My question was not within his specialty or field of knowledge but he moved me along to the next specialized person
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Lees wat reviewers zeggen
lost money without a trace in my copy trading in another instance you tried to withdraw from my bank.
Bedrijf heeft geantwoord
Dear Zaid Badr, I would like to extend my sincere gratitude for your continuous support and assistance in helping me and my team solve trading-related issues. Your professionalism, patience,... Toon meer
Bedrijf heeft geantwoord
ACY Securities supposed to be No. 1 worldwide without talking a lot about them, will mention just one thing, withdrawal process takes from one to 4 hours maximum according to 3 years experience with... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
ACY Securities is a global CFD broker providing traders with access to more than 2,200 CFDs across Forex, Shares, Indices, Commodities, Precious Metals and Cryptocurrencies. Founded in 2011, ACY Securities combines trading technology, competitive trading conditions and access to global financial markets through MetaTrader 4 (MT4), MetaTrader 5 (MT5) and the ACY Trading Platform. Beyond CFD trading, clients can access TradingCup for copy trading, while professional traders and fund managers can access MAM solutions, including free MetaFX software, and PAMM solutions for managing client funds. ACY also offers Affiliate and Multi-Tier Affiliate programs, with competitive Forex affiliate commissions, trading rebates and additional performance-based rewards. Education is an important part of the ACY offering. Traders can access free live trading sessions and an extensive library of free trading education covering Smart Money Concepts (SMC), Price Action, AI and automated trading, technical analysis, risk management and trading psychology. ACY also provides free MetaTrader scripts and a suite of financial tools and widgets to help traders analyse and navigate the markets. Serving clients across more than 150 countries, ACY Securities provides multilingual support across 10+ languages, individual account managers, flexible funding options and fast, convenient deposits and withdrawals. ACY Securities is part of ACYLogix, a global financial technology group bringing together specialised businesses across financial services, trading technology and digital financial platforms. The ACYLogix Group includes ACY Securities, ACY Connect, ACY Advisory, TradingCup, Finlogix and Zerologix, with capabilities spanning CFD trading, institutional services, regulatory advisory, funds management and proprietary financial technology.
Contactgegevens
ACY Tower, Level 18, 799 Pacific Highway, 2067, Chatswood, Australië
- +61 2 9188 2999
- support@acy.com
- www.acy.com
4,4
Uitstekend
709 reviews
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SCAM ALERT
SCAM ALERT: Withdrawal Approved but Funds Never Received
I have been waiting for my withdrawal for 6 days now. The status on my dashboard shows "Approved," but the money has never hit my bank account.
Account: 742257
Withdrawal Date: 2026-02-26
This is a classic sign of a scam broker. They mark it as "Complete" or "Approved" on their website to make it look like they have paid you, but they are holding the funds internally. I have contacted support, but there is no resolution.
If you are considering trading with ACY Securities, please stay away. They might let you deposit and trade, but they will not let you withdraw your own money.
I request the broker to look into this immediately and release my funds. I will update this review once the money is in my hand, but until then, consider this a warning.
26 februari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Kristianto,
At ACY Securities, transparency and client satisfaction remain central to our commitment to every client.
We completely understand how concerning a delay in your withdrawal can be, and we genuinely appreciate the opportunity to clarify and assist.
As confirmed by our support team, your withdrawal request has already been processed in accordance with our standard procedures. Our support team has already reached out and provided a response regarding your transaction.
If you have any further questions, please do not hesitate to contact us directly at support@acy.com, and our team will be more than happy to assist you promptly.
We sincerely apologize for any stress or inconvenience this situation may have caused and truly appreciate your patience and understanding as we work to ensure it is fully resolved.
Kind regards,
ACY Securities Customer Success Team
Quick and efficient responses on chat
Quick and efficient responses on chat. Helped me to understand how to get the issue resolved. Recommended.
20 februari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Tim,
We appreciate your feedback and are pleased to hear that our chat support was quick, efficient, and helpful.
Knowing that we were able to guide you in resolving your issue is very rewarding for our team.
Thank you for recommending our services, and we look forward to continuing to provide a reliable and professional experience.
Please feel free to reach out should you need further assistance.
Best regards,
ACY Securities Customer Support Team
WARNING: The "ASIC License" is a Decoy. They operate via unauthorized offshore entities.
I am writing this to warn all traders: ACY Securities uses a 'Bait-and-Switch' tactic with their regulations to legally steal client funds. I had $40,085.19 USD in legitimate profits confiscated because I fell into this trap.
1. The Regulatory Trap
They market themselves as 'ASIC Regulated' (ACY Securities Pty Ltd). But if you check your MT4/MT5 contract, you are likely boarded to 'ACY Capital LLC' (St. Vincent) or 'ACY Capital Australia Limited' (Vanuatu).
Red Flag 1: ASIC caps leverage at 1:30. ACY offers 1:500. If you have high leverage, you are NOT protected by Australian law.
Red Flag 2: The Vanuatu entity used for MT4 is reported to be unregulated even by the VFSC. You are trading with zero protection.
2. Global Blacklists
It's not just me. ACY has been warned by major regulators recently:
July 2023: Warned by the AMF (France).
Feb 2024: Warned by the CNMV (Spain) for providing unauthorized services.
3. My Experience
Because my account was offshore, they acted as judge, jury, and thief.
I deposited $30k and made $40k profit.
They accused me of 'Market Manipulation' (standard excuse for winners).
They deducted 100% of my profit.
Verdict:
Don't trust the 'Global Awards' on their site. ACY is a wolf in sheep's clothing. They use the ASIC license to lure you in, then switch you to an offshore entity to confiscate your winnings.
15 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Guohz,
Thank you for taking the time to share your feedback with us.
At ACY Securities, transparency and client satisfaction remain central to our commitment to every client. We genuinely appreciate your comments and the opportunity to further clarify this matter.
As previously communicated by our Risk and Compliance Team, your ACY account was opened based on your agreement to our account terms and conditions.
Following our review, the trading activity identified on your account was determined to involve a strategy that fell under price manipulation and arbitrage through price inefficiencies. Such activity is strictly prohibited under our risk control framework and trading terms.
After the detailed investigation and the explanation provided to you via email, we appreciate your acknowledgement of the outcome and your agreement to proceed with the refund of your total deposit.
We sincerely regret any confusion or frustration this situation may have caused and understand that this experience may have been disappointing.
Please be assured that our policies are designed to maintain a fair, transparent, and secure trading environment for all clients.
Kind regards,
ACY Securities Customer Success Team
good service useful imformation
5 februari 2026
Antwoord van ACY Securities
Dear Gavan,
We appreciate your feedback and are happy to know that our service and information were helpful to you. It’s always our goal to provide clear and practical guidance to support your trading experience.
Please feel free to reach out should you need further assistance.
Best regards,
ACY Securities Customer Support Team
اعجبتني طريقة النسخ في هذا الموقع واكثر…
اعجبتني طريقة النسخ في هذا الموقع واكثر شيئ اعجبني هي الاحترافية لشخص الذي يجيب على اسالتك ااخاصة منهم yazeed khatib لقد. رد على اسالتي بكل احترافية وبساطة
10 februari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي/عزيزتي Sam,
نشكرك على مشاركة تجربتك.
يسعدنا أن أسلوبنا في نسخ الصفقات قد نال استحسانك، وأن فريقنا قدّم لك المساعدة باحترافية ووضوح. ملاحظاتك قيّمة للغاية، وهي تشجعنا على مواصلة تقديم خدمة ممتازة.
نتطلع إلى دعمك في رحلتك التجارية.
مع أطيب التحيات، فريق دعم عملاء ACY للأوراق المالية
شكرا كتير اخوي زيد والله مقصرت
شكرا كتير اخوي زيد والله مقصرت
بارك الله فيك
6 februari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل، Yasen,
نشكرك على مشاركة ملاحظاتك.
يسعدنا أن فريقنا تمكن من مساعدتك وأنك راضٍ عن الدعم الذي تلقيته.
نُقدّر كلماتك الطيبة ونسعى جاهدين لتقديم أفضل خدمة ممكنة.
لا تتردد في التواصل معنا إذا احتجت إلى أي مساعدة إضافية.
مع أطيب التحيات، فريق دعم عملاء ACY Securities
خدمة ممتازة
19 januari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي محمد،
نشكرك على مشاركة تجربتك معنا.
يسعدنا أن خدماتنا نالت إعجابك! كلماتك الطيبة تشجع فريقنا على مواصلة تقديم أفضل دعم ممكن.
لا تتردد في التواصل معنا في أي وقت للحصول على المساعدة.
مع أطيب التحيات، فريق دعم عملاء ACY للأوراق المالية
Antwoord van ACY Securities
Dear Jameel,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you found our service excellent and useful. Your support encourages us to continue delivering top-quality assistance.
Feel free to contact us anytime for additional assistance.
Best regards,
ACY Securities Customer Support Team
The platform is awesome and the…
The platform is awesome and the Administrators are very fast and precise, what i love to have. In general the execusionn is fast for me and my needs.
16 januari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Eugen,
Thank you for sharing your experience with us.
We’re pleased to know that you’re enjoying our platform and that the efficiency and precision of our administrators have met your expectations. It’s especially great to hear that our execution speed supports your trading needs well.
Your feedback is greatly appreciated, and we remain committed to providing you with reliable and high-quality service.
Please feel free to contact us anytime for further support.
Best regards,
ACY Securities Customer Support Team
Antwoord van ACY Securities
عزيزي أحمد،
نشكرك على تقديم ملاحظاتك.
يسرّنا أن نسمع أنك راضٍ عن مستوى خدمة العملاء التي تلقيتها، وأن السيد حسام قدّم لك الدعم اللازم بكفاءة.
نُقدّر تقديرك هذا، وهو حافزٌ قيّمٌ لفريقنا، إذ نواصل التزامنا بتقديم أعلى معايير الخدمة الاحترافية.
إذا احتجت إلى أي مساعدة إضافية، فلا تتردد في الاتصال بنا في أي وقت.
مع أطيب التحيات، فريق دعم عملاء ACY للأوراق المالية
Thankyou Yazeed Alkhateeb very helpful
13 januari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Ahmad shafie,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
ودوود جدا و متعااون شكرا ع اختيار اشخاص بهذه الاناقه
Goooooooooooooo00000000000d
12 januari 2026
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي علاء،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
شركة غير مريحة للتداول
شركة غير مريحة للتداول، خصوصًا في العقود ACY
مقابل الفروقات. التنفيذ غير مطمئن وفيه ملاحظات تلاعب، والسحب يتأخر بشكل كبير. خدمة العملاء سيئة .ومدير الحساب لا يفيد بشيء. لا أنصح بالتسجيل لديهم
10 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Osaid,
نشكرك على مشاركة ملاحظاتك.
نأسف بشدة للصعوبات التي واجهتها مع منصتنا وخدماتنا، ونُقدّر لك إبلاغنا بها.
نودّ أن نُراجع مخاوفك بالتفصيل ونُقدّم لك المساعدة اللازمة. يُرجى مراسلتنا عبر البريد الإلكتروني على support@acy.com مع معلومات حسابك وأي تفاصيل مُحدّدة حول المشاكل التي واجهتها، وسيقوم فريق الدعم لدينا بالتحقيق فيها على الفور لحلّها.
نشكرك على إتاحة الفرصة لنا لمساعدتك، ونأمل أن نحلّ هذه المشاكل بما يُرضيك.
مع خالص التقدير، فريق دعم عملاء ACY Securities
أنا كنت احد المتداولين في شركة ACY ،
أنا كنت احد المتداولين في شركة ACY ،
شركة كان يوجد بها تلاعب بشكل واضح وملحوظ
تعقيد بالسحب وتأخير بشكل كبير
دعم فني ومدير حسابات سيء جدا
الشركة من اسواء الشركات التي تداولت بها العقود مقابل الفروقات ، وعمولة 25$ بعد 3 سحب ، لا انصح احد أبدا بالتواجد معهم
2 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Aki,
نشكرك على مشاركة ملاحظاتك. نأسف لسماع أن تجربتك لم تكن على مستوى توقعاتك، ونقدر لك إبلاغنا بذلك.
نود أن نمنحك فرصة لمساعدتك بشكل أكبر. يرجى مراسلتنا عبر البريد الإلكتروني على support@acy.com مع تفاصيل مشكلتك، وسيسعد فريق الدعم لدينا بمراجعتها وتقديم المساعدة اللازمة.
شكرًا لك، ونتطلع إلى حل هذه المشكلة.
مع خالص التقدير، فريق دعم عملاء ACY Securities
quick and precise customer service
quick and precise customer service
29 december 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Marvin Njuguna,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Antwoord van ACY Securities
Dear Sisa Njiva,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Thank you Zaid
Thank you, Zaid, for the quick and efficient assistance with the account opening. Your responsiveness and attention to detail made the process smooth and straightforward.
Also appreciate Baha for the clear guidance and support throughout the process. Great teamwork overall.
18 december 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Vew Wealth,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Antwoord van ACY Securities
عزيزي محمود،
نشكرك على مشاركة ملاحظاتك معنا.
يسعدنا أن فريقنا تمكن من مساعدتك بكفاءة وأن تجربتك مع خدماتنا كانت إيجابية. كلماتك الطيبة تحفزنا على مواصلة تقديم أفضل ما لدينا!
لا تتردد في التواصل معنا في أي وقت إذا احتجت إلى أي مساعدة إضافية.
مع أطيب التحيات، فريق دعم عملاء ACY للأوراق المالية
Started off with a short chat with…
Started off with a short chat with their chatbot and I was quickly directed to their live team. Response was great. They know their stuff and guided me to find what I wanted. Good job!
9 december 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear C Lee,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that our chatbot was able to quickly connect you with our live team, and that our staff could guide you smoothly to find what you were looking for.
Your kind words mean a lot to us and inspire our team to continue providing the best support possible.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Best regards,
ACY Securities Customer Support Team
Live chat was fast
Live chat was fast, friendly, and informative.
8 december 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Prabhu,
We appreciate you taking the time to leave a review.
We truly appreciate your feedback and are glad that our live chat team could assist you quickly and professionally. It’s wonderful to know you had a positive experience.
Please feel free to reach out if you need any further assistance.
Best regards,
ACY Securities Customer Support Team
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