Alarm.com Reviews 149

One of the owners came out to sell the service. I had adt and he informed me that they would pick up the cost for early termination fees and any amount that we owed on cameras. We switched to there service at a discount rate and he told us to keep ADT for 6 months and then disconnect there service. So after 6 months I disconnected ADT as informed and got a final bill as instructed. Soon as I told him the amount of the final bill he informed me that his company wouldn't approve the amount because it was more than they normally pay. He then found out that our contract was longer than normal. He then blamed me for having a longer contract told me I should have checked but when he was here he looked at the account. I ended paying out over 700 dollars of money that I wouldn't have paid if I would have left as is. I had disconnected ADT then 1 week later I had to turn around and get it reconnected. He informed me that he would pick up charges if I had to do a reconnection fee. I did have to do a reconnection fee ADT came out to switch out there panel and reconnect the sensors. Three of the sensors didn't work had to pay 65 per sensor. Once I informed the owner at Alarm.com he said he was going to disconnect there service without being penalized. We kept going back and forward with reimbursement and he sent me an text showing me that he had created a ticket for the system being disconnected and not being penalized for early termination. He also told me that if he had to pay any money out of his pocket he would because all of this was his fault. Why I received a text and he informed me that they were going to reimburse me 300 dollars. He stated that he was at least going to reimburse me for the 6 months of me being billed by ADT. I paid over $1000.00 for six months. Why I received a call from Alarm.com stating that I haven't paid my bill and they were charging me a late fee. I informed the agent that they came out and picked up the equipment and that we no longer have there service. I wouldn't recommend this company because they are full of lies. I trusted the owner Robert Derricot and he's not a man of his word.

John M from Alarm.com was amazing. No wait for a call center and no problem understanding his directions. He guided me in setting up two new accounts online and with the app. This can be tricky linking acccounts. AI and most Telecom/Internet cos are offloading this kind of service and it just does not work. It takes human interaction and sometime patience. Keep doing it this way and I will always recommend Alarm.com and my security vendor Northstar.

​I recently had an issue accessing my Alarm.com account, but the support I received from Andrea in Costa Rica was outstanding. She guided me through the process of logging in from their website, performing a clean uninstallation of the app, and re-configuring my phone as a new device. Everything is now working perfectly. I truly appreciate her expertise and the peace of mind she helped restore. Highly recommended!

Ive never experienced such poor customer service from ANY company. I tried to contact them 4 times to get my cameras fixed and still have not heard from them???? Its like I dont exist!

Speaking with a real person made all the difference! Kaitlin was professional, patient, kind, and knew what she was talking about. Her information and directions were clear, repeated when needed, and correct. Kaitlin was able to solve my problem quickly and effectively.

La app de Alarm.com es una vergüenza de mala. No la actualizan a tiempo y ello impide ver los videos cuando usas routers de Google, este problema está descrito en las redes sociales y a pesar que estuve dos meses reclamando no la arreglaron. SON UNOS INEPTOS,

We're allowed 1,000 video clips per month and after that no more until the next month. I have to shut the outside cameras off at night because they go off every time a bug flies past the cameras. It also picks up vehicle headlights of every vehicle that drives down the street. We've tried adjusting the camera and settings to not do so and then it ends up not even picking up anything. Makes it useless for security if we can't use them at night because of the 1,000 video limit! We ended up getting a ring door to pick up the slack at night because of Alarm.com being useless at night. Would not recommend.
12/31/25 - Edited to add: I have since responded back to Alarm.com request for account info. Am waiting to hear back.
1/3/26 - Edited to add: I heard promptly heard back from Alarm.com on 12/31/25 about how to possibly resolve the issues with my outdoor cameras. Once I contact my service provider to with the information and see if the issues get resolved, I will update my review again.

Pleasant, knowledgeable, persistent=erin

I wanted to start by clearing up that alarm.com is not a monitoring company. They provide a platform for 3rd party dealers to offer security solutions. In my case, I'm using Surety Home for my monitoring. I purchased the Alarm.com Honeywell SEM (Security Enhancement Module) which made it easy to integrate my existing Honeywell Vista 20P into the alarm.com platform and have it monitored and supported by Surety.

I switched over from Brinks security which used Resideo Total Connect for cellular monitoring. It felt like Brinks wasn't fully integrated as Brinks was unable to tell me which zone set off an alarm even though it shows up in Total Connect. With alarm.com, everything syncs up and feels like a unified experience. Also, there's less latency with interacting with my panel through the app. For example, remotely arming/disarming is much quicker through alarm.com than it was with TotalConnect.

The one thing that I do miss that TotalConnect has and alarm.com does not is the ability to emulate a keypad on the mobile app. In TotalConnect, I could see a virtual security panel that showed the status as well as the numeric keys.

I have not tried any of the other features such as video cameras as I already have cameras so I can't comment on that. However, with the cellular security monitoring, I have been happy with my experience.

Why the one star? because it doesn't allow me to give zero.

They told me to purchase a new doorbell because my current one with no subscription fee stopped working. I went out and paid $180 for and Alarm.com (Skybell) camera and now that it's installed, they tell me i have to pay 20/month.

Such a scam

Terrible!!! Do not use this company, especially if you are an Ohio resident as they do not have a technician in the state. The management is very poor. They will tell you specific times they will call you and never follow up. Never ever trust this company!!!

I paid somewhere between 4k and 5k for the system. The alarm is going off right now as a window was opened. Were they able to call the police? no. Its ok, ill do the thing I pay yall for, I guess.

TY is amazing! I am so grateful for the time, patience and exceptional customer service. She taught me how to navigate for setting online and app. I also appreciate her thoroughness at explaining everything I did not understand.

This company pisses me off soon much. The cameras literally dont work, I have about 7 cameras and 2/7 work. The others load for 3 minutes then either say "timed out" or "there was a problem connecting". Now it would be common sense to think its a connection issue, but it isnt, the company sent a dude to fix it well over 10 times. Not only that, theyre trying to charge us when their cameras arent working?? We even bought internet boosters and placed them around the cameras. I also have never had a connection issue and have 900mb internet so

The customer service representative was phenomenal, so friendly and knew exactly what to trouble shoot to help me resolve my issues

I live with my elderly parents ( 88 and 86 ) and need the monitoring system for security and safety purposes, especially since I work outside the home 5 days a week.Both my parents are actively using their phones to view activities on our security cameras.
Sadly, my father's phone had to be replaced and I was having difficulty downloading the app
Thankfully, Andi S. From their Belleville location, patiently took the time to walk my father through the steps necessary to get him up and running. She did this in person too!
Thank you Andi for your great customer service, as always.

Erin went above and beyond. Thank you!

They took care of the problem, very professional, nice, and understood what I needed and took immediate action.

We use the Alarm.com app daily as we're constantly in and out of our building on Fulton Industrial. The system makes it easy to monitor and control access remotely, which is a huge help for our team. Real-time alerts, smooth automation, and reliable performance make the experience solid. Alarm.com is doing a great job keeping security simple, smart, and efficient.

Alarm.com Apple TV App Review - ⭐⭐ (2/5 stars)
Great Products, Disappointing App Experience
It's a shame that Alarm.com, despite having excellent security products, delivers apps that fall short on all levels. The Apple TV app is a perfect example of this disconnect.
The Four-Camera Limitation Problem
If you only have four cameras, you'll be fine. But the moment you expand beyond that, the app becomes frustratingly inadequate. With eight cameras in my setup, I can only view four at a time on the main screen. To see my second-floor cameras, I have to wait 10-30 seconds for the display to cycle through to the next set.
Real-World Impact
This limitation isn't just inconvenient—it's potentially dangerous. In an emergency situation, when you need to quickly scan all your cameras to identify an issue, you're forced to wait through multiple cycles. By the time you locate the problem camera, whatever triggered your concern could be long gone.
Simple Fix, No Action
The solution seems straightforward: provide settings to display all cameras simultaneously on a large TV screen, or at minimum, add a quick button to advance between camera groups. This basic functionality would transform the user experience, yet Alarm.com continues to ignore this obvious improvement.
The Bigger Picture
I was considering adding four more cameras to my system, but this app limitation pushed me toward Nest instead—they understand that users need to see all their cameras efficiently. While Alarm.com's hardware is solid, their software doesn't give you the tools to fully utilize your investment.
Customer Support Concerns
Unfortunately, technical support doesn't help matters. Extended hold times and callback delays of two days make getting assistance a frustrating ordeal.
Bottom Line
Alarm.com makes genuinely good security products, but their Apple TV app severely limits your ability to use them effectively. Until they address these basic usability issues, users with multiple cameras should look elsewhere for a complete security solution.