My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to... Toon meer
Bedrijf heeft geantwoord
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Great price for the quality. Other cages were three to four times more costly. Installation was simple. The roof was tricky and I needed a second helper to fasten the last bit together. Nice thing is,... Toon meer
Bedrijf heeft geantwoord
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
I’m happy overall with my purchase, though the lounge chairs have a 160lb weight limit, which won’t hold an average sized adult. Good thing I’m a small woman! Probably should have read the descripti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Aosom specializes in Outdoor Living, Home Decor, Sporting Goods, Health & Beauty and more. Aosom has quality products at awesome prices and free shipping.
Contactgegevens
27150 SW Kinsman Road, 97070, Wilsonville, Verenigde Staten
- 877-644-9366
- customerservice@aosom.com
- www.aosom.com
4,3
Uitstekend
2K reviews
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Great glider and shopping experience
Website easy to navigate, price was lower than other sites and shipping was free and timely. The glider I purchased is sturdy and comfortable and was very easy to assemble.
29 juli 2026
dishonest, deceptive, and thieves- RUN AWAY FAST!
dishonest, deceptive advertising about flimsy product- they call it 'heavy duty', but it's not. they also rip you off, making you pay to insure inbound shipping and try to rip you off with return shipping, after you discover the product won't work for you because they lied to you about it. customer service is arrogant and snarky. they are terrible and thieves. RUN AWAY FAST- i would give ZERO stars, if possible.
26 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Assembly was challenging, and return process was disappointing
This playground set required two people to assemble, which wasn't clear at the time of purchase. Also all measurements are in millimeters, which added extra difficulty. I attempted to build it on my own but wasn't able to complete the assembly without a second person to help.
As a result, I decided to return the set. When I contacted customer service, I was told I would not receive a full refund, as the return was classified as "buyer's remorse." I felt this didn't accurately reflect the situation.
For anyone considering this set, it's worth planning for two-person assembly and being comfortable working with millimeter measurements. It may also be helpful to confirm the return policy in advance in case assembly issues arise.
27 juli 2026
Antwoord van Aosom USA
We appreciate you taking the time to share your detailed feedback regarding the playground set. We sincerely regret that the assembly process and the subsequent return experience did not meet your expectations. We understand how frustrating it must have been to encounter unexpected difficulties with the two-person assembly requirement and the millimeter measurements, especially when attempting to build it alone. We are committed to improving our customer experience, and your comments will help us make necessary adjustments.
True to what they advertise
My item arrived promptly. Unfortunately, the product was not the correct fit. The chat feature actually works. I had to do a return and initiated it late in the day and someone(??) was available to instruct and help me through the process. Not a lot of extra talk; the process was quick. Aosom offers a few ways of contact which I appreciated. I will shop them again when I am in need of outdoor items. Unlike some companies, they stand behind what they advertise.
21 juli 2026
Antwoord van Aosom USA
We appreciate you taking the time to share your experience with us. We're glad to hear that our chat feature was helpful and that our team was able to assist you efficiently with your return, even late in the day. We understand that receiving an item that isn't the correct fit can be frustrating, and we are pleased that our support process met your expectations. We look forward to assisting you with your outdoor item needs in the future.
No stars
No stars. This company lies about what their small animal cages are for and then won't give a full refund. They lie when it comes to giving a refund. They blame the customer for the reason for the return and charge the customer for shipping their product back to them. Lies lies lies. I will NEVER buy anything from these crooks. More lies. Can't even tell the truth at all.
23 juli 2026
Review zonder uitnodiging
Antwoord van Aosom USA
Thank you for your feedback, Edgar. We understand the importance of sharing your experience, but we'd like to clarify a few points for anyone reading your review.
Your refund was processed in full. Because your purchase was made through Amazon, we issued the refund directly to Amazon, who then returned the funds to your original payment method. You later informed Amazon that your original payment method had been canceled and requested the refund in the form of an Amazon gift card. Unfortunately, once we have successfully processed a refund, we no longer have any control over how Amazon disburses those funds.
We'd also like to clarify that we do not charge return shipping for warranty-related claims involving damaged, defective, or incomplete items, and we provide free shipping on all of our products. In this case, the return was requested because the cage was too small for your pet, which is considered a buyer's remorse return rather than a warranty claim. We make every effort to provide accurate dimensions and product details in our listings so customers can make informed purchasing decisions before ordering.
While we're sorry the product wasn't the right fit for your pet, we did our best to assist throughout the process despite the unkind language directed toward our customer service team. We wish you all the best and hope you're able to find a pet cage that better meets your needs.
We love the products we order and they…
We love the products we order and they are always shipped quickly.
20 juli 2026
Antwoord van Aosom USA
We're so happy to hear that you love our products and that they always arrive quickly! Thank you for your positive feedback.
Antwoord van Aosom USA
We're happy to hear that you found our product and service to be satisfactory. We appreciate your feedback.
Not only was the price great
Not only was the price great, the quality is excellent and the shipping was really fast!
4 juli 2026
Antwoord van Aosom USA
We're so happy to hear that you found our pricing great, the quality excellent, and the shipping really fast! Thank you for your wonderful feedback.
It has been absolutely terrible dealing…
It has been absolutely terrible dealing with this company. I am absolutely disgusted that I have to spend so much money to return an item. I couldn’t even take out of the box because it would not work on the stairs as I had participated per of the advertisement. That to me is not a full refund!
20 juli 2026
Antwoord van Aosom USA
Hello Lori. Thank you for providing your feedback. We do our best to provide all product dimensions within the listing so that our customers will have all the details they need prior to placing an order. We also provide free shipping to our customers on all orders. When there are no warranty issues with the product, it is the customers responsibility to cover the return costs. That was the case with this order. Customers can use any carrier of their choice and we also provide discounting label options. After looking into this order, it looks like we were able to workout a return solutions that fits your needs. Thank you for your understanding.
Our order came very quickly
Our order came very quickly. That is so unusual now days. My husband is using the product faithfully. I hope to have photos for you in the near future.
17 juli 2026
Antwoord van Aosom USA
We're so happy to hear your order arrived quickly and that your husband is faithfully using the product! We look forward to seeing those photos.
Great price for the quality
Great price for the quality. Other cages were three to four times more costly. Installation was simple. The roof was tricky and I needed a second helper to fasten the last bit together. Nice thing is, this cage is customizable which is perfectly suited to my needs. This will serve as an outdoor living space for my canary. There is plenty of space to add a water feature for him to bathe in. I had to modify parts of the cage to add food dishes and I added more perching bars. This does not have a bottom (the seller does not exactly make that perfectly clear). This is what I needed, though. My canary and I are very pleased with this enclosure so far.
24 juli 2026
Antwoord van Aosom USA
We are so pleased to hear that our product offers such great value and that the installation was mostly straightforward for you. It's wonderful to know that the customizable features of the enclosure are perfectly suited to your canary's needs, and that you were able to create such a lovely outdoor living space for him, complete with modifications for food and perching. We appreciate you highlighting the bottomless design, and we are glad it worked out well for your specific requirements. We are truly happy that both you and your canary are enjoying the enclosure!
Delivery of product very fast
16 juli 2026
Antwoord van Aosom USA
We're so happy to hear that your product was delivered quickly! Thank you for taking the time to share your positive feedback with us.
Antwoord van Aosom USA
We are pleased to hear that you found our pricing to be satisfactory. We always aim to offer good value to our customers.
Great product covering my blueberry…
Great product covering my blueberry bushes. Fast delivery. No complaints whatsoever.
17 juli 2026
Antwoord van Aosom USA
We're so glad to hear that our product is working perfectly for your blueberry bushes and that you received it quickly. Thank you for sharing your positive experience!
Planters arrived pretty quick
Planters arrived pretty quick. A little damage to the outside packaging. In related to the box dents, there are scuffs on the panels. A few of the screws are not fully set and spin if I try to push them any further. Overall nice. Price point makes it easier to look past the details
24 juli 2026
Antwoord van Aosom USA
We appreciate your feedback regarding the planters. We're glad they arrived quickly, and we sincerely regret the scuffs and screw issues you encountered. We are always working to improve our packaging and product quality.
Cheaper and faster than Amazon.
I had already bought exactly the same product from Amazon. The one I bought from Aosom was twenty dollars cheaper, and arrived more quickly!
24 juli 2026
Antwoord van Aosom USA
We are so happy to hear that you had such a positive experience with us and that our product arrived quickly and at a great price! We appreciate your kind words.
Antwoord van Aosom USA
Thank you for your review! We're pleased to hear you were happy with our fast response. Providing prompt and helpful service is important to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again!
Antwoord van Aosom USA
We're so glad you found our product to be great and easy to assemble. We appreciate your positive feedback!
I thought your web site was well laid…
I thought your web site was well laid out. The shipping was fast. The product was affordable and well made.
Instructions could have been better.
23 juli 2026
Antwoord van Aosom USA
We're so glad you found our website well-organized and appreciated the fast shipping and product quality. We truly value your feedback regarding the instructions and will certainly consider it for future improvements.
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