AOC International Reviews 156

AOC MONITORS
32” HDMI monitor - Q3279VWF.
From day one it dropped out about once a week, but only for a split second here & there.
I could manage with that – at the beginning.
As time went on it got worse and worse – then sometimes it didn’t do it for a couple of weeks or so. One week drove me mad though, when it spent more time off, than on. It doesn’t ‘die’, as all the lights stay on, except the screen.
In the end I thought I’d contact AOC about it, but because it was just out of their illegal 12 warranty, they wouldn’t have anything to do with it – citing that warranty. I explained that in a Court of Law, a 12m warranty means pretty well nothing, as certain items are deemed to last a certain length of time: eg, a £2000 cooker might have a 12m warranty, but in Law, a decent cooker should have a life of about five years or so.
However, because I’m a disabled pensioner, I can’t afford to take them to Court.

When I went on a forum, I wasn’t surprised to see that hundreds of people have similar experiences with AOC

All I’m saying is that AOC products have limited (very) life and the customer support is obscenely evil.

We will never buy AOC items again, and pretty much tell everyone we meet to do likewise.

Aoc is a radical mess. she is a anti american

I do not recommend monitors by AOC at all. While the clarity and colors are crisp and clean, their lifespan and stability are a different story. The first AOC monitor I got was a glitchy broken mess straight out of the box and the 2nd AOC monitor I got as a replacement (same model) only lasted for about 2 and a half - 3 years. Monitors should last on average 10 years or longer.
I suggest getting a monitor from a more reputable brand instead.

There is a whole lot of negative reviews on here, which caught me by surprise. I bought an AOC Q27G2U like 3 years ago. After 2 years of using the monitor, which is amazing quality and especially for the price in my opinion, a line of dead pixels had formed on the bottom right of my screen. Sent an email directly to AOC and told them I had tried different cables, different PC's but the line would not dissapear. They responded to me the same day, telling me that the monitor seemed to be defect and that they would send me a new one. Within a week the new one arrived, in exchange for the broken monitor. All free of postage costs as well. I've only had great experiences with the company as well as their products. I will continue to buy from them, despite the bad reviews on here.

Har oplevet en virkelig elendig kundeservice i forbindelse med reklamation af en skærm inden for garantiperioden. AOC ville ikke engang kigge på skærmen, som jeg i stedet måtte ombytte ved forhandleren. Køber ikke AOC produkter igen.

The amount of negative reviews is absolutely stunning.
My AOC monitor (worth 500 Euro's) didn't work anymore after two years. Gladly I could send the monitor for free to AOC's repair center in the Netherlands. Apperantly the monitor was received physicially broken with the screen completely cracked. I got the message this was my fault and that they could not help me further. And that was it.
The servicedesk of AOC, named TPV-Tech could also not give me a telephone number of the headquarters in Amsterdam. The telephone number I found on the company profile of Google is out of service. The telephone number of TPV-Tech is out of service. TP Vision, working together with AOC is in the same building as AOC, and you can already guess: telephone is out of service.
It seems that AOC International BV has done it's upmost best to make sure no customer can connect to anybody. They also don't have a formal customer complaint procedure. The Dutch authority for Consumer markets (ACM) and the national organisation for consumers (Consumentenbond) have been informed already.

Never AOC again!

I am reviewing the support I got from AOC. Utterly useless. I got at least 3-4 emails saying they will look into my case in 48hrs. Each email of course prolonged the response time. I had to send the purchase proof and screenshots of the problem twice after waiting 9 days for someone to actually respond to me and still didn't get the problem solved. Monitor swiftly returned. Stay away from this company - go for proper brands like Dell or BenQ. Best thing is I now got an email to send them a feedback - well the email was from a "no reply" catchall without a link to provide feedback. What a shambles.

Absolutely a useless company and from my experience producing sub standard monitors.
My monitor has horizontal lines covering one sixth of the screen. I am trying to get repair with AOC 3 year warranty, as this is a hardware defect. They told me to go back to Amazon supplier, and now Amazon supplier is telling me to deal with AOC direct.

AOC monitor failed after 4 weeks of use. Contacted their support number but it does not connect. Filled out the online form and kept getting emails from them requesting that I update the ticket but this was from a 'no-reply' email and there is no where to update my ticket. Terrible customer service and products. Avoid.

Bought a q32e2wg5b which, after three months, developed an issue where horizontal pixels took several minutes to update. AOC blamed me for "Leaving the monitor on for too long" and that it had caused "screen burn" which was my fault.

After several emails patronising me with utterly incorrect assertions, AOC finally said that they'd collect the monitor, but couldn't pledge to fix or even RETURN it to me. After telling them to kick rocks, I opened up the screen and found parts of what appeared to be a dead insect jammed in the inside where it couldn't have gotten in post-manufacture. a short clean of the internal connectors with alcohol resolved the issue.

AOC can and DO sell monitors that would fail QA checks with other manufacturers, and in my case are happy to blame you for it.

Oh, and even better, the type of screen burn they blamed me for causing, does NOT affect this panel type. (IPS).

produit AOC cu 34g2x, payé presque 500€, acheté le 30 novembre 2021 panne au déballage (bandes noires sur la moitié droite de l'écran) AOC ne veut pas le prendre en charge car vendu par amazon, et amazon ne veut pas l'échanger car soit disant en rupture (alors que l'on en trouve en dispo vendu par amazon) comme le prix a augmenté peut être ne souhaitent ils pas perdre de l'argent. Conseil: fuyez amazon et aoc !!

I bought a CU34P2A monitor because I needed a monitor that I could connect to my computer with a USB cable, but the so called USB hub is completely useless. Apparently you can only connect with HDMI or DP, not a USB cable. Why would anyone put a USB hub on a monitor if it can't be used for connecting a computer to that monitor? Please be more clear in your product information, especially about essentials like input options, please.

I have a usb c monitor an it was working fine until a windows update. The customer support for AOC is terrible. First they take weeks to reply and the last reply was absurd, they told me to plug the monitor to another machine! It took over 4 weeks to get this reply! save yourself the hassle to deal with this company. Never buy AOC products again.

Min AOC Skærm
skulle på værksted..

Min aoc skærm har fået en pixel fejl i midten af skærmen, skærmen bliver sendt til reparation der skulle maks gå 10 dage fint nok...

der går 3 uger og jeg har ikke fået noget svar..
de siger til mig at der vil gå yderlige en uge..
så kommer jeg derned og spørger efter den igen ..
så grundet kommunikations fejl har min skærm stået på et lager i 4 uger..
Elgigantens medarbejder fortæller mig efterfølgende at det er mig der har ødelagt produktet.. så reklamationen dækker ikke.

Skærmen står i et kontor miljø.

En bærbar computer som bliver klappet sammen og smidt ned i en taske hverdag, kan jeg godt forstå at en pixel fejl ville opstå.

Nu skal jeg så selv ringe til AOC fordi Elgiganten ikke kan gøre mere. Jeg finder selv ud..

Kan ikke kalde det dårlig service
der er jo ingen.

I bought AOC Q3279VWF display and after a few month noticed dark vertical line and they grew in size after 2 years of use. Send it to service center and waited for month till they told me that they didn't find any problem and they won't return me money or give a new one. Ridiculous. And now looking at reviews I see that this problem with dark vertical lines occurs way too often with AOC displays. Trash

I called the toll free customer service number, seems to only have 1 single person working who didn't know a thing so when the driver wouldn't install he clocked out and all future attempts to get someone on the line failed. Certainly not a well thought out product either as it relies solely on operating thru usb-c with drivers

Supposed to get a call or Email in respect of a damaged AOC monitor, no place to input the support number given, really poor, cheap and unreliable Monitors, matched by the Customer Service, dissapointed.

I sent a notification that the monitor started to have horizontal lines after 8 months, I waited 2 days for the answer, I sent it, pictures of the monitor and invoices. I waited 4-5 days for no reply. I was able to find a telephone number for the service in the UK. The conversation lasted 5 minutes, everything was decided on the replacement. Within an hour I got a call asking when I was home to pick up a new monitor and return my broken monitor. Today, as agreed, I got a new monitor.

Shocking customer service and they leave you waiting until you remind them I've now been waiting for an email for a month now regrading a new power supply that I'm willing to pay for and still not getting anywhere if you see this before buying anything take in to consideration that if anything goes wrong with product your going to have difficulty to get it replaced no happy paid over 500£ for my monitors and don't even get the service for it shame on you aoc

Here in the USA, AOC promises their monitors to have 0 dead pixels as per their "respawn warranty". Amazing warranty policy on paper but they don't actually enforce it. My AOC 24G2 had dead pixels and after sending them a bunch of information they requested, they never got back to me. I sent follow up emails, and nothing.

Don't buy their products, especially if you buy them with their "leading class" dead pixel policy in mind.