My question was not within his specialty or field of knowledge but he moved me along to the next specialized person
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dear Zaid Badr, I would like to extend my sincere gratitude for your continuous support and assistance in helping me and my team solve trading-related issues. Your professionalism, patience,... Toon meer
Bedrijf heeft geantwoord
ACY Securities supposed to be No. 1 worldwide without talking a lot about them, will mention just one thing, withdrawal process takes from one to 4 hours maximum according to 3 years experience with... Toon meer
Bedrijf heeft geantwoord
Absolutely amazing support and service from the team at ACY! I want to give a special shoutout to Yazeed Alkhatib for going above and beyond to help me out. He was super professional, quick to respond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ACY Securities is a global CFD broker providing traders with access to more than 2,200 CFDs across Forex, Shares, Indices, Commodities, Precious Metals and Cryptocurrencies. Founded in 2011, ACY Securities combines trading technology, competitive trading conditions and access to global financial markets through MetaTrader 4 (MT4), MetaTrader 5 (MT5) and the ACY Trading Platform. Beyond CFD trading, clients can access TradingCup for copy trading, while professional traders and fund managers can access MAM solutions, including free MetaFX software, and PAMM solutions for managing client funds. ACY also offers Affiliate and Multi-Tier Affiliate programs, with competitive Forex affiliate commissions, trading rebates and additional performance-based rewards. Education is an important part of the ACY offering. Traders can access free live trading sessions and an extensive library of free trading education covering Smart Money Concepts (SMC), Price Action, AI and automated trading, technical analysis, risk management and trading psychology. ACY also provides free MetaTrader scripts and a suite of financial tools and widgets to help traders analyse and navigate the markets. Serving clients across more than 150 countries, ACY Securities provides multilingual support across 10+ languages, individual account managers, flexible funding options and fast, convenient deposits and withdrawals. ACY Securities is part of ACYLogix, a global financial technology group bringing together specialised businesses across financial services, trading technology and digital financial platforms. The ACYLogix Group includes ACY Securities, ACY Connect, ACY Advisory, TradingCup, Finlogix and Zerologix, with capabilities spanning CFD trading, institutional services, regulatory advisory, funds management and proprietary financial technology.
Contactgegevens
ACY Tower, Level 18, 799 Pacific Highway, 2067, Chatswood, Australië
- +61 2 9188 2999
- support@acy.com
- www.acy.com
4,4
Uitstekend
711 reviews
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RESPONSE
THANKS FOR RESPONDING,
but your explanation is misleading and omits the critical facts of my case.
1. Verbal Agreement Ignored – Your own account manager (Nathan) assured me verbally that my account would be swap-free based on my trading volume and strategy. This was honoured consistently for over 7 months. At no point was I told this was a “religious-only” feature, nor were any written terms provided to me during that time (if you had requested I provided a proof I was a muslim I can provide it). To suddenly reverse this arrangement retroactively and apply $23,000 in charges is not transparency — it is a breach of trust.
2. Profits Irrelevant to the Complaint – Mentioning my past withdrawals (the $130,000) is a distraction. The issue is not whether I once made profits, but that you unilaterally imposed charges after months of agreement. Those profits do not justify unfair or retroactive practices - are you also insinuating you are not happy I made profits?
3. No Prior Notice or Documentation – If you believed I was “ineligible,” why was the swap-free status applied for months without any concern? Why was no written agreement provided from the beginning? Why was I not warned before $23,000 in charges were imposed?
3. Life-Changing Impact – This sudden reversal has left me financially ruined, caused severe emotional stress, and strained my family.
In short, your response does not address the core issue: a verbal agreement was made, honoured for months, and then unilaterally reversed at enormous cost to me, without notice or transparency.
I stand by my review so that other traders are aware of the risks of dealing with ACY.
28 augustus 2025
Review zonder uitnodiging
I would love to say thanks to the team
I would love to say thanks to the team. Mr Tommy was so helpful and professional with his attitude. thank you again
26 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Shaxriyor Jurayev,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Antwoord van ACY Securities
عزيزي العميل،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
I faced a big problem and Hossam…
I faced a big problem and Hossam Al-Zagha helped me in a very excellent way. He was following up with me and was very active.
21 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Esmail,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Hussam alzagha Thank you for your…
Hussam alzagha Thank you for your service
20 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Shehab,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Broker Terbaik
Broker Terbaik, Layak menjadi Broker Nomor 1 di Indonesia, dari kwalitas pelayanan, produk yang beragam dengan spread rendah. Training dari Edukatornya juga sangat membantu!
15 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear ALEX SETIAWAN,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Mr hossam in trading support is very…
Mr hossam in trading support is very kind
thank you :)
1 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Mostafa Trader,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
دائما موجودين للمساعده ومعاملات سريعه
12 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
Thank y you Lara & Zaid
11 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Ayham Slman,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Yazeed alkhatib
7 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Mohamed Mansour,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Miya well done for her job .
One of your managers called Miya, she is very helpful ,patient and professional .
6 augustus 2025
Antwoord van ACY Securities
Dear Stacey,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Yazeed Alkhatib
Yazeed Alkhatib
افضل دعم عربي سريع في حل المشاكل
1 augustus 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
This company steal my money while I am…
This company steal my money while I am hedging my gold position.they took all my money and make my balance negative -7.8 USD roughly..I can't believe but it is true ..I should report to ASIC asap
28 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Phicha Limtrakarn,
Thank you for taking the time to share your feedback.
Your experience is important to us, and we are committed to addressing your concerns.
As we have responded to you internally, our review confirmed that the open price triggered the Stop Out on the client’s position, and the order was executed at the same price with no slippage. Our detailed examination found no irregularities associated with this event.
For your reference, we have also provided a price comparison which supports the accuracy of our quoted price at the time of execution. Based on this analysis, we can confirm that there were no pricing issues on our side that contributed to the Stop Out of the client’s long position.
Should you require any further clarification or additional supporting data, please reach out to our customer support team at support@acy.com.
Sincerely,
ACY Securities Customer Success Team
خدمه سريعه ممتازه ..خدمه عملاء رائعه…
خدمه سريعه ممتازه ..خدمه عملاء رائعه ذوق ودقه وسرعه الاستاذ يزيد ....اشكرك جدا جدا
29 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،شكرًا لك على تخصيص الوقت لترك تقييمك!نقدّر ثقتك في شركة ACY للأوراق المالية ونتطلع إلى الاستمرار في خدمتك بشكل ممتاز.أطيب التحيات،فريق دعم العملاء بشركة ACY للأوراق المالية
مرحبا حقيقة خدمه سريعه واحترافيه ومرونه…
مرحبا حقيقة خدمه سريعه واحترافيه ومرونه هذا ما يحتاجه العميل شكرا لك
29 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،شكرًا لك على تخصيص الوقت لترك تقييمك!نقدّر ثقتك في شركة ACY للأوراق المالية ونتطلع إلى الاستمرار في خدمتك بشكل ممتاز.أطيب التحيات،فريق دعم العملاء بشركة ACY للأوراق المالية
سرعه الاستجابه
28 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
شكرا كثير استاذ حازم الزاغة على تعبك…
شكرا كثير استاذ حازم الزاغة على تعبك معنا وخدمتنا شكرا الك 🩵
24 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
رائعه لقد كانو متعاونين جدا
24 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي العميل،
شكراً جزيلاً على تقييمك الرائع! يسعدنا أن تجربتك معنا كانت إيجابية، ونقدر وقتك الذي خصصته لمشاركة رأيك.
في ACY Securities، نلتزم بتقديم خدمة متميزة، وسنسعى دائمًا لضمان رضاكم. نشكر اختياركم لنا كوسيطكم المفضل، ونتطلع إلى مواصلة خدمتكم.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
Fast response
We would like to extend a huge thank you to Professor Hossam for his support and quick communication with us. He was always helpful and accommodating, and helped us with many steps without getting lost. We thank you from the bottom of our hearts, and God willing, we will always move forward.
23 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Mojahed hassan,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
Fast response.
Hello
I would like to thank Hossam for his excellent treatment and clear assistance in his answers. He was very cooperative and made many steps easy for us. May God bless him.
23 juli 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Saja,
Thanks for the great review! We’re glad you had a good experience and appreciate you taking the time to share it.
At ACY Securities, we are dedicated to delivering outstanding service and will always strive to ensure your satisfaction. We appreciate you choosing us as your preferred broker and look forward to continuing to serve you.
Best regards,
The ACY Securities Customer Support Team
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