AM Home Delivery & Trucking Co Reviews 

Horrible service. Took 13 days for my order to finally arrive. Sat around for HOURS on two different delivery days after the truck broke down the day it was originally supposed to be delivered. An absolutely awful experience.

Significant damage to our steps and threshold while delivering a refrigerator. They denied doing the damage even though we watched and heard it happen. The employees were extremely careless, unskilled, dishonest, and disrespectful. Will avoid doing business in the future with anyone who uses this delivery service.

Extremely disappointing and unprofessional experience. There were significant communication issues, and the delivery was heavily delayed without proper notification. The delivery staff was careless with the items, and the customer service team was unresponsive when trying to resolve the issue."

Sooooo disappointed in this company. At 2pm, I saw that I had a text and email sent at 9:52am that day telling me to confirm the delivery wi Dow time before the end of the day. At 2, I tried confirming and was not able to. At 2:30pm, I called and was told the confirmation window was closed and they have no idea when they would contact me again. That’s insane! I have a full time job and I’m a full time mom. I do not spend my day staring at my phone.

This company is terrible. I ordered furniture on 6/15/26 and AM received my furniture on 6/22/26. I received a message from Natasha at extension 217 and called her back. She wanted to charge me $200 to delivery the item inside my house and another $185 to do white glove where the put the item together and take the trash away. I had already paid for this service through the company I ordered it through and when I said that she said it’s an additional fee. I to her I would call her back the next day and she started telling me she needed the payment that day that it was urgent in order to schedule the delivery. I didn’t pay it and said I’d call back. I called the company I ordered the item from and they told me not to pay anything that they would contact the company to ensure I would not be charged extra. From there they asked me to have no more communication with the company they would schedule everything. The company I ordered from contacted me tells me me to expect the delivery by Thursday the 25th. Thursday came and went and no delivery. I contacted the company I ordered from again and they contacted me again saying expect a delivery Tuesday the 30th. That day came and went and nothing. I called AM left a message with Natasha at extension 217 and never got a call back. I called the corporate AM line and spoke to a customer service rep and they said expect a call for a Tuesday delivery. No one called, I emailed the company I ordered from again and said the same thing. They responded telling me I should expect a call by EOB 7/8 which is today for a Thursday or Friday delivery date. No one called so I called the corporate AM line again today and the person I spoke to said they didn’t have a escalation processes outside of email when I said I wanted to speak to someone. He gave me the runaround, cussed at me (I did cuss to because I mean shit they’ve had my $4,000 furniture for 3 weeks) and then hung up on me. Don’t order from any company that used AM as their delivery services, I have still not received my furniture.

If I could give a zero I would. This company does not even deserve one star. They have not delivered my order after 1 month of sitting in their facility and then on the scheduled delivery day they called and cancelled my delivery. This is the worst of the worst and they need to be put out of business

Well, they did get it here undamaged at 17 days. They were going to have it here supposedly in 11 days but called to say their truck broke down. I’m not sure if that was real or not, but there was NO attempt made at contacting me, rescheduling when I could be home and making it right after that.

You can pay to have them haul off your old appliances but they’re not taking the boxes if you didn’t pay for “white glove service”. What a joke.

Their communication is worse than any co I’ve ever dealt with. You can call the number they list and it’s a call center of “screen readers” in NYC with no useful info and their supervisor won’t take your call or call you back, refused to take my call three times.

Email this trucking company and you get NO response until contacting your vendor who shipped with them. If the vendor you’re dealing with says they use “AM Trucking”, I would drive four states and pick it up myself. I’ve had many things truck shipped over the years, but never an experience like this one.

I generously gave "2 Stars" for finally getting it here!

I purchased a table from AFA Stores on May 23rd 2026. I have called AM trucking, and they have yet to deliver my item. It appears that the item has been with them for over a month, and no one has attempted to reach out. Poor service. I purchased a table from AFA Stores on May 23, 2026, and I expect timely delivery. I have reached out to AM Trucking about my order, yet it remains undelivered. The item has been with them for over a month, and despite this, I have received no communication, an immediate update, or a resolution. from them. This level of service is unacceptable.

Terrible experience!!! Do not use this company. Two men from AM delivered our appliances from Home Depot. We paid for the white glove installation of new Forno appliances (fridge, stove, above range microwave, and range. The appliances came packaged very nice. They unpacked them outside for inspection and everything looked great. The AM crew did not speak English and were very rough and careless. They damaged the fridge by running it into the kitchen island. They tried to install the microwave but clearly did not know what they were doing and drilled multiple oversized holes in the new cabinets and the microwave sits crooked because it wasn't mounted properly. They did not finish the installation of the microwave and now not sure how to patch it up or make it look decent. They did not hook up the dishwasher or the range. Just dropped them in place not installing any hardware or bothering to attempt hooking them up or even plugging them in. Complained to AM. Find out it takes AM 30 business days to process a complaint. Extremely disappointed. I am shocked that Home Depot would recommend and use this company. I spent a lot of money on cabinets, counters, and appliances at Home Depot. Now we have no functional appliances and a fridge that we probably won't see for at least another month.

Absolutely terrible customer service. Try and get your delivery company switched if you can. I ordered a Couch and table, which were delivered on 24 June when original estimated delivery date was 1 June. Couch sat in warehouse 10 min from my house (tracking data) from 9-24 June. They no showed on me on 16 June after confirming the delivery date multiple times. Didn't call to tell me anything. They then confirmed 18 June..and then switched the delivery date to 24 June without telling me. Only cause I didn't recieve a call the day prior did I find that out. Asked for a manager to call me multiple times; was assured one would... one never did. I was repeatedly told "there was nothing we can do" when I asked for a solution to a problem. Long story short, if you order something and AM Trucking is the company, ask the company you ordered from to get a new delivery company.

DO NOT USE!

Amtrucking delivered an Ilve range, the front two legs were misaligned; the right front leg was severely bent and the left front leg was not attached to the stove. I complained to the company and they ignored me. I then filed with the Better Business Bureau and the company ignored them too. It cost me about $325 to hire a technician to put the stove in working condition. DO NOT USE, they are awful.

Still waiting for delivery on an ~$8000 order of range hoods, over a month since order shipped from the seller. The order was separated and part of it remained missing from their Georgia facility for almost 3 weeks. They also intentionally attempt to hide address for any local pickup options. We are considering any and all legal remedies to recoup our money or our purchased goods.

Ordered a couch from Keeks Design on 5/24/26. We get a call last week that our delivery window would be the next day. Both of us have very busy schedules and had to reschedule to a time when we would be home. They said they could not guarantee a specific day and time but would schedule it for a few days out so WE could have more time to move around our schedules to accommodate THEM.

The truck comes today and our couch is just... Not on the truck.

No answers. No phone number to call other than their main line (which is closed today). No compensation for our time. Just "we will need to reschedule for another day." But hey at least we're not being charged a redelivery fee.

Complete incompetence.

This was the worst experience I have ever had with a delivery. Never got a return phone call, took over a week to produce a COI. Purchased a wine credenza from Wine Enthusiast and unfortunately they use AM home delivery. I specifically told them the times that my building would not be able to accept delivery. And they scheduled it on the exact day. I told him it was unable to be delivered on the phone is constantly busy and when I had an issue and called, it was never answered finally, a truck shows up with my credenza on it, but they let my phone ring once and drive Off without making the delivery. The icing on the cake is when I get a call a few minutes later and the dispatcher could not have them return because obviously the two men in the truck run the company. The dispatcher said he would call me back after 13 to 15 minutes which he did. He told me he could not find someone to make these guys come back and deliver the furniture apparently two drop drivers run the company and call all the shots, pathetic unprofessional and if you find out your package is being delivered by a.m.. Do not expect it to ever show up.

Very poor and unprofessional service from AM Home Delivery. My appliance delivery, tracking #AM1xxxxx686, was originally expected on May 22 and has been rescheduled multiple times, including May 27–June 2 and then June 8. Now there is still no confirmed delivery date. Customer service is not responding properly or providing clear updates. This delay is seriously impacting my new home closing process, including appliance hookup, gas stub work, tank placement, and inspection. I need immediate resolution and delivery without further delay.

AM Home Delivery was contracted through AJ Madison to deliver and install a dishwasher. What followed was one of the worst service experiences I have ever had.

The item arrived at their Modesto warehouse on May 8. I was promised contact within five days. I heard nothing. When I called them myself, I discovered there were logistical errors on their end that had prevented any delivery attempt. After a three-way call with AJ Madison to resolve the issues, I was promised resolution within 24-72 hours. Instead, the delivery was quietly cancelled with no notification to me whatsoever. I had to call again just to reinstate it.

We were then hit with a $600 small truck fee — sprung on us with no prior disclosure.

When the crew finally arrived, the problems continued. The installers were unable to locate or operate a standard water shutoff valve under the kitchen sink. They then refused to install the new dishwasher or remove the old one, citing what they claimed was a corroded copper line. It was not. It was a standard air intake joint — something any competent installer would immediately recognize.

I ended up installing the dishwasher myself and hauling away the old unit on my own — after paying for full delivery and installation service.

I spent weeks and countless hours on the phone and via email just to receive an appliance and ultimately do the installation work myself. AM Home Delivery failed at every single stage — communication, logistics, and basic technical competence. I would strongly warn anyone against using this company

This delivery company failed every single step of the way. Fridge was ordered six weeks out with a predetermined delivery date, yet they tried to deliver every single week in between and I had to call each time and tell them the correct date. When the correct date arrived, I was told that delivery dates are subject to change and that they would not be able to deliver my fridge on the day that we were moving in, even though I was told several times that I would be able to receive it on the day it was scheduled. Despite a dozen calls, I continued to get different answers, never get resolution, and ended up having to spend $400 out-of-pocket just to have a temporary fridge when we moved into our new home. I reached out to a supervisor and requested some sort of restitution or credit back for the fridge that we had to purchase, but was denied within 24 hours. They did absolutely nothing rectify the situation at any step of the process. This company is absolutely horribly run, embarrassingly so. If you are ordering furniture or appliances from someone who uses them as the delivery company, I would strongly reconsider.

re Wine Enthusiast Refrigerator Sales Order no. 0170111.

I’ve had many issues with your service AM Home delivery yet no one responds. I am a single parent who works away from home. The service only schedules deliveries at times when I am not home to accept the refrigerator. If they refuse to accommodate my schedule I will need to return it. 

The delivery company is not responsive and I will not let them drop ship.

I have given dates and times when I can be home to accept delivery yet they repeatedly attempt to schedule delivery at times when I have already said I’m not available. 

I’ve now had asked Wine Enthusiast to Please help or provide refund and cancel

AM Home Delivery has had my package for weeks and has not reached out to schedule a delivery date. After contacting them for a delivery date I was told my package would be delivered on May 27th (Wednesday, a day that I am at home). I contacted them again after sitting around all day waiting for the package that never arrived and was told that that date was tentative and now is was due to be shipped to me a week later June 2nd (a Tuesday and a day that I am NOT home). A delivery inspection is required upon receiving the package. Tentative date? No one mentioned any “tentative” delivery date and no one reached out to me to tell me that I was wasting my day by sitting around for a package that would never arrive. I called to complain and was angry. I was told that I would be contacted with a new delivery date and have not heard anything in the last week. At this point it seems as though AM Home Delivery has stolen my package.

ZERO stars if possible. My $2000 item has been sitting at the Delivery terminal in Burnsville MN for 1.5 weeks while they are "working on a route" or so they say. They have no Idea what they are even doing. I was more than fair by waiting a week for them to figure it out, but now I'm losing my patience. Every time I call I get someone different who gives me completely different information on expected delivery date. I ordered this item almost a month ago and this has been the slowest, most unprofessional, and unorganized LTL Carrier I have EVER encountered, and I receive in LTL shipments at my work DAILY. If I were to ever choose a carrier, I would NEVER choose this one. I'm to the point were I'm getting ready to report them for holding my shipment hostage and calling the attorney general to file a complaint and report them to the shipper and file dispute charges or request my item to be reshipped with another carrier. This is absolutely the worst company I have ever encountered, I have no clue how they are even in business still. Every testimony on their site is fraudulent and manufactured.