Activity Superstore Reviews 

Unable to redeem £140 gift voucher!
We had a Gift voucher purchased as a present.
Issues with health meant we didn't redeem the hotel voucher in the allotted time given!
We weren't even offered a refund, this is a shocking treatment of customers perhaps this is why their satisfaction record is low!

A need to review your policy and start to inform people of a pending expiration of a Voucher ! Cant be difficult with the option of AI to assist surely?

Will never use again. Purchased the James Bond experience for a Christmas present and upon booking only one date available and at an additional cost of £55. Totally unacceptable, could not get my money back and wasn't going to pay extra so totally lost my money. Disgusting company and their partners .

In reply to your reply - I tried 2 other venues first and neither had any dates available. The 3 choice was the one with only one date available and extra cost. Very poor and not what I signed up for!!!!!!

Dylan was very helpful when I called with a query. Said he would call me back, and he did! Excellent service

I received a gift of a voucher for a couples 2 night get away. It was difficult to find a place we wanted to go to that was close enough for us to get there. Once chosen, we tried to set the ball in motion. We had to give 3 different dates and then wait to hear which, if any we got. I wasn’t very impressed with this as it makes you feel like a second class customer with a money off coupon rather than a gift voucher. It would be much better if you could book with the venue directly. If I had a gift voucher for a clothes shop, I wouldn’t expect to have to shop via a third party. It’s not sensible.
Anyway, we didn’t hear anything for weeks so contacted customer service where, via several emails, I was assisted by Yasmin, Lauren, Maya and Dylan. What a smashing bunch. They really went all out to be helpful. After a month long wait to hear back from The Blue Boar Inn in Alcester, we all capitulated and decided to look elsewhere. Due to the extra costs of booking at a weekend and the now lack of holiday dates we had left, we asked if we could exchange the voucher for a different experience and were given a link to do just that. We haven’t booked anything yet but really wanted to shout out about the customer service. The general way of running things is very flawed, so these guys must get a lot of work. They remained polite, friendly and generally very helpful throughout. Thanks to you all!

Had a small problem with a Voucher.
Contacted Activity Superstore and communicated with Dylan an adviser.
Within minutes Dylan had sorted the problem in a courteous manner & all systems go.

The process is longer than booking direct but this was handled as quickly as possible. We got the dates and accommodation we chose.

Booked a ski lesson. Although after perchance it stated there was a 4 week lead that wasn't advertised, spoke to Dylan and he sorted the date I wanted within a few hours of my call. Excellent customer service,

Big problems with OMG Hotels but when Activity Superstore took over we were very pleased with outcome. The Devil Wears Prada - great show, even my 82 year old husband loved it and he had no idea what to expect. The hotel was great, lovely room, lovely breakfast.
Many thanks to Lauren Espindola for all her help.

Dylan in customer services was excellent, great work !

I received the voucher as a gift and have been trying to book a car tester day at Oulton Park. Following the instructions I have tried many times and also phoned on two occasions but the comapany said they did not handle activity superstore vouchers. I have emailed Activity Superstore twice with no response. Wouldn't deal with this company again.

Extremely helpful went above and beyond to help me

The booking process had an unsafe link that neither google or Bing would open. the booking process is a complete faff and without the help of Dylan Tembe, Customer Support Advisor, i would have thrown the package in the bin and put it down to a bad company, the stars are for Dylan not the company .

Really poor website and customer service. Was bought a track day for Xmas which has turned out to be a bit of a nightmare trying to organise. My advice would be to go straight to the event provider / race track. Activity Superstore seems to be an unnecessary middleman/ broker. The product was also not as described when I contacted the even provider. Hidden fees for ‘premium’ cars, additional charges (higher than advertised) for weekend dates, and generally a different track day than what is described in the advert. I feel it’s all very misleading.

I had to re-arrange a trip booked for my husband’s 60th Birthday because I had broken my knee and this company made the whole process so easy and straightforward. A big shout out to Rosie Martin for her fantastic customer service, she was so helpful.

I’m very disappointed with my experience with this company.

I purchased a voucher in good faith, but was later told it had expired and could no longer be used. While the company points to their Terms & Conditions, the validity period was not made sufficiently clear or prominent at the time of purchase. As a result, I was left with a completely unusable product and no meaningful resolution.

What’s particularly frustrating is the lack of flexibility. Many other companies in this space are willing to extend validity periods or offer partial credit as a goodwill gesture. Here, I was told nothing could be done no extension, no refund and instead offered a 10% discount on a new purchase, which feels inadequate given the situation.

Customer service responses were polite but ultimately dismissive, relying heavily on policy rather than addressing the fairness of the situation. It gives the impression that once they have your money, there is very little support if something goes wrong.

Based on this experience, I would advise others to be extremely cautious and to carefully check all terms before purchasing. Unfortunately, I would not choose to use this company again.

I didn’t ask for a reply here. It’s interesting how quick you are to respond to reviews, yet my emails were ignored or handled poorly.

This just reinforces my point, you seem far more concerned about protecting your image and keeping the money than actually helping your customers.

Your response hasn’t changed anything.

The afternoon tea at revolution Liverpool was excellent. It was from the boots gift days out voucher. I called and emailed to book in. The staff were helpful and friendly. Would go again

Start to Finish a great experience. Easy to use website, with help on hand if needed. Enjoyed reviewing different venues to get a different experience.
Venue very welcoming. Accomodation clean and comfortable and relaxing atmosphere.

Great venue in Cambridge for champagne afternoon tea. Lovely staff- very helpful!

Title: Misleading “Spa Day” & Poor Complaint Handling

I purchased an “Indulgent Spa Day for Two” voucher through Boots and redeemed it at The Beautique Studio. Unfortunately, the experience did not match what was advertised.

The voucher described a spa day with 45-minute treatments each. However, the location was not a spa facility, which was disappointing and misleading given the description. In addition, we did not receive 45-minute treatments each — the total treatment time was significantly shorter, and even the beautician acknowledged this on the day.

Following the experience, I raised a complaint, but this was dismissed based solely on the supplier’s account, which I do not agree reflects what actually happened. My concerns were not properly investigated, and the response relied heavily on terms and conditions rather than addressing the core issue of the service not being delivered as described.

Overall, this was a disappointing experience, both in terms of the service itself and how the complaint was handled. I would recommend others carefully review what is actually included and where the experience takes place before purchasing.