Albertsons Reviews 

It’s too difficult understanding the app. When you click on an item you think it goes in the cart but actually it needs clicked on another time. How many people don’t know this!

Absolutely terrible customer service. Ordered something for delivery on-line through the Albertson's website. After waiting four hours for a two hour delivery, I called the store. "There were too many items out of stock so they decided to cancel the order. They get issues with corporate on out of stock." However, they never called, texted, or emailed...."the notification service is backed up, I think."

Your service is excellent, the only problem is that your on shelf prices are quite often not the same as your in register price! This happens quite often and is really an inconvenience to the customer! My wife and I shop here several times a week and have noticed this happening more and more! PLEASE NOTE! 🙏🏻

Albertsons is alright. The one by my home is anyway. I live in Idaho. Pharmacy isn't the best but it's not the worst either. Their customer service sucks...but they do have a lot of dick head teenagers running in and out...constantly. Their theft is high so prices are pretty up there. Our Albertsons is on a bleh side of town.

I went to buy hamburger buns at the Coeur d Alene, ID store. The only visible package felt stale. It had no expiration date on it. I bent down in back of shelf many more all with obvious expiration dates in bold letters on the front. This seems obvious they cleaned off the date on this package intentionally to sell a stale product. If it hadn't felt so stale, I would not have looked for a sell by. Not the first time this Albertsons has done this kind of thing. I do not know if it's just the Coeur d Alene store or a corporate policy.

It seems that Albertsons at least in Sheridan WY. put product on sale and the vast majority of the time carry only minimal amount of the sale item. In most cases enough for 1 to 1 1/2 days. Unless of course the product is about to expire in this case there is an over abundance. This to me is bad business and poor service to the customers who made Albertsons the success they are today. Maybe it would be good to consider where Albertsons would be today with out our money. Any good business would not put product on sale with out having enough inventory to back it. Especially doing this on a regular basis. I am talking years. This is my first negative review of any company ever, but this has become unacceptable. I have heard so many excuses. There is no excuse for continued poor service. Poor service = bad business. I am very likely to take my money to a more customer valued business. Also I get marketing. Put a popular item on sale. Draw them in and sale just enough in belief people will purchase other regular priced items. More $ for Albertsons. This still equals to poor customer service and value. You value our money and not the people.

I went to Albertsons in Broussard Louisiana with my newborn baby I’m a first time mother had her with a c section.Me and her father was out shopping and we headed to checkout line.My baby started to cry so much as all baby do.We was trying to check out quick as we could.The cashier was so rude she started rolling her eyes because she was aggravated with my new born cry so unprofessional I wanted to slap her this white lady with glasses was so rude then she took deep breathes and started shaking her head!!!!

I have been a Safeway FreshPass member since November 2021, which cost me $99/annually. YET, I continue to receive the LOWEST and most APPALLING standards of service.
April, 2022 - I discovered that the $5 monthly credit that I am entitled to, by being a FreshPass member, was NOT being credited to my account properly. It took NINE DAYS to resolve this matter, after I was forced to email the Director of Customer Service at Albertsons/Safeway and the EVP and Chief Operating Officer · Albertsons Companies.
July 22, 2022 - I placed an order for over $125 at approximately 7:30AM PST and was promised delivery between 5-9PM PST. At 3:08PM PST, I received an email from Safeway that my order had been shopped and was on time for the promised delivery time. By 8:55PM PST, I contacted Safeway's customer service to inquire as to WHERE WAS MY ORDER!!! After over ONE HOUR (on Chat as well as over the phone), NO ONE could explain to me 1) where my order was, 2) when I could expect my order or 3) how Safeway would satisfactorily resolve their failure to provide the service that they had been paid to provide.
Today is Sunday, July 24th and I was awoken with a notification from my credit card provider that the charge of $126.21 had been processed through my account for an order that I NEVER RECEIVED and had notified Safeway of that very fact!!! So, no problems with their payment/billing department taking consumers money, but HUGE problems with their employees getting out PAID FOR products to those consumers!!!!!
I encourage and URGE anyone who is having issue with Safeway and/or Albertsons to:
1) CONTACT:
VIVEK SANKARAN, CEO
SUSAN MORRIS, EVP and COO
2) Formally document complaints with regard to your experience(s) with either of these grocery stores over email, as your proof
Let's make Safeway/Albertsons DO BETTER by consumers, ESPECIALLY during this economically stressful time when people are struggling to survive! Who can afford to have their monies placed on hold while Safeway/Albertsons figure out how to EFFECTIVELY do business??!!!

ALBERTSONS IS VERY UNETHICAL AND HARSH. Always very difficult obtaining rain checks for "frequently" out of stock items. Also, including even store director refusing to refund customer for "frequently" overcharged items nor to resolve complaints of bad service. To the point of stores making repeated physical threats against customer life and safety. Also, both stores and pharmacy typically are not friendly to disabled people. So sad situation for mistreated customers. Albertsons doesn't care at all about the customers.

What a nasty dirty store! Don't shop here. The help is so incompetent that there is months outdated food on the shelves, molded produce, meat that stink like a trash dumpster, way too expensive ($4 each for rotten mushy avocados, just one example) and the self checkout is so far off on the prices and will not give the proper discount prices and the manager says "it's not our fault it's the machines fault". You simple minded buffoon, you are the incompetent idiot who can't figure out how to program the simple machine. Every store has these machines and only Albertsons are always so far off it amounts to several dollars overcharge every time and the same argument to get my refund that they refuse to give me back! I just walked out of that store for the last time even though it is the only grocery store within walking distance for me I will just have to drive to another store and waste gas.

I hate Albertsons pharmacy in weatherford texas. These people are so RUDE!!
Any new or transferred prescription your supposed to get a discount like a % off your groceries and they won’t give it to you and I have good RX and they won’t go by the price on it. Says it’s their price not Albertsons.

I used to like this app, but not that much anymore. I been traying to get in to see if finally I can get a good specials, but, to get in, I have to delete many things on my phone to upgrade this app, when I did the same 2 weeks ago, and the last time when I went to the store, I try to use my "2 rewards " I select something on the list for it, and when i checked the ticket, I'd paid for those things, and the rewards still there, then the app still giving me the advise that I've those there, of course,!! If the system didn't get it.

I love that Albertsons delivers to our home which is about 20 miles from the store. I also love that they take EBT cards, but you need to make sure you have someone handle your order who knows how to do EBT or else you may have to wait 5-7 days for a credit on your bank account since the cost of order will initially be charged to your credit card. My only complaint with them is that they do not let you know if something is out of stock, so you don't get the chance to order an alternative. Other than that, I love their food and their service.

4055 So. Durango Las Vegas, Nevada Albertson is where I do My grocery shopping all the time. My problem is people rarely use the express lane as well as the regular cart full of groceries lane. The reason for this is we are charged regular prices for the just for u sal items as well as the store sale items including those advertised in the paper with coupon. When asked, the cashier would say, it would take it out at the end but it didn’t so I have to make another trip to the store and go to the customer service and clarify the matter. Also, the customer said that I was making her wait on the self check out when there’s several self check out. I said, express lane is over where the cashier was but she too wanted to self check and scan her own. My point is, The store is making it too difficult for me to get my discounts even without h or he coupon,app on phone clipping&phonw number. The help gets so frustrated with me having to assist me everytime on the self check out when I had to beg them for their assistance everytime plus h plus on hers with no heirs as well. They don’t trust cashiers to do I because I hey don’t want to keep going back to customer service to stop straighten everything out, might as well do it in the process of self check out with assistance so everything is clear.

Jasmine is always helpful & friendly! I don’t need anybody else if she’s around because she knows everything in the store in Mission Viejo location. Thank you very much for your superb customer service!

My mother and I always shop at Albertsons and buy the best fruits and vegetables, as well as meats and poultry. One of my favorites is the yogurt parfaits and the fruit bowls. I recommend Albertsons to everyone who shops there on a daily basis.

I had a great experience with my Albertsons.com delivery. Very easy to use the online app and I'm not tech savvy. Even though I ordered on my laptop. They sendt a link to my phone to track delivery. Very good experience for low delivery fee. Will definitely use again.

Miranda C. is very compassionate, kind, and very helpful with my specific needs. She’s awsome!
Thank you for a excellent service.

Cheyenne Wyoming Pershing blvd 18 people in line one cashier. Self checkout( I hate to use) would not display my produce. I ask the person 5 feet away (watching me struggle) for help. She shrugged and walked off! Yes it was the self serve observer. When she returned I said,” if won’t help you may have to put these groceries back, I can’t get this to work”! She said no problem grabbed my cart, the items already bagged, voided the transaction and walked away with my groceries. I’ve been a customer for over 50 years! No more! Hope you don’t bankrupt Safeway like you did yourselves.

If I could, I would give the Albertsons location on San Marcos Blvd/corner Rancho Santa Fe Road in San Marcos ZERO or NEGATIVE stars. It’s sad to think that they are the same corporation as the Albertsons on San Elijo Road…
A few days before Thanksgiving, we bought a huge ribeye roast, about 22 pounds. About 3 days after we had bought it, we took it out of the butcher wrapping paper and noticed a strange odor coming from the roast. We called Albertsons and were asked to return the product. About 12 hours later, my husband went to the store for the return. In the meantime, I had started to prepare a turkey instead. I didn't even think about anything, thinking my husband would come home with a refund back to my credit card or at least a store gift card. But noooooooo.... They told him that he needed to get exactly what we had bought before, so he was assured that it was store policy that he HAD TO get another huge roast again. I was very upset when he came home with another roast, this time still in shrink wrap. This one weighed in at about 25.20 pounds, regular price at $10.99 pound was $276.75. Since our previous roast was a little lighter due to being trimmed and due to not having had to pay for the heavy duty plastic wrap, my husband was seriously asked to pay an additional $20. I called the store and was told the store manager was not there. So I filed a complaint online on the Albertsons website. That was on November 25, 2020. We waited a couple of days, and since we had not heard back and were assured the store would “eventually” get back to us. We decided to open the heavy duty shipping plastic on the roast and cut and freeze it. It turned out there was a reason why we had to pay an additional $20 – we had about 3 pounds of excess fat on that roast, and that is the fat beyond the normal fat needed. Plus the shipping plastic – they took our additional money to pay for trash. Nice…
Ever since then, I am being stalled and mocked by Albertsons customer service. The store manager NEVER called us. In one of the emails from customer service, they seriously had the audacity to tell me that the store insisted that someone had called us on 11/28 and on 11/29. Very strange, as my phone records do not show any incoming calls on both days from an Albertson store. Instead, I had to send them my phone number again per email. So I did. I repeatedly asked for the name of the so-called “manager” at that location as I have never in my life experienced such bad or rather non-existent customer service, but the answer to that question that I must have asked 3 times now per email is being avoided. After at least 7 or 8 more emails from me, always inquiring when I would be contacted, even requesting to be contacted via email, I am still waiting to hear from anyone over at that store site. In one emails I was told that the store refused to communicate via email. It had to be via phone. I wonder why that is? So that there is no trace of any communication?
I avoided Albertsons since that day completely. I do not do business with a store that treats customers like that. Shame on them, and shame on corporate to have such incompetent management in place there.