This company is a fraud, they stole my money and I am trying to get back at least a part of it, but it does not look easy. I am also having trouble cancelling my payment method to prevent future undue... Toon meer
Bedrijf heeft geantwoord
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When I called the help line, I had so many questions and kept changing my mind about what I wanted to do. Chris was so patient, answered my questions, and addressed my concerns. I ended up signing u... Toon meer
The 1st cleaning went bad - broken furniture and missed areas of cleaning. When I asked for the service to be canceled, after going back and forth and disputing lies with photos I provided, they final... Toon meer
Bedrijf heeft geantwoord
I have not lived in the apartment that offered service through amenity in 2+ years. I have opted out of the CONSTANT marketing emails and communication 10+ times with zero luck. If they can not manage... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Amenify is a real estate technology company that offers professional cleaning, chores, food & grocery delivery / pickup service, handyman services, turnover services and other lifestyle services across the US.
Contactgegevens
735 Montgomery St. Suite 330, 94111, San Francisco, Verenigde Staten
- 719-767-1963
- Concierge@amenify.com
- www.amenify.com
2,4
Slecht
33 reviews
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
When I called the help line
When I called the help line, I had so many questions and kept changing my mind about what I wanted to do. Chris was so patient, answered my questions, and addressed my concerns. I ended up signing up for a 3-month cleaning service with Amenify, all because of Chris's professionalism and ability to do her job so efficiently.
15 april 2026
Review zonder uitnodiging
They don’t want to clean for real
They don’t want to clean for real. They want your house to be already clean before they do anything and they use your products.
8 april 2026
Review zonder uitnodiging
Antwoord van Amenify
Hi Mikaela,
We’re really sorry to hear this was your experience - that’s not the standard we aim to deliver at Amenify.
Our goal is for you to come home to a space that feels truly clean without needing to do any prep work beforehand. While some of our service pros may use customer-provided products if preferred, they should always arrive ready to complete the job thoroughly.
We take this kind of feedback seriously and would appreciate the opportunity to look into what happened and make things right.
Please reach out to us at concierge@amenify.com with your details so we can review this further.
Best regards,
Amenify
They send anybody to your home
Hired them for a cleaning that ended up being so subpar! The cleaner was late and extremely rude about it. She came in with a man whom I had no idea would be there. Their cleaning supplies also sucked!! They tried to leave without cleaning the showers… just a mess. Would never hire them again!
27 oktober 2025
Review zonder uitnodiging
Antwoord van Amenify
Hi Zahra,
We’re really sorry to hear about your experience - this is not the standard we aim to deliver at Amenify.
Having an unexpected additional person arrive, along with the delays and incomplete cleaning, is understandably frustrating and not acceptable. Our service pros are expected to communicate clearly, arrive prepared, and complete all agreed-upon areas, including bathrooms and showers.
We take this feedback seriously and would like the opportunity to look into what happened and make this right for you.
Please reach out to us at concierge@amenify.com with your booking details so we can review this further.
Best regards,
Amenify
Sherry: The Perfect Blend of Care and Cleaning Expertise
Working with Sherry has been especially wonderful. She makes me feel completely at ease with both my home and my belongings. There are times when I feel overwhelmed—like when I can’t find something—and she never makes me feel judged or like I’m being accusatory. Instead, she recognizes my stress and responds with patience and understanding.
She always stays calm and kind, even when I’m asking, “Where is this?” and it turns out I was the one who moved it. That level of professionalism and empathy really stands out. I’m very grateful for her help and highly recommend her.
6 maart 2026
Review zonder uitnodiging
This company is a fraud
This company is a fraud, they stole my money and I am trying to get back at least a part of it, but it does not look easy. I am also having trouble cancelling my payment method to prevent future undue charges on my credit card. I think eventually I will be force to press them with criminal charges to get out of this situations.
26 maart 2026
Review zonder uitnodiging
Antwoord van Amenify
Hi Donato,
We’re really sorry to hear about your experience - we understand how concerning this must feel.
We want to be clear that Amenify does not engage in any fraudulent practices, and situations like this are taken very seriously. It sounds like there may be a misunderstanding or an issue with billing or cancellation, and we’d like to resolve this for you as quickly as possible.
Please reach out to us directly at concierge@amenify.com with your account details, and we will review your charges, ensure your payment method is handled appropriately, and assist with your cancellation right away.
We’re here to help get this sorted for you.
Best regards,
Amenify
I received terrible services from Amenify. Don't use them!
I received terrible services from Amenify. I will never use them again. It's difficult, at best to receive a refund and their customer service is extremely poor. I'd advise you to not ever use this apartment cleaning service. The guarantee of services is a scam. The customer service reps are not easy to understand.
I submitted several pictures I thought to this review and not sure why they are not attached. I sent the same photos to Amenify five, six times upon their request. Anyway, I paid to have this company deep clean my bathroom and kitchen excluding the inside of cabinets. They did a fair job of cleaning the refrigerator. The oven was left dirty, the microwave was dirty as well as the tops of these items, the surfaces of items on the counter and the bottom oven drawer. The surfaces including the stacked washer and dryer was not wiped; soap and other scum remains on the wall of the shower as well as around the tub. The kitchen and bathroom floors were to be completed as well. I have received at least forty e-mail messages from the concierge requesting the same information. This is yet to be resolved. I have submitted a review and complaint to the BBB and requested a full refund for guaranteed services. I will NEVER use this service again so a credit of $20.00 is not to my advantage and especially because the company was paid more than this,
2 maart 2026
Review zonder uitnodiging
Antwoord van Amenify
Hi Cothron,
I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share this feedback. What you described is not the experience we want anyone to have with Amenify.
We take service quality and customer support very seriously, and it’s concerning to hear that the cleaning and the support you received did not meet expectations. Your feedback helps us identify where we fell short so we can improve.
I would genuinely like the opportunity to review what happened with your service and see how we can make this right. If you’re open to it, please reach out to us with your booking details so I can personally look into this and assist you.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
polite and professional terrible cleaning skills
Team was polite and professional, however the deep cleaning service was terrible. Surface level at best. I had to clean after the cleaners left. They only stayed for 2 out of the 4 hours I paid for. Doors and wall plates dirty, baseboards not clean, crumbs still under couch cushions. Stains on floor by couch still, corners not clean.
9 maart 2026
Review zonder uitnodiging
Antwoord van Amenify
Hi Erin,
Thank you for taking the time to share your feedback. I’m really sorry to hear that the deep cleaning service did not meet your expectations.
While I’m glad to hear the team was polite and professional, it’s clearly disappointing that the quality of the cleaning and the time spent at your home did not reflect the service you booked. What you described - especially areas like baseboards, corners, and surfaces being missed - is not the standard we aim to provide.
I would truly appreciate the opportunity to review your service details and understand what happened so we can address it properly. If you’re open to it, please reach out to us with your booking information and I will personally look into this for you.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
The representative was very polite and…
The representative was very polite and promptly handled my issue! I definitely appreciate her getting my problem solved
6 maart 2026
Review zonder uitnodiging
Amenify service is pretty good company…
Amenify service is pretty good company great idea
4 februari 2026
Review zonder uitnodiging
I've ordered from them twice the first…
I've ordered from them twice the first time took two and a half hours for my food to get delivered and they delivered it to the wrong address they gave me a $20 credit so I thought I should try one more time now it's 4 hours later and the orders has not been put in
29 januari 2026
Review zonder uitnodiging
Antwoord van Amenify
Hi Javier,
Thank you for sharing your experience, and I’m really sorry to hear about the trouble you’ve had with your orders. Waiting that long for a delivery and having it sent to the wrong address is understandably frustrating, and I completely understand why this would leave you disappointed.
It’s especially concerning to hear that your second order has also not been placed after several hours. That’s certainly not the experience we want for our customers.
I would really appreciate the chance to look into what happened with both orders and help get this properly resolved for you. If you’re open to it, please reach out to us with your order details so I can personally review the situation.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
Untrustworthy Cleaners and TERRIBLE customer service
I booked a move-out cleaning in Huntington Beach, CA, and Amenify assigned someone named “name removed”. She showed up last minute with no communication about when she would arrive. I only requested a deep clean of the kitchen and bathroom and left a large cash tip because I wouldn’t be around during the cleaning due to moving.
“Name removed” told me she had a birthday party in “location removed” that night. I wished her happy birthday to her friend and left her to clean. One hour later, she said she was done. When I decided to double-check the cleaning before losing access to my apartment, I discovered that she had done nothing. The apartment was exactly how I left it, except for a wet sponge in the sink.
I contacted her, and she didn’t respond until the next morning, claiming she would come back, but I no longer had access to the apartment. I filed a complaint with Amenify, and they initially refused a refund because the cleaner showed up. I had to re-explain everything multiple times, provide photos, and call them at least five times. After endless back-and-forth, they finally refunded me.
However, I still lost the large cash tip I gave “name removed”, and I was charged my apartment building’s obscene cleaning fee because of her negligence.
DO NOT USE AMENIFY. Their cleaners are untrustworthy, and their customer service is a nightmare. The bad reviews exist for a reason.
26 februari 2026
Review zonder uitnodiging
Antwoord van Amenify
Hi Allie,
Thank you for taking the time to share your feedback. I’m truly sorry for the experience you had with your move-out cleaning - what you described is certainly not the standard of service we aim to provide.
I also want to thank you for taking the time to speak with me earlier. I understand how frustrating and stressful that situation must have been, especially during a move. The details you shared about the cleaning not being completed and the difficulty you experienced while trying to resolve it are very concerning, and I completely understand why this left you feeling disappointed.
We genuinely want to make this right for you. Your feedback has been taken seriously and has been shared with our team so we can review what happened and ensure situations like this are addressed properly.
Allie, we truly appreciate you giving us the opportunity to speak with you, and we sincerely hope we can earn back your trust.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
Chris was great!
Chris was great! Well spoken and helpful. She saved a customer by walking me through the app and options to reschedule and modify appointments.
16 december 2025
Review zonder uitnodiging
The 1st cleaning bad, fraud is worse
The 1st cleaning went bad - broken furniture and missed areas of cleaning. When I asked for the service to be canceled, after going back and forth and disputing lies with photos I provided, they finally agreed to refund November and cancel my service. That never happened and now they are still charging me this month. I am reporting fraud with the emails to prove it to my back and BBB.
12 december 2025
Review zonder uitnodiging
Antwoord van Amenify
Hi Briana,
I’m really sorry to hear about your experience and the frustration this situation has caused. What you described is certainly not the experience we want any of our customers to have.
Concerns about service quality, billing, and cancellation are taken very seriously, and it’s concerning to hear that you feel the agreed resolution was not carried out. I would truly like the opportunity to review your account and the communication you referenced so we can understand what happened and make sure this is addressed properly.
Please reach out to us with your account or booking details so I can personally look into this and help get it resolved.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
I have not lived in the apartment who…
I have not lived in the apartment that offered service through amenity in 2+ years. I have opted out of the CONSTANT marketing emails and communication 10+ times with zero luck. If they can not manage their API services and simple marketing opt out functionalities that can cause legal trouble, I wouldn't trust them to clean your apartment.
9 december 2025
Review zonder uitnodiging
Antwoord van Amenify
Hi Rachel,
Thank you for bringing this to our attention, and I’m really sorry for the frustration caused by the continued emails. We completely understand how annoying it can be to keep receiving communications after you’ve tried to opt out.
This certainly isn’t the experience we want anyone to have. I would be happy to personally look into this and make sure your email is properly removed from our communications going forward.
Please reach out to us with the email address that is receiving these messages so I can ensure it is fully unsubscribed from our system.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
Not Worth It - Avoid
Please skip out on the benefits of this company. They are unorganized when it comes to outsourcing their help. Even the cleaner who showed up the first time was unsure of what was all required for a deep clean. I did appreciate that she had another person with her to deep clean given that I’m paying close to $200 dollars (this was promo price by the way). I was not impressed with the window of time which is supposedly 8-1 but really they showed up at 3 and stayed till 6 pm. The cleaners did a great job cleaning the first go around. But also we were there during the clean (annoying but like c’mon we had no idea when they were showing up). The second clean it was one cleaner, same woman, and I had to step in and help and some spots were missed. This company wants to credit me 55 dollars when all I ask if that I pay full price for this second cleaning and then cancel the third cleaning.
To be clear, I’m not upset with the cleaner, I think the company is poorly run. Avoid their services. You are better off googling someone locally.
1 december 2025
Review zonder uitnodiging
Antwoord van Amenify
Hi Ashley,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about the frustration you experienced, especially with the scheduling window, the inconsistency between visits, and the overall handling of your service.
While I’m glad to hear the first cleaning met expectations, I completely understand how disappointing it must have been to have a different experience during the second visit, particularly when you felt you had to step in and assist. The arrival time and lack of clarity around the service window also sound understandably frustrating.
Your feedback regarding how the service was managed is very important to us. We always aim to provide a reliable and well-coordinated experience, and it’s clear that we fell short in your case.
I would genuinely appreciate the opportunity to review your account and the concerns you raised about the second cleaning and the requested cancellation so we can make sure this is addressed properly.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
Amenify Company missed 2 scheduled…
Amenify Company missed 2 scheduled appointments for bathroom deep clean and stove/ oven cleaning. Michael from Amenify assured me that the cleaner would be there at the next scheduled appointment. Lo and behold, the company did not arrive on time but was 2 hours late again. I was out of town and had a family member waiting. After 1.5 hours my family had to leave. The leasing office let the cleaner in. I never heard anything else from the company. I return home 1 week later and it appears that the bathroom had not been touched and the stove top was wiped off, but the inside of the stove was not cleaned at all.
20 november 2025
Review zonder uitnodiging
Antwoord van Amenify
Hi Pammy,
Thank you for taking the time to share your experience. I’m really sorry to hear about the missed appointments and the delay with the cleaner’s arrival, especially after you had arranged for a family member to wait and assist with access. I can understand how frustrating that must have been.
It’s also very concerning to hear that the bathroom and oven cleaning were not completed as expected. That is certainly not the level of service we aim to provide, and I completely understand your disappointment after making multiple attempts to have the service completed.
I would truly appreciate the opportunity to review what happened with this booking and help address it properly. If you’re open to it, please reach out to us with your service details so I can personally look into this for you.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
They will do a bad job, then deny it.
Like many others, I paid for a “move out cleaning”. I left the apartment in good shape- all the “pro” had to do is basic cleaning and follow their own check list.
Unfortunately, that didn’t happen, the floors were not cleaned, the refrigerator was not cleaned at all, the cabinets not cleaned out and basically the rest was a poorly done rinse. I complained multiple times and provided required pictures as proof. The person said “it’s not that bad”- exactly what does that mean?? The pro said she did everything on their own checklist but clearly she did not. They refused even a partial refund the $191 I paid, instead offering less than half the amount payable only if I retained an active subscription and use the funds for more services.
DO NOT WASTE YOUR MONEY ON THIS RIPOFF COMPANY. I wish I’d seen this before buying any service from Amenify.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Amenify
Hi Dena,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience with the move-out cleaning and the frustration you went through while trying to resolve it. What you described is certainly not the standard of service we aim to provide.
We take concerns about service quality very seriously, especially when it comes to move-out cleanings where attention to detail is extremely important. I also understand how disappointing it must have been to feel that your concerns and the photos you provided were not properly acknowledged.
I would genuinely like the opportunity to review your case again and look into what happened with this service. If you’re open to it, please reach out to us so we can revisit the details and work toward a resolution.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
concierge@amenify.com
The right way company getting you good services and business with
The Agents have a polite way of finding solution to the customer comments and feedback over at Amenify. Finding promotional business services to offer is what their doing a good job creating.
13 november 2025
Review zonder uitnodiging
Best customer service and company…
Best customer service and company around.
13 november 2025
Review zonder uitnodiging
I spoke with Chris from Amenify he was awesome this…
I spoke with Chris from Amenify this afternoon and what a delightful phone call. This customer service representative was very professional, friendly, supportive and listened to me and helped me & gave me a tremendous amount of support. Very caring & I feel very blessed to have had this encounter with Chris today. You made my day better. Thank you & God bless.
12 november 2025
Review zonder uitnodiging
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