Canadian here... Website purposefully vague and consistently buggy, hard to find information, shipment dates inaccurate. For instance, it's 4/8/26, and the 'my box' info shows "spring box coming soon... Toon meer
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Lees wat reviewers zeggen
Annual subscriber since 2020. I renewed for the third time in February 2022; made my spring box selections & just discovered this weekend that my delayed-longer-than-usual box will now never be arri... Toon meer
once again I'll be getting the leftovers that no one else wants.over 70 dollars taken out of my account over a month ago unable to access customization.last season as soon as I filed a complaint they... Toon meer
As many of the other people on this website have posted, this company has been sold through insolvency proceedings after years of declining service. I would not spend your money at this business given... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Alltrue is a membership for those who want to shop consciously, develop community around shared values, learn about social and environmental issues, and take action about the things that matter to them. We are best known for our flagship quarterly subscription boxes and our seasonally curated Markets. All members get access to our Add-On Markets and seasonal pop-up shops, which are filled with some of our favorite ethical brands and products at up to 70% off. We are committed to delivering delightful goods made fairly and sustainably by brands doing their part to better the world. We believe everyone should have access to low-waste, sustainable alternatives without a price barrier to entry. We pride ourselves on connecting our members to brands that share our vision for creating well made, useful products that are made responsibly. As part of this membership, when you join Alltrue, you’ll receive our quarterly, seasonal curated box of 6-8 products that are community focused, ethically made, environmentally conscious, and impact driven. These products include everything from beauty, to home decor, to eco-friendly swaps to lifestyle items! But the membership is so much bigger than a box — you get exclusive access to seasonal markets, eco-friendly essentials, educational content, and a community that shares your values. And we’re adding more perks every season!
Contactgegevens
California, 90291, Los Angeles, Verenigde Staten
- help@alltrue.com
- www.alltrue.com
2,2
Slecht
281 reviews
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I was a customer of alltrue before the…
I was a customer of alltrue before the bankruptcy. When they returned from bankruptcy, they chose some subscribers to continue the subscription and cut others off. They cut me off so I missed out on 3 boxes that I paid for. My issue is with the “new alltrue” that took over - they didn’t care that I was ripped off. They didn’t care that it hurt to be loyal to a company for years and then be discarded. They indicated that they could not honor those that paid for the subscriptions before bankruptcy but the fact is that they did retain some customers. They also put in their new boxes the items that the pre bankruptcy alltrue acquired, This is the LEAST caring and MOST unethical company I have dealt with . Don’t trust them.
1 mei 2023
Review zonder uitnodiging
Antwoord van Alltrue
Hi Tracie,
We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.
Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.
We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.
This company is a hot mess
This company is a hot mess. I got jipped into another subscription and wasn’t allowed to cancel and get a refund. Seasonal boxes come at the end of the season (I just got my spring box and summer has just begun) this happens each season. Box options are repeated each time, so sick of seeing the same options box after box after box. Also.. this is all within a couple days, it’s May 31 today, I received an email that said the summer market is live, you go to the website and it says spring market is here, then I click on “my box” and it says winter box coming soon 😂
31 mei 2023
Review zonder uitnodiging
Antwoord van Alltrue
Hi Leanne,
Thank you for taking the time to leave us your feedback, and we are so sorry to hear of any disappointment surrounding the spring season! We do our best to set clear expectations surrounding our shipping timelines, as they can vary from season to season. To do so, we provide the seasonal shipping timeline at checkout for any new members joining, provide a seasonal shipping timeline which is accessible throughout our website, include our timeline in our FAQ section and post Live Warehouse Updates throughout the season which are always directly available in all member accounts. As noted in our shipping timeline updates, all renewing-members were shipped their Spring Boxes by mid-May :) Looking at your account, I can see your box was shipped within the promised timeframe! We hope you are enjoying all of your customized spring box goodies!
And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we made sure every choice category included new item(s).
To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.
Please note that every subscription can be canceled. Per our Cancellation Policy, Seasonal and Annual Members may cancel their membership(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee. We make sure to send renewal reminders prior to membership renewals. If you think there was an issue with receiving your reminder, please contact our support team so we can ensure your account is properly subscribed to our email list!
I do appreciate you bringing these display issues to our attention, and I can confirm our Engineering Team is working to have these updated :) If there is anything else we can assist you with regarding your membership or orders, please reach out to our support team as we are eager to help!
don’t not buy
They send low quality products and repeat products so frequently. Horrible customer service too. Only redeeming quality is that they are sustainable products, although I am not even sure what that actually means.
24 mei 2023
Review zonder uitnodiging
Antwoord van Alltrue
Hi Jenny,
Thank you for taking the time to leave us your feedback. We are so sorry to hear of any disappointment in the products received.
With a diverse community in mind (a beautiful mix of all ages, shapes, shades, lifestyles, and personal tastes), our Product Team spends countless hours carefully partnering with brands whom we can stand behind as they share our same ethical and sustainable standards. They do their very best to curate a seasonal box filled with lifestyle, skincare, home, and wearable products that appeal to the diversity of our community — delivering our members $250+ of exclusive, socially-conscious products. We take the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good.
We have a robust vendor vetting program to ensure our commitment to providing our members with the most ethical and sustainable products possible, available on our website at https://alltrue.com/impact/standards. I would invite you to read through this section of our site, so you can learn more about our standards and about the impact your membership has helped make— including what makes a product sustainable or socially-conscious! If you have a moment, please also take a peek at our Impact Reports for more in-depth information about commitment to ethical manufacturing, as well as list of recent products the impact the made, our code of conduct, and what we are working on in the future to continue offering sustainable, ethically made goods and more on our artisan partners.
And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We have decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s).
To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items. This has been a huge hit, as most members love stocking up on past favorite items! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.
It truly saddens us to hear you express quality issues, as we commit long hours to ensuring all products meet our standards. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.
Our team has reached out to receive additional information regarding your experience so that we may locate your Alltrue account — we look forward to connecting with you soon!
We hope our commitment to transparency and constant improvement is clear, and we would love to have your continued support!
They are stating that the Spring 2023…
They are stating that the Spring 2023 box will start shipping April 2023, while my Winter 2023 box is still in the works, it’s already May. Last year I received my Winter box very late as well that I cannot use any of it on the warms days. Good stuff but very very late shipping.
8 mei 2023
Review zonder uitnodiging
Antwoord van Alltrue
Hi Ann,
Spring Boxes are actively shipping, and will continue to ship until mid-May. However, all Winter '23 Boxes finished shipping in February. If you did not receive your Winter ’23 Box for any reason, please be sure to reach out to our support team at help@alltrue.com. We will be happy to look into this further and make sure we get this sorted for you! :)
Great subscription
I use two to three items from an alltrue box every day. I love the products, the variety to choose from and the service.
6 mei 2023
Antwoord van Alltrue
Hi Eileen! It makes us so happy to hear the products you have received through your membership have become your everyday life staples :) Thank you for believing in our cause and helping us make a difference in the world!
XO, Alltrue
They completely ripped me off
They completely ripped me off. I paid out over $500 for two years subscription and some additional items. They then closed and sent nothing. Even worse, they came back and said they would honor all orders unless you paid using PayPal. Paypal subscribers were told they were out of luck. But they WOULD allow us to keep ordering from them and send email reminders once a month. Because I need a monthly reminder that I was scammed. Don't risk it!
3 mei 2023
Review zonder uitnodiging
Antwoord van Alltrue
Hi Laura, We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.
Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.
We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.
Great Customer Support
Customer support is always super friendly and helpful! Kat fixed my issue promptly and I greatly appreciate her help!
1 april 2023
Review zonder uitnodiging
Antwoord van Alltrue
We're always happy to help! Thank you for the kind review! XO, Alltrue!
An unexpected surprise turned out better than expected.
I had a misunderstanding about my subscription and wasn't expecting a box to arrive. I contacted Alltrue, and not only did they accommodate my needs, they allowed for me to custom some of the items that I would have preferred had I known I was receiving a box. They were very professional, kind and accommodating. Thanks Alltrue!
13 maart 2023
Review zonder uitnodiging
Antwoord van Alltrue
Hi Katharina! Thank you for the five star review :) So happy our Community Support Team was able to successfully assist you. Thank you for believing in our cause and helping us make a difference in the world!
XO, Alltrue
Problem Solved Easily.
I had a problem in that I didn’t understand some of the choices for the Spring box. I contacted the team and let them handle it. I couldn’t have been happier. They were friendly, helpful and exuberant. Everything was set up to my liking and I will continue to get my boxes. These are a great way to get interesting and useful new items one might never otherwise find. I think this company will prosper-at least I hope it will- because they are doing business in such an eco friendly way. This is good for the planet and for us.
29 maart 2023
Review zonder uitnodiging
Antwoord van Alltrue
Wow, thank you SO much for the glowing review! Our Community Support Team is always ready, willing and excited to help :) We're so grateful to have you as important member of the Alltrue Community — your membership matters, and its how we can make an impact in our world today! XO, Alltrue
Thank you Alltrue
well, I don’t remember the exact date. I recently had an issue with my account where I wanted to purchase an add-on but I didn’t want to use the payment method I used for my subscription box so I contacted customer support and they very quickly helped me. They basically did the work for me and made it so simple. I really appreciated the help I got. It took practically no time at all and everything worked out great. i’m not sure that the date I’ve selected is exactly right but it’s close to the time I receive support. I also wanted to say thank you for letting seasonal members. Get a chance to pick a few of their items. It would be great if we could pick them all.
p. Thank you. All true.
24 maart 2023
Review zonder uitnodiging
Antwoord van Alltrue
Carrie,
We're so happy to hear our Community Support Team was able to get your account squared away! We're always here and happy to help! XO, Alltrue
Winter 2023 -Bad condition and quality
For the winter 2023 box, the purse was all ripped up on the inside. The robe had several snags. Too many product choices I already have. Quality has gone down and I wish I would’ve cancelled before it renewed.
1 maart 2023
Antwoord van Alltrue
Hi AP,
We are so sorry to hear of any damaged items in your Winter Box, how upsetting! We would love to make this right and replace any damaged products. Please be on the lookout for an email from our Support team shortly.
"Alltrue support team has come through…
"Alltrue support team has come through with flying colors. I received my Winter replacement box and everything in it was perfect. I am skipping my Spring box and will look at the summer to see if I will keep or skip. The outstanding customer service I received from Alltrue has rejuvenated my delight in Alltrue and I would like to re-instate my previously canceled subscription. The offer to replace my Winter box and detailed description of how to manage my future boxes were very helpful as well as appreciated. I plan to share my positive experience with my friends and hopefully they too can see that it’s all about Alltrue."
28 maart 2023
Review zonder uitnodiging
Antwoord van Alltrue
We are so excited to welcome you back Shari! Thank you for the glowing review, and we are so happy to hear our Community Support Team was able to successfully assist you.
XO, Alltrue
Options are starting to be repeated and…
Options are starting to be repeated and I’m only able to get things I’ve already received
27 maart 2023
Antwoord van Alltrue
Hi Ashley :) We are so grateful you've been a member with us since our earliest days. Thank you for taking the time to share your thoughts in regards to our recent curations.
This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more.
To provide a bit more information about how we are curating boxes, Alltrue (formerly CAUSEBOX) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box.
That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option.
I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions. As always, if you decide a seasonal curation is not for you and that you prefer to skip a box, please email our Community Support Team for assistance at help@alltrue.com
The items is the box were great
The items is the box were great. The seasonal selections are always good and support ethical companies. The only hitch is the shipping time is slow.
26 maart 2023
Antwoord van Alltrue
Hi JC! Thank you for your review :) While we do our best to communicate our shipping timelines each season, as they can vary, we understand there is room for improvement! Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of, and you, our community, has been asking for!
Best Box I've Tried!
All True continues to curate meaningful boxes that highlight incredible small businesses.
26 maart 2023
Antwoord van Alltrue
Hi Sam! Thank you for supporting small businesses through your Alltrue membership :) XO, Alltrue
I've been a member for a couple of…
I've been a member for a couple of years and have enjoyed the benefits of membership and the interesting products offered by Causebox/Alltrue. My hope is that Alltrue has recovered from their difficulties and can continue to offer good products from reputable sources. Since one of the best things about Alltrue is being able to help new and/or struggling entrepreneurs, I'm hoping this will continue. Thanks
25 maart 2023
Antwoord van Alltrue
Hi Betsy! Thank you for your continued loyalty. For 8 years, Alltrue was able to make an impactful difference — which could only have been done through the memberships you, and our entire community, supported.
We’re in awe of what Alltrue has been able to accomplish over the past eight years. We created an incredible and engaged community, fostered meaningful partnerships with small businesses, artisan groups, and artists, and made a tangible impact through fair wages, charitable giving, carbon offsets, and education. While there’s always work to do, we’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.
Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of, and you, our community, has been asking for!
XO, Alltrue
Need News Products
I've been a member for a while and too many of the products are repeats.
3 maart 2023
Antwoord van Alltrue
Hi Imani! Thank you for being a longtime member with us (since 2018!!) and for taking the time to leave us a review :)
This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more.
Alltrue (formerly CAUSEBOX, as you know) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box.
That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option.
I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions.
I always look forward to these boxes
I always look forward to these boxes. I find most if not all the products I receive to be very useful.
25 maart 2023
Antwoord van Alltrue
Hi Courtney! Thank you for your review - we are so happy to hear you are enjoying your membership!
In case you did not know, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.
XO, Alltrue
Absolutely love the products
25 maart 2023
Antwoord van Alltrue
Liz, we absolutely love you! Thanks for being an important part of our powerful community!
XO, Alltrue
Need more new items
I have been very pleased with Alltrue since the beginning; however, recent boxes have contained less expensive items and repeat of items already received in other ones. Quality of items has really decreased.
25 maart 2023
Antwoord van Alltrue
Hi Norma!
Thank you for taking the time to leave us your feedback.
Yes! We have been bringing back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s).
To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.
It truly saddens us to hear you express quality issues. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.
We appreciate your continued support! XO, Alltrue
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