Apollo Motorhome Holidays Reviews 

pick up and drop off were smooth and quick
did not appreciate a bit of hard sell to add insurance premium
vehicle familiarization should have included under the bonnet indication on where to add blue.

Broken down at 830pm, its now 12 hrs later and stuck on the side of the road and still nothing. Mechanic said this vehicle is way past its due by date and shouldn't be on the road as the screws have been stripped. So much for road side assistant when they cannot do anything. DO NOT HIRE FROM THESE MOB.

The staff at the counter was good in explained the terms and conditions rental.

The Campervan that we have, has a bit of problem. The sink is slightly choke and also the bathroom, water didn't go down the drainage, but went to the passenger seat.

Challenging to accommodate 6 adults in 1 motorhome. Not a lot of storage room for oversea passengers with suitcases. Didn’t use the washroom and shower, the space was storage. Quite difficult to convert the seating to bed with limited instruction. Very expensive to hire excluding those extra packages they were trying to sell you.

Had a brilliant time. The motor home was well equipped, clean and in great condition. Pick up and drop off process was seamless and faster than expected. Staff were super helpful and friendly. A perfect holiday experience. Not a typical rental car experience.

This was our third time renting a motorhome with Apollo Motorhome Holidays. For our first two trips, we had Apollo motorhomes, while on this third trip we were provided with a different brand. However, the overall experience was still excellent.
The motorhome was clean, comfortable, well equipped and suitable for our journey around New Zealand. The staff were friendly, helpful and professional, and the whole process from pick-up to return was smooth and hassle-free.
We have always had a good experience with Apollo, and this third trip was no exception. We really enjoyed our journey and would definitely choose Apollo again for our future motorhome holidays. Highly recommended! ⭐⭐⭐⭐⭐

We had a wonderful and amazing holiday with an Apollo campervan hired from the THL Christchurch Airport branch.

From the very beginning, everything went so smoothly. The airport pickup was convenient, and the check-in staff were always smiling, welcoming, and friendly. The whole process of getting us onboard was easy and efficient, which gave us a great start to our wonderful South Island New Zealand adventure.

We had an amazing experience throughout our trip. The campervan was comfortable, convenient, and made travelling around the South Island so enjoyable.

Returning the vehicle was just as easy and convenient. A special thank you to Iva, who helped us through the return process in such a professional, friendly, and welcoming manner.

A big thank you to all the staff at the THL Christchurch Airport branch, including the team who dropped us back at the airport. Your excellent service helped make our holiday a truly memorable experience.

We would happily recommend Apollo Campervans and the THL Christchurch Airport team to anyone planning a New Zealand campervan adventure!

Very friendly, understanding & accommodating staff

We were left at the pick up point for almost one hour after we rang them . But once picked up couldn’t fault the driver or the staff very helpful and friendly.

Checking in and returning the vehicle couldn't have been easier. The staff were friendly and helpful. Couldn't have been a better experience.

I just wanted to send a shout out to your team member Lexi in the Perth Office, she was absolutely amazing and so helpful. Her energy was contagious and her customer service was next level. The van I hired was in amazing condition and I had a great holiday. I even got a chance thank Lexi at drop off for all her assistance and I'm glad to have this opportunity to share this recognition. Regards, Shannon.

Was given a 6 berth and told it was a 4 berth repeatedly. We have had this before and struggled with the larger product. It was the same this time, had to drive slowly to not chew thru petrol so fast and it was much less pleasant to drive. I told the bloke so many times, I don’t want a 6 birth and he kept saying it isn’t but he lied to me as I researched the definition after I left. We used to love these camper holidays but this trip has made us unsure we ever want to do it again. When I book a certain vehicle, that’s what I should have got. Super nice customer service but lies coming out his mouth.

Easy, quick handover
We are caravanners, so the run down of the Motorhome was easy.
Only disappointment for us was we were expecting a pull out outdoor BBQ on the Euro Quest (which shows in the video) and our MH did not have one.

The van was dirty. Electrical were not working. They tried to blame us initially until they realised there was a genuine fault. Customer service was terrible. This is the first time we have used them. We have hired vans many times through other providers. We have never had a complaint before this. We won’t be back.

Melbourne staff were great, showed us through some options before we booked. Emails were answered very quickly in evenings when we had a few questions before confirming our booking. Drop off was quick and easy.

The camper van we hired was dirty (faeces left in toilet canister, sink blocked, broken glass under bed cushions, general dust and dirt) with the on-board electrical system not charging such that we had no refrigeration. Whilst we identified the electrical problem day one (unfortunately after stocking up with perishables), it was not until day 4 that Apollo finally acknowledged the problem, initially blaming us for not plugging into mains power on the first night even though there was clear evidence to show there was a problem with the vehicle charging system. We had to travel more than 250km out of our way to get repairs such that we ran out of time to explore one of the main areas of Queensland we were interested in. Apollo has only offered a small portion of the compensation we were seeking for spoiled food, additional fuel and lost travel time, claiming that a refund on the vehicle hire itself is not applicable as it was still able to be driven. Who wants to spend their holiday time travelling hundreds of kilometres away from where you want to go to spend hours standing around in an electrical workshop awaiting repairs to someone else’s vehicle because that vehicle wasn’t properly checked before release??? We’ve hired similar campers both in Australia and overseas many times and never had any major issues before. This was our first time with the thl group and unfortunately probably our last.

We had a wonderful 3 week adventure in WA Australia. The pickup took a little longer then expected and a bit rushed in the end as it was busy. The Apollo Euro Tourer van is 7 meters long, so with the two of us we could keep the bed made up and use the table and swivel the two chairs 180 degree to eat and chill, it drove very well with good allround vision. Happy we upgraded to the drop and go package, which saved us lots of time on the return before catching our flight. Staff were super friendly and helpful. Can't wait to get back as there is so much more to see in Western Australia.

Easy, efficient.

Was very disappointed with what we got. We were let down by their delays of attending Repair Repairs and the car was not inspected before handing to us as there are a few issues that should’ve been sorted. The car just filled to pieces on our drive to Western Australia.

Staff were very friendly and helpful, pick up and drop off was quick and easy. The Mercedes van was comfortable and a pleasure to drive.
Sadly thought the camper had not been properly checked before pickup and a number of items were missing, including the gas which ran out after cooking two small meals, at night in a rather backwater place. This was considerably inconvenient as was the missing hose connection for topping up with water.