Allcott Associates Reviews 

We used Allcott Associates for a survey on a property we were looking to purchase. The service was awesome from start to finish. The report flagged up some issues with the property which eventually helped us with our decision to pull out of the purchase - I’m so glad that we had the survey done with Allcotts and thanks to Matt’s thorough work it has saved us future expense and heartache. We have since found a better property and we will of course be getting our survey done through Allcotts again. Highly recommend

Very professional company, easy to deal with and impressive turnaround times. The quality of the reports submitted by their surveyors are first class - thorough but easy to understand too.

Fantastic service - Alex and the team were incredibly professional and carried out the requested LVL 2 RICS survey on the property we were purchasing. The report itself was clear and detailed, and the turn around time was very quick. Furthermore, when we had additional questions regarding the final report, the team were really helpful in clarifying for us, with detailed and quick replies. We are going to book with Allcott again for a survey on some works we want to carry out, and I’d recommend them highly!

****Update following the company's response****

Tim, it’s clear from your response that you haven’t read my review properly, as it highlights your own written complaint outcome.

In that response you:

• acknowledged procedural failings
• accepted that I was the lawful client and updated your records accordingly
• apologised for inappropriate third-party contact with the non-acting executor.

This differs significantly from what you've written here.

My concern was never about joint executors having equal standing. It relates to how authority verification, communication decisions and governance processes were handled in practice, and the real impact those decisions had during a sensitive probate situation.

My review reflects my direct experience and your documented complaint outcome. Readers are therefore able to compare both versions and draw their own conclusions.

***original review***

A structural survey was commissioned by my sister as part of a probate matter. I was the named executor on the Grant of Probate and paid for the survey on behalf of the estate. Due to sensitive family dynamics, I requested that communication also be directed to me in my capacity as acting executor.

Despite repeatedly explaining this and offering formal documentation to confirm my role, my reasonable request for the firm to communicate with me appropriately was refused. Administrative staff instead contacted the non-acting executor to complain about me and my requests, which significantly escalated an already fragile situation.

The firm’s written complaint response acknowledged procedural failings, accepted that I was the lawful client, confirmed that records were updated, and apologised for inappropriate third-party contact. However, in subsequent public statements Allcott Associates presented events differently. This raises continued concerns regarding governance, record accuracy and consistency.

Following a Subject Access Request, almost no internal records relating to decision-making, authority verification, communication or complaint investigation were disclosed.

While the technical survey itself may have been adequate, the procedural handling, governance and complaint management fell significantly below what I would expect from a regulated professional firm.

The impact extended beyond inconvenience, contributing to emotional strain and financial consequences during an already difficult probate process.

If you are dealing with probate, joint executors, or any situation involving formal legal authority, I strongly recommend confirming at the outset how client status and communication authority will be verified and managed.

Based on my experience, I would not use this firm again.

Easy communication from start. Prompt survey. I would highly recommend.

All went smoothly as far as I know

Survey was extremely detailed and came through quickly. Very helpful when buying my first house.

My experienced with Allcott is always great. I'd been using this company many times and the job/results always are effective.

The team were incredibly helpful and informative. I needed a full structural survey on a 17th Century home, this era of house was new to me and wasn't sure on the requirements. However the team navigated me through the process and what was needed. The time frames were excellent, the survey conducted and report received within a week of the initial phone call. A very thorough and detailed report which was easy to understand.

Ease of booking a survey on line, delivering on the feedback promptly (3 days post visit) and clarity of the report. Advice given during the visit, was very useful. Thank you to David, Judy, and Sue.
Jim

Timely and well executed survey. The report was thorough and very detailed which I appreciated. It was a little pricey but when you see what they produce, you can see where your money went. Thanks

Good communication - I was always kept informed.

All arranged quickly and completed exactly as advised. The report was detailed and easy to understand. Overall an exemplary service at a very reasonable price.

From instruction to getting the survey report was rapid and pain free. This was a full structural survey and Allcott were all over it in a couple of days with the report being generated shortly after. No hassles at all and the report was extremely thorough, I cannot recommend enough

I found Allcott Associates very helpful at the point of initial contact with their office. The process was clearly explained and the survey was carried out to a very high standard and I received my report within a few days. I would definitely recommend them and thank them for making this part of my house moving process painless.

Really pleased with the service and communication from Allcott. We even got a small refund once the age of the property had been confirmed which was dealt with very swiftly and we’ve had an overall very efficient service all round. We would highly recommend this company for all your Survey requirements.

Professional, great customer service. Communication excellent.

The initial contact was very timely and helpful and the surveyor called ahead of his report with the main points.
The report was very detailed.
The only disappointment was the delay in being able to reschedule when the vendors had to cancel the first appointment.

The professionalism right from when I booked the survey to when the survey was carried out was first class.
The surveyors report was fantastic.
Everything inside and outside the property was documented in detail.
It is full of useful information and advice.
I was so glad I booked the survey.
I have no hesitation recommending this service.

Great report and easy to deal with highly recomend