Volney at Al Murad tiles was very helpful in quickly getting replacements for some damaged tiles. The workers had started the job, so time was if the essence, and Volney delivered. He was also helpful... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Wonderful service by Volney at the hayes store. We came atleast 4 times couldn't at the store previously,Unable to make the choices or decisions. Volney was very helpful and we manage to finalize.
I purchased tiles for my en- suite from the shop in Morley. I am an older lady and haven’t much experience in doing things like this. Somehow I managed to speak with somebody called Debs who was extre... Toon meer
Bedrijf heeft geantwoord
Worst shopper to buy tile from. Staff is unsupportive. Initially they make fake commitments and when you ask for replacement for their broken tile to which they denied. Just 1 tile in the whole slot t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Al Murad Tiles – Your Trusted Partner for Premium Tiling Solutions For over 40 years, Al Murad Tiles has been a leading supplier of high-quality tiles, adhesives, and tiling accessories across the UK. With multiple branches nationwide, we pride ourselves on offering an extensive selection of ceramic, porcelain, mosaic, and natural stone tiles to suit every style, budget, and project—whether it’s a residential bathroom, commercial kitchen, or large-scale renovation. Why Choose Al Murad Tiles? ✅ Unbeatable Selection – From modern metro tiles to timeless marble effects, our curated range caters to all design tastes. ✅ Competitive Pricing – We match competitors’ prices* to ensure you get the best value without compromising quality. ✅ Expert Guidance – Our knowledgeable staff provide tailored recommendations, from product selection to installation tips. ✅ Reliable Service – With efficient delivery options and in-store pickup, we make your tiling journey hassle-free. Trusted by Professionals & Homeowners Contractors, architects, and DIY enthusiasts rely on Al Murad Tiles for: Consistent quality – Rigorous checks ensure flawless tiles every time. Bulk-order expertise – Specialized support for large commercial projects. After-sales care – Dedicated customer service for any post-purchase needs. Visit Us Today!
Contactgegevens
Verenigd Koninkrijk
- 0113 322 2028
- onlinesales@al-murad.co.uk
- www.al-murad.co.uk
4,3
Uitstekend
971 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 84% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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They measure for you sell you too much…
They measure for you sell you too much tell you that you can take any excess back. Sounds great until you try to do it. Told me I could take back when builder finished. Didn’t get a proper receipt as systems down now will not take back staff so rude when you go back. Customer service is a joke an answer machine that you cannot leave any message as mail box is full says it all. E-mailed to eventually get a reply saying shop called so will not be dealing with you. What a load of 💩. Never use them again
21 oktober 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
We’re sorry to hear about your experience and understand your frustration. For context, it’s standard in the tile industry to allow for around 10% extra (wastage) when measuring for a job — this helps cover cuts, breakages, or future repairs. If you didn’t want to include that allowance, we could have adjusted the order at the time.
Regarding the return: tiles can only be accepted back within our returns window, and a receipt is required — our team should have made this clear. If you’d like us to check your order again, please email customerservice@al-murad.co.uk
with your name, store, and date of purchase, and we’ll do our best to help.
We’ll also raise your feedback internally, as rude behaviour and lack of communication aren’t acceptable and will be reviewed.
Absolutely amazing,Ranjit always goes…
Absolutely amazing,Ranjit always goes above and beyond to help us out. Absolutely top class service
17 oktober 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thanks for such a kind review! We are pleased to hear that you had a great experience.
I always get my tiles in Barnsley…
I always get my tiles in Barnsley branch and Mohsin was absolutely brilliant and very knowledgeable and friendly service. Always find what I needed.
Thank you
Mohsin Barnsley branch
17 oktober 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thanks for the great review!
Magic makeover
I got my tiles from the Torre Road, Leeds branch. They have a massive choice and we’re extremely helpful with my choice of goods and beat other dealers on price. Highly recommended.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for the 5 stars :)
Bought over £1000 worth of tiles from…
Bought over £1000 worth of tiles from here and now refuse to take back one box of tiles
We were let down by the tiler who is a regular customer of Al - Murad so missed the thirty day return window
I sent email to them on 06/10/25 never replied today 14/1025 I rang them to find out why my email was not replied to never gave me an answer just stated thirty day clause I did explain we were pensioners and could not afford to loose money like this
His reply was not is problem I will never use or recommend this company ever
Well Al-murad have replied to my feedback telling me to ring this number 0113 322 8075. it does not get answered but goes to voicemail but the voice mail box is full LOL great customer service not
Also sent email address for me to send my original email which never got answered last time so what is the chances of it being read and answered this time ?????
14 oktober 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
We're sorry to hear about your experience and completely understand how disappointing this situation must be.
Please forward your original message to customerservice@al-murad.co.uk
or call us directly on 0113 322 8075. We’ll ensure it's looked into properly and see what can be done.
We appreciate your feedback and the opportunity to improve.
— The Al-Murad Tiles Team
I particularly wanted to recognise…
I particularly wanted to recognise Sheraz in the Bracknell store for being so helpful in helping me decide what I wanted to order by letting me take samples home but particularly going above and beyond to assist me with a big problem I had with my delivery! He really was a superstar! You need more employees like him!
19 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for the great review!
Excellent customer service by Wahid and…
Excellent customer service by Wahid and his colleague Vohey. So helpful and informative. Giving great advice on availability and styles of tile. Highly recommend
12 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you so much for the lovely review — we really appreciate your support! 😊
Excellent Customer Service
We don't normally bother with leaving reviews online. But for the last couple of years we have been buying tiles from Al-Murad in North Watford and we cannot fault the professionalism and excellent customer service. The staff are what make a business stand or fall and Hassan and Suven are always patient and helpful with suggestions for what will work best for a project. Prices are very reasonable compared with other better known companies. Only downside is we should have left a glowing review sooner.
12 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you so much for the lovely review — we really appreciate your support! 😊
Nick from Hayes was very helpful and…
Nick from Hayes was very helpful and knowledgeable. Helped me get all the bits i needed for my bathroom renovation.
12 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you so much for the lovely review — we really appreciate your support! 😊
Shiraz from the Bracknell branch was a…
Shiraz from the Bracknell branch was a huge help, really nice guy. Helped us buy tiling and a sink
8 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you so much for the lovely review — we really appreciate your support! 😊
Sheraz Bracknell
Sheraz Bracknell , outstanding service,very polite
8 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for leaving a review :)
Al Murad in Scunthorpe provided me with…
Al Murad in Scunthorpe provided me with the best service possible when ordering Tiles and all the other peripheral supplies needed and gave me a very decent discount too.All the Staff are friendly , helpful and obliging but there is zero pressure and the entire experience was totally chilled.Also have to say that before I discovered Al Murad I had already visited all the high street tile companies and have to say that AM have by far the greatest selection and choice under one roof compared with all their competitors.Many Thanks indeed.
5 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you so much for the amazing feedback! We're thrilled to hear you had such a positive experience at our Scunthorpe branch. It means a lot to us that you found everything you needed and felt well looked after. We really appreciate your support! 🙌🧱😊
Nick in Hayes was very helpful and…
Nick in Hayes was very helpful and polite.
Good advice good service.
5 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for your kind words!
Ray hayes branch
Ray hayes branch
We were very pleased with the service we received today. He was very pleasant polite and helpful And he had humour too.
Excellent service.
Very satisfied customer.
5 september 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for leaving such a great review
Antwoord van Al-Murad Tiles
Thank you for your kind words
Visited the Bracknell store today
Visited the Bracknell store today . What a very friendly and helpful team at this store. Thank you so very much for all your help today . Thoroughly recommend them .
30 augustus 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
We are so glad to hear you had a pleasant experience :)
Great customer service from Suven
We purchased bathroom tiles, grout and trim from Suven in the Watford branch. He remembered us from a few years ago and provided fantastic help and advice on both occasions. He is really good with all of his customers. We will always go back to Suven at Al-Murad for any future jobs.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thanks for leaving such a great review, were so glad you had a pleasant experience.
Bracknell shop review
Have been into the Bracknell shop on several occasions to choose tiles etc. Have now placed orders and have had amazing customer service! The guys have been polite, knowledgeable and humorous! Would definitely recommend!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you so much for the amazing feedback!
Sheraz from Bracknell always gives me…
Sheraz from Bracknell always gives me amazing service he’s brilliant and very helpful
28 augustus 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for the great review!
Top service from Sheraz in Bracknell
28 augustus 2025
Review zonder uitnodiging
Antwoord van Al-Murad Tiles
Thank you for the great review!
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