Alpha Cars Reviews 

I got a taxi from home to work, the meter displayed £9.60, I was then charged £11. The taxi driver looked at me to see if I was looking, to which I was and still proceeded to charge me extra.

Taxi was 30 min late for a pre booked taxi, no explanation. When I called the office after 5 min, they said they were on their way and would be 10 min.

A disgraceful company.
Disgraceful, unapologetic and pathetic 'manager'
Lie after lie. Is it worth writing anymore . . .

On the 15th of February, I was hit on and offered cocaine by one of the staff in the taxi office at joices yard. This made me very uncomfortable. He told me that his coke was the best in Basingstoke, as if that was something to be proud of. I politely declined, only to be told that if I change my mind to ask for Dan in the office. When i mentioned this to the security that managed the taxi queue, he smiled and agreed that Dan's coke was indeed the best. This has made me not want to use this service any longer as I'm not sure that everyone working there isn't high all the time!!! I am absolutely shocked that this company allows that kind of behaviour. My recommendation is that you stay clear from this taxi rank.

Booked car Saturday evening from ALPHA CARS RUISLIP MANOR for a 1pm pickup on the following day, Sunday. Circa 10/15 minutes prior to 1pm a call came from the office informing me, no cars no drivers available. This has happened on
one previous occasion. Frankly for a client of 20 years, this is unforgivable. Furthermore we noticed a car outside the office after a neighbour ran us to the station. I asked the driver if he drove for Alfa Cars. YES was his answer. My opinion, gve this company a wide berth

Richard is a legend, prompt pick up and service. Really appreciate it. Give that man a medal. Alpha Cars are Alpha for a reason

DO NOT USE!!! THEY TELL YOU A PRICE AND THEN CHARGE YOU ASTRONOMICAL PRICES ON ARRIVAL OF YOUR DESTINATION. HORRIFIC TAXI SERVICE.

From three horse shoes sherfield on loddon to baughurst around 9pm on a Friday. £27.00. No notification of price before hand.
Last trip from chineham club to baughurst £17.00. Google the distance for each. They still have no morals and charge what they can get away with. Monopoly should be dismantled.

Booked from the office. Waited about 10 mins outside office, which appeared closed but then a car appeared. Asked where other cars were but were told ‘somewhere else’
Journey cost £12 - £2 more than last time and £4 More from the first time.
I’m sad because I thought they were better than the competition in Todmorden

If I could I give you-100 I called for cab the man say to waiting 25 minutes , I agree to waiting ann he didn’t book me in . I been waiting 45 minutes outside and I’m freezing. 🥶 I hope this men who I talk have the same experience of mine . I never never will call this company. Ridiculous service

Two of us from the same company got in the taxi, we live a minute apart via car and got charged each and told it was because we didn't book for 2.
This has happened 3 times although twice was an extra pound or so.

There are many issues not just with myself but other colleagues ever since Alpha took over Triple A Cars.
We book a certain time as we know that's when we will be finishing not go be called 10 mins earlier.

Think it's time we used alternative transport

Disgusting customer service. Pre booked a vehicle to take me for an important family meal. They accepted the booking 3 hours prior and cancelled it literally last minute. I’m now en route with a One Call cab but will be 45 mins late and the table can’t be pushed back. Totally ruined an important birthday. I’m told the operator must have cancelled the job. Why on earth take a pre booking if you’re so unscrupulous that you would not honour it. Will never ever use them again and will use One Call in future. A shame because the drivers have always been nice and professional but a truly terrible company.

Alpha cars Bicester,

I was yelled at by the costumer coordinator, the moment I rang to make sure I get a booking confirmation.

she was yelling aggressively the moment I called, I told her not to speak to me like that!

Accused me by calling her a liar and she lied saying that she asked about when I need the car for? I only said i didn’t hear her saying do you need the car now.

I had listed to the record twice nothing like that …

I waited many times for late cars, I get in an early cars sent. No confirmation came through many times.

But enough is enough.

I use this service basically every day (I’ve spent nearly £1500 in taxis in six months)

I pre booked a taxi for my work finishing at 1:15.

I was stood outside by 1:13 the taxi no where to be seen. When I phoned him he was so rude and told me to ‘stop wasting his time’ even though he wasn’t even outside the venue? When I checked the maps he was about a mile away. Then had to wait for another 25 mins in the freezing cold for another taxi to turn up. Awful service. This was pre paid aswell!

This company have systematically turned All White Taxis in Southport into nothing short of a mess ..inconsistent, outsourced call handling, ignore feed back and complaints, cars to wrong addresses, lack of loyalty, final straw late tonight..leaving us stranded and vulnerable by sending cars to wrong place and cancelling the order.. Even though we were on the phone telling them that we could see them in the distance… and they were turning away – they simply said because they missed us..they had cancelled our booking, no more cars available and left us stranded… No amount of discussing it would turn back and get us safely home… Disgusted..I’m a Local businessman who gets cars sometimes two or three times a day, never again…and the bad press will follow…awful.

The most amazing drive home ever! Such a nice driver, so nice and polite and I felt comfortable and safe ( that's rare with alpha taxis) 5 star service, its just a shame that, that is actually a rarity

We had a taxi journey from Kempshott to old basing, the taxi turned up 7 minutes early, we were charged for that, he then proceeded to take us on a tour of Basingstoke when questioned he advised it was the quickest route, it wasn’t!!! Our bill was 20.00 quid that is outrageous. I also had an uncomfortable experience the day before the driver left me feeling very uncomfortable and anxious

Two 80year-old ladies complete with mobility scooters and walkers and suitcases from a holiday coach left waiting for 45 minutes two only to be told the drivers have gone home. Thank God for family and friends to get us home from Maghull Square

Absolutely terrible company. Unprofessional, fake,
Overpriced and they do not care about customer service.
I advise to book elsewhere!!!
0 stars.

Alpha saved the day for us by getting us to Lime Street Station after being badly let down by a Argyle Taxies. Really great driver and it wasn't the easiest drive into Liverpool so many thanks. We know which company to recommend and use next time.