So far so good. Followed instructions to book and didn’t hear back via email after 24hrs so called the number. Luckily I spoke to Dylan Tembe who was incredibly helpful and had my experience booked, c... Toon meer
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Lees wat reviewers zeggen
Absolutely rubbish. Everything takes forever. Complicated redeeming process. Dates are never available. Information keeps changing and you have to follow and chase up. It took me months to get... Toon meer
Bedrijf heeft geantwoord
Had a voucher which I wanted to exchange for something else , contacted Activity Superstore spoke to Dylan Tembe in customer service who couldn't be more helpful , he very quickly exchanged my voucher... Toon meer
I cannot recommend these vouchers. Our children bought us vouchers two years ago for a speific activity they thought we would love 'Sip & Paint '. When we tried to book the event at Newcastle. 'Booz... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contactgegevens
High Street, CB10 1AR, Verenigd Koninkrijk
- www.activitysuperstore.com
3,0
Gemiddeld
5K reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I had a problem with booking the hotel
I had a problem with booking my gift experience and after completing the support form Maya and Rosie advised me of the solution. Great support. Thanks. John
7 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We’re sorry to hear you initially had trouble booking your gift experience, but we’re so pleased that Maya and Rosie were able to help resolve things for you.
We’ll be sure to pass on your kind words, they’ll really appreciate it.
Yasmin
The Activity Superstore Team
A credit to your team
Without going into too much detail, this voucher meant a lot to me personally, and thanks to Dylan’s help I’m now able to go ahead and enjoy it. That genuinely means a lot.
Great service and a credit to the team.
7 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We’re especially pleased to hear how much this voucher meant to you, and that Dylan was able to help make things right so you can enjoy it as intended. We’ll be sure to pass along your feedback to him, he’ll be delighted to hear it.
Thanks again for your support, and we hope you have a fantastic time enjoying your experience!
Yasmin
The Activity Superstore Team
Dreadful
Dreadful, take your money so easily and make it very difficult to book anything. Then it gets cancelled and after waiting weeks for an exchange, told that we're now out of date and can't do anything.
7 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We understand how frustrating this must have been. This certainly isn’t the level of service we aim to provide.
We’d like to look into what happened with your booking and the cancellation, as well as why the exchange that couldn’t be processed in time. Please could you get in touch with us directly with your details so we can investigate and work towards a resolution for you?
Yasmin
The Activity Superstore Team
Very happy with the customer service…
Very happy with the customer service and how easy it was to both purchase and use the vouchers.
1 april 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐
Yasmin
The Activity Superstore Team
They were really helpful and they…
They were really helpful and they sorted out my problem straight away which i was so grateful thankyou xx
30 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We appreciate your review and are pleased you had a great experience. 🙏😊
Yasmin
The Activity Superstore Team
Antwoord van Activity Superstore
We’d really like the opportunity to understand what’s gone wrong and see how we can help. Please feel free to get in touch with us directly so we can look into this further for you.
Yasmin
The Activity Superstore Team
Thank you Dylan for helping me out with…
Thank you Dylan for helping me out with my voucher and for your understanding. Very friendly and super efficient, really appreciate it!
Thank you
M
30 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
I’m so pleased to hear that Dylan was able to help and that you found him friendly and efficient. I’ll be sure to pass on your lovely comments to him.
We really appreciate you taking the time to share this!
Yasmin
The Activity Superstore Team
Great value treat for my daughter and…
Great value treat for my daughter and son-in-law. They can take it when they want and for one or two nights. What a brilliant present
24 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Your satisfaction is our priority—thank you for the excellent review. ⭐💼
Yasmin
The Activity Superstore Team
Brilliant Service.
Initial order was misplaced by the post man. The company sent a replacement without any questions.
Erin from Customer services was exceptional and purely due to this, I would definitely order from them again.
My replacement arrived today and the quality of the product is very high and everything I could have asked for.
Initial delay in responding to Initial correspondence but once Erin got back to me, she was exceptional.
28 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you so much for your kind feedback.
I’m really sorry again for the initial issue with delivery and the delay in our first response, but I’m so pleased to hear that Erin was able to resolve this for you and provided such excellent service, we’ll be sure to pass on your lovely comments to her.
It’s great to know your replacement has arrived and that you’re happy with the quality. We really appreciate your patience and your support, and we hope you enjoy your purchase!
Yasmin
The Activity Superstore Team
Excellent customer service support
Due to my ongoing health issues I have had to extend my voucher several times. Customer service has always been sympathetic and understanding with this. Erin was very speedy with helping me today and I am hoping that my new medication will enable me to enjoy the driving experience.
27 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We are sorry to hear about your ongoing health issues, but I’m really pleased to know our team has been able to support you during this time. I’ll be sure to pass your lovely comments on to Erin, she’ll be delighted to hear them.
We hope your new medication helps and that you’re able to enjoy your driving experience very soon. Wishing you all the best!
Yasmin
The Activity Superstore Team
Great Customer Service
I had a problem that I needed to be sorted and Katie took complete control of the issue and resolved it quickly to my satisfaction. I always think that the time to judge a company is when you have an issue and how they respond to it. Katie was excellent and went the extra mile to get the outcome I wanted. Thank you so much.
26 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
I’m really pleased to hear that Katie was able to resolve your issue quickly and to your satisfaction. You’re absolutely right, how things are handled when something goes wrong really matters, and it’s great to know Katie delivered such a positive experience.
I’ll be sure to pass on your lovely comments to her. Thank you again for taking the time to share this!
Yasmin
The Activity Superstore Team
Great service
We had an issue with letting our voucher expire, but Lauren was great in helping us out and extending it out a little further. We look forward to choosing an exciting experiance.
27 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your lovely feedback.I’m really pleased to hear that Lauren was able to help and get your voucher extended. I’ll be sure to pass on your kind comments to her.
We hope you enjoy choosing your experience and have a fantastic time!
Yasmin
The Activity Superstore Team
Booking Process a Nightmare
At the start let me big up Dylan in the customer care team. He dealt with my problems brilliantly - did what he said he would do and called me when he said he would. A star performer.
I can't say the same for the booking process which is a nightmare and takes away much of the fun/enjoyment/anticipation for the activity. Fancy being all digital right up to the point of making your booking and then having to ring the activity provider!!! And you can't see what dates are available until after you've made your choice of activity
18 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback, and I’m really pleased to hear that Dylan provided such excellent support—we’ll be sure to pass on your kind words.
I’m sorry to hear that the booking process didn’t meet expectations. Your feedback is really valuable, and we’ll be sure to share it with the relevant teams as we continue to improve our booking experience.
Yasmin
The Activity Superstore Team
Very happy with our booking
Very happy with our booking via the activity superstore. Lauren couldn’t have been more helpful in arranging my Mothers gift experience.
Thank you so much Lauren 😊
23 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your positive feedback. We’re glad we met your expectations. ✔️🌟
Yasmin
The Activity Superstore Team
Absolutely terrible company
Absolutely terrible company. An absolute scam. website shows loads of activities to choose from but when you but a gift card, you have to choose from a reduced selection of activities.
Called customer services and they were no help. I said this was given as a gift and they said get the person to refund it at the store they purchased it. The number on their website is incorrect too. I wish I was never given this joke of a voucher.
I will be telling everyone not to use this company. I wish I had read the reviews beforehand to steer clear of such a trash company.
11 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
I’m really sorry to hear about your experience and understand your frustration, especially as this was a gift.
The activities shown on our website reflect our full range, but the options available depend on the specific voucher purchased. We appreciate this may not have been clear.
I’m also sorry you had difficulty contacting us, I have checked the number provided on Google for us and I can see this is the correct contact number so I am sorry you were unable to get through to us.
Should you need to get into contact with us for further assistance please let us know and we will be happy to help.
Yasmin
The Activity Superstore Team
limited areas and slow to send details
limited choice of locations nearby - chose kids pass, and still waiting for details to come through 2 weeks later...
a bit of a con ?? not impressed and not recommended overall
7 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your message, and I’m sorry for the inconvenience caused. Having reviewed your case, I can see that your voucher was validated on 7th March, after its expiry date of 2nd March. As a result, it was not processed, which is why you did not receive any details.
That said, I’ve now made an exception and extended your voucher so this can be completed. Your children’s pass details will be sent to you within the next 7 days. If you have any further questions in the meantime, please don’t hesitate to get in touch.
Yasmin
The Activity Superstore Team
Absolute rip off. Would never use again!
After posting a very good review when we had good help from Dylan Tembe yesterday, I then found the original voucher and realised we had used £39 of the £49 paid originally. After contacting customer services again, I was told the voucher had been entirely used. I argued that £10 was still on the card but they are insistant it only has 1 use. This is a complete rip off. The actual meal experience is £25.50 if booked direct. The experience is still costing £39 on their website. Activity Superstore kept the whole £49. Nothing super about that. Will never never use again. Nothing on the voucher to say its single use. Surely a breech of Trades Description?
18 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5* review ⭐️⭐️⭐️⭐️⭐️
We are pleased to hear that Dylan was able to quickly assist you with redeeming your voucher, we hope you have a wonderful experience!
Yasmin
The Activity Superstore Team
Excellent customer service 😊
Due to a family bereavement i totally forgot about the Voucher which we had been gifted from our Son therefore it had expired. After sending an email to Activity Superstore explaing my error, Rosie the wonderful Customer Service Advisor extended our voucher at no cost to us as a goodwill gesture. This was so very kind and cannot thank her enough. Thank you Rosie for such wonderful customer sevice x
18 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your 5* review ⭐️⭐️⭐️⭐️⭐️
We are pleased to hear that Rosie was able to quickly assist you with redeeming your voucher, we hope you have a wonderful experience!
Yasmin
The Activity Superstore Team
This wedding gift was a gift which has not been used…
This was a gift which has not been used yet
13 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
We truly value your feedback—thank you for the positive review. 📈✨
Yasmin
The Activity Superstore Team
I spent an inordinate amount of time…
I spent an inordinate amount of time trying to book an experience as the web sites involved are not user friendly. The only good thing about the experience was the customer support team who did their best to help and succeeded in booking me on the activity of my choice. There has to be an easier, less frustrating way to manage bookings. It would also be helpful if you could see in advance the dates and times available.
6 maart 2026
Review zonder uitnodiging
Antwoord van Activity Superstore
Thank you for your feedback, we are sorry to hear that you feel the booking process is not user friendly and take your comments on board.
We appreciate you highlighting the efforts of our customer support team, and we’re glad they were able to help secure the activity you wanted.
Sapphire
The Activity Superstore Team
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