Airbnb Reviews 

I will avoid booking with Airbnb in the future. Hosts are just too unreliable and Airbnb seem to accommodate it. We debated whether to book a hotel or an Airbnb close to Edinburgh but decided on a reasonably priced Airbnb. After a number of weeks, the host messaged us privately to ask us to cancel to avoid the fees. We explained that we would be unable to do that as we would lose any rebooking assistance. He has not replied since. Just disappeared. He blamed Airbnb for allowing it to be booked. And no matter his personal situation, it was unfair to wait weeks and then put us in that position. Everywhere is double the price now and no assistance from Airbnb. We’ll just avoid in future as choosing Airbnb has cost us and there’s nothing to stop the host re-listing at a higher price. Although we will report it if we notice it, not sure it will make any difference.

Booked two nights in December for Bussleton, Australia. A pop up appeared asking if we’d like an extra night there. We accepted, reviewed the cost and paid.
Two nights later we got a message re “how was your checkin”
Air b&b had changed the dates to July!
Got some money back from the host but air b&b were useless.

Would leave 0 star if I could. Terrible hosting service. Stay well away

I think it’s clear from the review DO NOT LIST YOUR PROPERTY WITH AIRBNB. Dreadful company and I am not sure how they are able to stay in business like this. My house was completely trashed so air bnb told me to raise a reimbursement request with photos, videos etc and they refused to pay under the protection scheme. Whats the point of having a protection scheme if you don’t protect hosts.

Can’t speak to anyone, have not had response to my complaint.

I am sure all works well when you don’t have a problem, but the moment you do, you’re left to rot. You have been warned.

I’ve tried to book a cottage on Airbnb but it’s forcing me to upload a photo of myself. Obviously I won’t be doing this so I won’t be using Airbnb again. How can I trust anybody to keep my image safe?

One star is too many , Airbnb stopped paying us after we set up a Community Interest Company that required a new bank account . Our account said Verify your Business details in order to get paid , this we did by uploading our Companies House CIC confirmation , they verified the bank account by sending us 1 p .

Still no payments received since the beginning of June .Tried phoning but the customer support agent could offer no explanation or assistance, started a message issue that is still open to this day , took them 2/3 days to respond to any of my messages and simply stated it’s with the Compliance team for resolution.It is 11 days since my last unanswered question which asked why they are still asking us to verify our business.

They don’t have any customer support, quite the opposite and there is no complaints procedure .

Basically they don’t care about Hosts or their customers, why ? because they are a near monopoly in the vacation rental business and have the arrogance that goes with such enterprises.

We stayed in a ground floor apartment in Terrace Ridge Davenport Florida. Described by host as a “beautiful apartment” with photos that certainly made it look like description. Apartment was in a lovely quiet gated area, which suited our family down to a T
However on arrival I noticed a couple of blood stains on master bedroom sheet and pillow which also had no pillow slip, 2 dirty damp white bath mats on master bedroom bathroom floor, towel in here also was damp so, ended up washing all 6 bath towels and couple of hand towels and 1 dish towel, that were there for our use, not a lot considering apartment slept around 6 people and there was 5 adults in our group, so towels constantly getting washed and dried. Bath and shower base were thick with grime, 3 of the 4 bathroom sinks had rust marks inside which no amount of cleaning would remove, needs new sinks asap. Dog hair on soft furnishings. Left over opened jars in a cupboard. No air conditioning for first 2 days. Host Michael was quick to get back to us, but told us to contact team that managed apartment. We just thought things would get done quicker if he the owner told them. However we phoned and left an urgent message for the broken air conditioning as it was 86 degrees inside, so first 2 nights none of us got much sleep.
We left to got to Disney world and when we got back, it had been fixed. We were offered refund if it could NOT be fixed. As it got fixed we felt we had to spend rest of our vacation here.
We just felt the apartment was not up to expectations. Michael told us he’s cheaper than other similar apartments, my point was why describe it as beautiful, a home from home? If I leave a review on air bb site, it won’t get put up until he reviews myself and family? We’re a decent quiet family who left apartment cleaner than we received it. But we feel he could accuse us of lying etc. incredibly unfair.
If I could upload photos I would…

Awful experience, stayed at Stumble cottage, Scarborough.
Place wasn't cleaned and had grossly exaggerated pictures on website, after complaining they sided with cottage owner. We will never use them again. Back to cottages.com

Airbnb seems to think we haven't got a booking soon for the Isle of Man despite having had confirmation from the host and several messages between us. They claim my e mail address is not valid even though it is the one they use to send me their adverts for properties ! The only way I have been able to contact our host is to make out I am enquiring about a fictitious holiday at some point in the future! Airbnb seems to have been happy to accept the money for our apparent non existing holiday - I can only hope it gets passed on to our host ! Utter shambles. My blood pressure must have gone through the roof this week. And trying to get "verified" on their site is a nightmare. Currently "pending".

Booked a house in Manchester for a concert in June. We made the booking back in January to ensure sure we got somewhere close by as we were travelling with our 2 young daughters. This was their first ever concert and we had been excited for months.
We turned up at the property to find that andother family were already there! It had been double booked.
The family were kind enough to let us in until we sorted sonthing out. My daughtes had to get changed and ready for the concert at the airbnb whist another family was there. After an hour going back and forth trying to sort another place to stay, we ended up having to booking another place ourselves from another booking company which cost us a further £380. At this point we were£644 out of pocket. The "customer service" person was the least empathetic person I've ever dealt with. No realisation of the magnitude of the situation with being 100s of miles away from home, 2 young daughters and nowhere to go. No urgency at all and kept asking If i wanted to cancel the booking!
Days later we finally managed to get the difference in the properties in compensation, but still waiting 2 weeks later to be refunded £262 for the initial booking.
This whole situation just put a massive cloud over what was meant to be a special and memorable weekend. Completely ruined everything for the 4 of us.
Shocking!

HORRIBLE! They lied to us and never gave check-in instructions. We are currently in a hotel now and lost $10,000. We are so done with Airbnb!

Our experience with Airbnb customer service was extremely disappointing. For context, our villa was broken into on the second day of our stay, and cash and jewellery were stolen. We reported the incident to the police immediately, but received very little support from either the host or Airbnb.

The host showed little concern, and Airbnb took over a month to deal with the case, repeatedly requesting extensive paperwork and evidence. The process felt frustrating and unnecessarily difficult at a time when we were already dealing with the aftermath of a traumatic incident.

The burglary ruined our holiday, and the lack of timely and compassionate support only made the experience worse. Based on this experience, we no longer feel confident using Airbnb and will be choosing other accommodation options in the future. With hotel prices often being comparable or even cheaper, we don't see enough value or reassurance to book through Airbnb again.

Charged for cancelling a guest 5 minutes after they booked as they only gave me 48 hours notice. I require 7 days.
What on earth has happened at Air Bnb. Rediculous charge for not accepting a booking resulting in Air BNB charging me £250 and refusing to refund.
Be careful before signing up your property with this company.
I've had 5 good year with them but am ready to leave.

Dont ever use this app again…I am deeply disappointed with Airbnb and the way my case was handled. This was not only a host issue, but also an Airbnb issue.

The apartment was presented in a misleading way. It was never made clear to us that it was a shared apartment, and another couple who arrived after us confirmed that they had not been informed of this either. On top of that, the apartment was dirty, there were no clean sheets, no toilet paper, and almost no basic amenities besides a bed.

Despite explaining these issues and the confusion experienced by multiple guests, Airbnb declined my request without taking responsibility for the poor experience. I expected much better customer protection, transparency, and support from a company of Airbnb’s reputation.

This experience has left me extremely disappointed and has seriously affected my trust in Airbnb.

We booked through Airbnb expecting a level of protection proportionate to the fees charged. The property itself turned out to be a catalogue of overpromises alongside serious safety and hygiene issues.

The more fundamental issue was Airbnb’s response. Despite paying over £200 in service fees, there was no meaningful support or resolution. We were repeatedly passed between different support agents, required to re-explain the situation multiple times, and ultimately offered nothing—no refund, credit, or compensation of any kind.

I had previously trusted Airbnb and would have actively recommended the platform, assuming it would provide proper support if something went wrong. This experience fell well below even the lowest reasonable expectations. It is disappointing to find that the reality of their support is so far removed from the confidence the brand projects.

The overall impression was a process geared toward deflection rather than resolution, with little evidence of independent assessment of the issues raised.

On this basis, I sadly couldn't justify booking through Airbnb again. Next time I'll give VRBO or booking.com a try and would recommend others to do the same.

I am a 5 star host. And have just been really disappointed with Air b and b. I had to cancel a booking (with more than a month's notice). When cancelling (amid huge apologies), I immediately sent the guest a curated selection of similar properties in my area, at comparative price points. I was charged a portion of the fee by air b and b. I was told that I could get a refund if I provided proof of the reason for cancellation. The trouble is, that I can't do this as it involves a medical proceedure that my mum is having (she is elderly and not able to give her consent for sharing of any medical details - including appointments). i cannot share information without her consent. Despite sending this (and the govt guidelines about medical information sharing) to Air b and b, I have just been told repeatedly, the same thing 'you need to send proof'.
It's not that I don't want to (as I've repeated many times to them) I am legally not able to do so.

Yet the answer is the same. 'You need to send proof'

Air b and B's out sourcing of customer service is not working. They simply follow a script - can not escalate a concern or complaint and simply are not invested in acting in the company's best interests. There is no accountability and no care for the Air b and B community. I see from the posts this goes for guests as well as hosts . I am now contacting Tara Bunch,Air b and B's Head of Global Operations, in order to escalate this matter. I suggest anyone with any grievance, either as a host or a guest - who has found the Complaints proceedure frustrating, does the same.

Reserved and apartment with AirBnB, the host then cancelled our booking and AirBnB are withholding the 'deposit' money, £660 total.

Zero accountability company with horrendously outdated policies. Avoid!

Airbnb are absolutely useless when a problem occurs. I booked a holiday through them in Jan and paid the deposit, which shows on my bank account with an Airbnb ref. No . This month I tried to pay the balance but they would not take it as they say it was booked through another account. After two weeks of stupid AI emails I cancelled the holiday and now they refuse to refund my deposit as as they continually say I need the cancel through another account which account that doesn’t exsist. Be aware this company is dangerous.

I am writing this here as unfortunately airbnbs support has been awful. I had an issue with mynost recently stay where I was accused of leaving dog poo in the house (yet I dont have a dog) and using every item in the kitchen and leaving all dirty (i put everything in the dishwasher and as far as I am aware turned it on when I left... I have never used a dishwasher before so there is a high likelihood I accidentally didn't turn it on... but the kitchenware absolutely clean.) I reported the airbnb hosts review of me and highlighted these issues.... I was on the phone for a long time with a veryhelpfuk staff member. I also explained I have autism and due to owning 4 businesses, I chose to call to resolve the issue as i do not have much soare time and am seldom able to make a perosnal call during work hours (6am - 11pm) and so that all information was documented by airbnb (as stated on the phone qheb waiting to talk to a rep, all calls are recorded) so that they could go further with the dispute. Was then informed by airbnb a few days later that they didnt document anything I said... thats over 1 hour on the phone (on my only break during long shifts at work). They projected their mistake onto me an expected me to reporting them with all the information I had already discussed. Given all phobecalls are documented, I do not understand why airbnbexoected me to resolve their issue. If I call customerservice to resolve an issue, I expect at the very least to have my issue and concern documented. This did not happen! How can a company offer support at all if they literally don't document it and expect you to u do their mistake. As a business owner, this is AWFUL! Please reach out to me so that you can resolve the issue... I am maling5his public as I do not trust thay youguys will golopw up with integrity and given i already wasted one of my only breaks for go through in detail with your customer service rep, it is absolutely NOT my responsibility to adjust your error. Please know I shall makesure everyone who has used airbnb in the past with be aware of my issue going forwards and I eill do everything in can to discourage others from using your service. From business to business, please ammend such a bad business mistake. Regards

Airbnb is a scam organization – Do not use this service!
Airbnb is no longer a safe platform; it operates as an organization that defrauds tourists and enables dishonest hosts. We paid fully in advance, but upon arrival, the property was physically inaccessible and dangerous due to severe structural crowding. For our own safety, we had to abandon the place. Airbnb Support completely failed us, hid behind absurd technicalities, and allowed the host to pocket our money. They gladly take your cash but refuse any responsibility when your safety is compromised. Avoid Airbnb at all costs if you do not want to be cheated!