present but there are hardly any experiences close to where I live in south Yorkshire and some of the 'experiences' are frankly a joke. This is not worth the paper it's printed on. Do not waste your money on one of these vouchers just give the person the money to spend more appropriately.
8 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We’re sorry to hear that some of the experiences did not meet your expectations. We aim to offer a wide variety of options to suit different interests, and we are continually working to expand both our range of experiences and the locations available.
I can see that you have now made a booking, and we hope you thoroughly enjoy your experience.
Sapphire
The Activity Superstore Team
Absolutely useless
Absolutely useless, trying to sort out a few days away, even the host we have chosen don't like them
8 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for taking the time to leave your feedback.
Looking into this for you, I can see that a booking was successfully made using the details provided by our customer service team. I am sorry to hear that you were unhappy with the booking process.
That being said, I am pleased that your booking has now been confirmed, and I hope that you go on to have a lovely and enjoyable time away.
Sapphire
The Activity Superstore Team
Very helpful sorting out a problem
Very helpful sorting out a problem
7 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your review.
Providing helpful and reliable support is always our priority, and it’s great to know you had a positive experience.
Sapphire
The Activity Superstore Team
As said by many booking process is very…
As said by many booking process is very poor and when eTickets fail to materialise its impossible to get through to someone - responses to emails are poor and clearly automated. Won't be using this lot ever again !
6 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback.
We’re sorry to hear that you haven’t received your e-tickets. Unfortunately, we’ve been unable to locate any correspondence using the information provided.
Please contact our Customer Service team directly, and we’ll be happy to investigate this further and assist you as quickly as possible.
Sapphire
The Activity Superstore Team
Booking was so easy
Booking was so easy. Hardest part was choosing which activity. There are so many fantastic activities to choose from. After choosing our activity and date, everything else was taken care of by Activity Superstore. We was kept informed every step of the way. I will definitely be coming back. Well done to everyone who made our day truly amazing. Highly recommend you give them a try.
24 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review ⭐⭐⭐⭐⭐
We really appreciate your wonderful feedback regarding the booking process and our friendly customer service team.
It’s especially great to know you had such a positive experience that you would recommend us to others.
We truly appreciate you taking the time to share your thoughts.
Sapphire
The Activity Superstore Team
Dylan was great😁 got my issue fixed…
Dylan was great😁 got my issue fixed straight away and very helpful
6 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your review! ⭐
We are pleased to hear that Dylan was able to quickly assist you, he will be thrilled to hear that you were happy with his service.
Have a wonderful experience.
Sapphire
The Activity Superstore Team
Antwoord van Activity Superstore
Thank you for your 5 star review! ⭐
It’s always wonderful to recognise great service within our team, and we’re delighted to pass your kind feedback on to Katie.
We hope you have a great experience.
Sapphire
The Activity Superstore Team
Lovely people with big hearts made our…
Lovely people with big hearts made our day unforgettable. My children were over the moon and honestly we too. Experiencing steam power in 2026 is something you never forget. Thank you for having us we will be back definitely!
11 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your glowing review! ⭐
We’re so pleased to hear that you and your children had such a lovely and enjoyable experience together.
It’s always great to know when a day out creates special memories, and we truly appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
A brilliant family day out for 4
A brilliant family day out for 4 on the nene valley railway! Highly recommended and will definitely be using activity superstore again to book. Great value for money.
5 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5 star review! ⭐
We’re thrilled to hear you had a brilliant family day out on the Nene Valley Railway and that you found it to be great value for money. It’s wonderful to know you’d recommend the experience and plan to book with us again.
We look forward to helping you plan your next day out soon!
Sapphire
The Activity Superstore Team
Well organised and friendly staff…
Well organised and friendly staff provided for a great day for my son and me and our driving experience at Castle Combe Circuit.
18 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for lovely review.
We’re delighted to hear that you had such a great day at Castle Combe Circuit, and that the team helped make it an enjoyable and well-organised experience.
Sapphire
The Activity Superstore Team
DO NOT USE
DO NOT USE
They allow no flexibility. Although I am still within the period that I could have extended the voucher for, because I did not activate the code on time, they won't let me pay for the extension that otherwise I could have used.
5 mei 2026
Review zonder uitnodiging
Well done to Dylan!
Was a bit of a confusion first of all but once Dylan got involved he managed to sort everything out, very thorough and followed up with a call to make sure all was ok, a credit to the team!
29 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your review.
It is great to hear that Dylan was quickly able to assist you and followed up with a call to make sure everything was okay! Great customer service is what we strive for, so we will be sure to pass your kind words on.
We hope you have a great experience.
Sapphire
The Activity Superstore Team
Dylan is a star he helped me went above…
Dylan is a star he helped me went above and beyond. He extended my voucher as I only had a month and he looked to see the availability of my experience which may not have suited. The voucher landed quicker then expected very impressed.👏👏👏
1 mei 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your lovely feedback! ⭐️
We’re so glad Dylan could help by extending your voucher and checking availability to suit your plans. Great to hear the voucher arrived quickly too - we’ll be sure to pass on your kind words!
Sapphire
The Activity Superstore Team
I was bought a 2 night getaway as a…
I was bought a 2 night getaway as a gift as were 3 other family members. We have all had issues when trying to book our getaway.
The site offers 27 locations and yes it does state that restrictions may apply to certain properties and that the voucher is for Sunday - Thursday not including bank holidays however it does not make it clear that even mid week in the school holidays very few properties take bookings with the voucher! Which had it been clear this would not have been purchased as my partner is a teacher.
I am told by the activity superstore there are in fact 7 out of the 27 properties which may accept bookings in the holidays! All of which are quite a distance for us to travel for 2 nights. I also wouldn’t hold my breath for these either as when I had previously tried to contact properties listed they have told me they no longer accept the voucher and stated this was because the company was difficult to work with.
The only positive about the company is they do reply to your emails quickly! They have offered this to be swapped for an alternative experience which I suppose is also a positive however this would depend where abouts in the country you live. There is lots available if you live in the south. But very little if you are further up the country and not wanting to travel for longer than you would actually be at the experience for!
I have ended up giving this experience away to someone that can hopefully use it but we certainly won’t be purchasing anymore experiences from this particular company!
30 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback. We’re sorry to hear that booking your getaway has been challenging and appreciate how disappointing this must have been, especially as it was a gift.
Availability can vary by property and can be more limited during peak periods such as school holidays. We do try to make this as clear as possible at the point of purchase, so apologise for any disappointment that has been caused.
We’re glad our team has been responsive and able to offer an alternative, though we understand this may not have been suitable for you. We truly appreciate your comments and will use them to improve going forward.
Sapphire
The Activity Superstore Team
booking process complicated
booking process complicated. finally thought I had booked - only to be told that my experience was not available on the date i requested. no help. no apology. my advice - just book direct with the venue / hotel you want.
10 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you felt the customer service you received was not up to our usual standard. This is certainly not the experience we aim to provide.
A member of our team has given you a call this morning to ensure you were able to book successfully and to apologise for any upset caused. If you do require any further assistance, please don’t hesitate to get back in touch with us — we’re always here to help.
Sapphire
The Activity Superstore Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.