AM Home Delivery & Trucking Co Reviews 

AM Trucking never delivered our couch. We kept being told it would tentatively be delivered the following week, only to have the next week come and go with zero contact from the trucking company. All contact we had was customer-prompted. Finally, after nearly a 3-week delay and constant lying from the company, we canceled our order because we never ended up receiving the couch. I don't know how a company managed so poorly can stay in business.

Fabulous company. I had my Miele Professional Dryer delivered and installed in my Condominium in Sarasota Florida The Delivery Men, David and Mike were fabulous and very professional and knowledgeable. I recommend AM Trucking highly.

I have tried to schedule delivery for 7 weeks. AM only delivers 1x per month to my area and despite my instructions to deliver a kitchen load of appliances on a weekday before 4pm when workers would be on site, I was assigned the nighttime before Thanksgiving, when no one would be on site and in the dark to a construction site.

Next date was last minute either a Friday evening or Saturday -tbd by them, at their whim, last minute- and the time changed by the hour. I cancelled Christmas party plans to drive 4 hours north to meet them on site since no workers would be available on a Saturday, all day, awaiting a full day delivery window. I have placed in excess of 10 calls and have not had followup other than to tell me the time I needed to be available a few hours before on a date of their choosing. UNACCEPTABLE. NEVER EVER AGAIN! I will choose my appliance company in the future by the delivery company they use. NOT AM.

Have a tv getting delivered, was given 4 minutes notice that they would be arriving to my house and I was on a work call. By the time I called back they were rude and told me they couldn’t wait for me to deliver. I told them to drop it off at the front door because I have cameras and will be home soon. They refused to deliver without being able to bring inside my house, open the package and power up the tv to which I refused because quite honestly they don’t need to be opening my package. I repeatedly told them it was my property so I have the right to refuse them digging through the packaging. My package hasn’t been delivered and have been able to contact them regarding a redelivery. I ordered the same tv and had it delivered by FedEx 6 months prior for another room in my house, was left outside no questions asked. These guys are clowns.

Not that these guys need another 1 star review, but....

First, they notified me that I needed to pay a $450 'small truck fee' to deliver my new couch (which had free delivery), because supposedly they couldn't get a big truck up our hill. They would not listen when I told them full-size trucks came up here all the time. So we decided to have it delivered to a friend who lived down the hill and drive it up ourselves.

I got a confirmation email from AM delivery saying the couch would be here between 10 and 2 on Thursday, so I reserved a uHaul, blocked off my Thursday, and went about my business. Then I got a surprise call on Monday morning -- I was in the middle of a tournament an hour from my home -- saying the couch was being delivered RIGHT THEN. And if I wasn't ready they'd need to charge me a redelivery fee. WTF?! So I spent the ENTIRE rest of my day dealing with it, having to cancel afternoon clients, get a last-minute truck rental etc.

These guys stink.

Did not have enough men to remove my old ref even after confirming 4 times that they would. Riuned thanksgiving because had old fridge in the middle of kitchen. Lied about rescheudling pick up before holidays. Then gives me zero warning of picking up old ref. ridiculous incompetent company

horrible experience . horrible communication, made me take two days off of work. just a nightmare of a company - would not trust them to transport my trash

AM Home Delivery are a truly appalling delivery service. They will provide you with a four hour delivery window, only to call you 20 minutes after your delivery slot has passed, to inform you that they will not be arriving. They will then reschedule for 4-5 days later ! How very convenient !
Their rather amusingly named customer service department provide a scripted apology which, even though you are speaking to a human being, sounds like AI. This company is a total disgrace.

Call center is ok ( helpful, but no control over delivery company)
This company is the most unorganized and un accommodating business I have ever dealt with. Had 2 delivery times last week. Said we didn’t confirm. Fine maybe mistake. Today had a 8-12pm window. Confirmed
2 hrs later changed to 9-1pm. Confirmed
20 minutes later changed to 930-1pm
If you don’t verify each time they will cancel ( threaten to charge you $110 cancellation fee)
Probably shouldn’t write this yet
See if they show up tomorrow

I had 2 recliners delivered today 11/15/2024. My delivery men David and Nathaniel came on time, ensembled the 2 chairs brought them in with care. They made sure I was happy with everything. They went above and beyond for me. Such nice young men. Thank you again.

I rate this company a NEGATIVE 5! I advise that you do not use this company. They were supposed to deliver a bathtub on a Monday. They didnt come because I didnt respond to their emial to confirm in time. I didnt see it.They rescheduled for the following monday which I made sure to call and confirm this time and took the day off from work. On Sunday I got a text that they were moving it to Tuesday! I took Tuesday off. On Monday night in the middle of the night they show up and get me out of bed and drop the tub on my front lawn and try to rush me to sign for it. First I am not prepared to recieve it and Second the box is pretty beat up and one corner is crushed. Its pitch black and I cant inspect the tub for damage, scratches etc. They immediately rip the box open to show me inside (of a dark box) throwing packing material all over my yard and preasure me to sign for it. I asked him to call his dispatch and he just pretended and said "no answer". I asked him to try again and he pretended again and I caught him lying - his phone wasnt even turned on. They said they would leave it right here then (on my front lawn) and preasured me to sign again. I refused asked them to wait and went inside to get the phone number for their dispatch. As I went into the house, they picked up the tub, litteraly threw it in the truck and took off leaving packing material all over my yard. I STRONGLY suggest you DO NOT USE THIS COMPANY!

I have no problem with your delivery men themselves. I understand you are subtracted by other companies. HOWEVER, I was not happy and quite frankly felt uncomfortable around your drivers. I PAID for a white glove delivery, this was not delivered. Your drivers looked like they were straight out of jail. They were threatening. They showed up at the wrong time and a different day than advised. The initial delivery was supposed to be on a Friday morning, they showed up at 10 pm on the preceding Thursday night. They looked and acted and were probably, understandingly exhausted. I did not feel safe around them. Actually, their presence prompted me to obtain a camera and 911-operated security system. They were still kind, respectful, but they did NOT fulfill the promise of your contracting company to fill a "white glove" delivery, which I had paid for. They truly looked wiped, exhausted, drained, and clearly just wished to drop off the delivery without providing the paid for delivery service. I do not in the least and in any way blame them! They seemed like honest, hard-working staff, but they also did not fulfill the promise of your contracting company of a white glove delivery. Despite paying for a white glove delivery service, they did not fulfill that. They dropped the package on my porch without opening the package and setting it up as advised and as I paid for. I was so turned off by the whole experience, I called the originating company and returned the package, and they fulfilled that. To be honest, I would not want to do business with AM again. I was scared by your people (very typical of delivery/trucking/moving company staff: I felt they were ex-cons, ex-prisoners, which I suspect is true of these delivery men, no offense against them, but, again, I felt threatened and not safe having them in my house). As I said, as a result of this experience with your company, I obtained a multiple camera 911-connected system to protect my property, my life, and myself. Again, no offense against your staff, I do NOT blame them in any way, but I do absolutely blame and hold the executive staff of AM and feel that AM is an unsafe, unworthy corporation, and I would not wish to and hope I never have to deal with your company ever again. You do not represent American values, and as far as I am concerned, I am sure you wish to stay in business, but if you do so, you need to overhaul your staffing and executive processes. I am not a fan. I will not hire you again. I do not believe it is safe, professional or warranted for your staff to enter anyone’s home, and I have, and I have already told my family, friends, and professional colleagues, and to my surprise, several of them confided in me that they also experienced similar feelings of unsafety and malaise as I have. I do believe your company endangers ordinary Americans. I feel unsafe around you.

This company was supposed to deliver a furniture item to us. They said they came but could not drop it off because the number on the account was disconnected (even though I received texts from them earlier that day and number works fine). Then they checked in the system and the person never took pictures of being there so it was just a lie. And then they pushed the delivery off another couple of weeks promising me that it would be there each day and saying it was escalated to a supervisor but never receiving a call.

Just a call service in the Philippines that has no information of whats actually happening with the boots on the ground here. Probably had to call 18X, still haven't received item and it ruined our scheduled photoshoot multiple times as it was the only pending item.

The item arrived two weeks late and they refused to provide any customer service or details on the delivery, even though it was bought for specific occasion, I would recommend staying as far away from this company as possible

Unfortunately terrible- cancelled our delivery for no reason then their customer service representative Asha was so rude and refused to reschedule

I had ordered furniture from Classy Home with white glove delivery. Mike, Nathaniel & Edgardo came to the house & did an Awesome job. They placed my items where I needed them. Mike was very Professional and made sure they were the right distance from wall and operated Properly. (I use a walker, so I really appreciated their thoughtfulness and kindness) I Loved talking to Nathaniel, He is a Very Professional and Smart God Loving young man. His Grandma definitely raised him right! Not to leave Edgardo out, but he was helping unload truck, which he did without damaging any of my items. You have a Great Team there! AM Home Delivery & Trucking Co

I had bedroom furniture delivered in August that I purchased from Classy Home online. The driver argued that I didn't have the "White Glove" service which I paid $540.00. He did eventually bring the furniture into my bedroom. He didn't switch the door handles from the inside to the outside of the drawer and said he couldn't put my mirror up. There was a missing part so they were not able to put my bed together. It is still sitting on the side of my room weeks later. When they left I noticed a 3 X 2" gash in my wall that is at least 3/4"s deep and another smaller one in my bedroom. I have sent multiple emails to their claim department, I've called 3 times, and sent texts and NOONE has called me back to get this issue taken care of. Absolute worst delivery experience I've had.

DO NOT USE AM HOME DELIVERY
'White glove' service is ZERO SERVICE
Ordered Refrigerator August 8, it is now September 3

There is ZERO communication.

Absolutely the worst delivery experience I have ever had and the product is not even safely here yet.

If it doen't arrive safely, after a month..... you can see how that will go by reading a few reviews.

Dealling with AM home delivery is an awful experience, the white golve service is literally a scam and ZERO service

Javier & Angel did a nice job of getting our products into our garage as requested. thanks

Company broke my fridge and incurred $500 worth of damages to my household. I have submitted the claims, it has been over 30 business days, and I have not heard anything from the company.