Apollo Motorhome Holidays Reviews 

Was very disappointed with what we got. We were let down by their delays of attending Repair Repairs and the car was not inspected before handing to us as there are a few issues that should’ve been sorted. The car just filled to pieces on our drive to Western Australia.

Staff were very friendly and helpful, pick up and drop off was quick and easy. The Mercedes van was comfortable and a pleasure to drive.
Sadly thought the camper had not been properly checked before pickup and a number of items were missing, including the gas which ran out after cooking two small meals, at night in a rather backwater place. This was considerably inconvenient as was the missing hose connection for topping up with water.

Apollo Motorhome. The staff at queenstown and Christchurch were good and helpful.

Late model motor home was very clean and well equiped for our touring holiday. Easy check in and check out with friendly staff

We loved Tasmania! Overall we liked our motorhome experience but there were a few things different could have made it a great trip.
When we arrived it was raining and windy so the pick up was quick. And the vehicle was parked ready to go, we luckily only travelled half an hour and set up in daylight. The table leg collapsed as we drove and we soon learned to leave it folded when driving, sand needed to be swept up daily even tho we didn't go on a beach, the plug was missing from the bathroom sink, the kitchen sink plug was rusted off so held water. only 5 wine glasses{no big deal, but we didnt break any}.
Our main complaint was that the grey water valve could not be turned off so as soon as we started to drive out of parks etc people were calling us to tell us we were running grey water. Embarrassing!!
We also had trouble undoing the fuel cap, 6 people tried to undo it and couldnt so finally we had to ring the help line and drive to a mechanic who forced the cap and then apllied vaseline(?) , not sure if this worked as we had purchased the fuel package and didnt have to fill it again. Finally there was a knocking noise under the vehicle and when my husband got underneath to investigate he found a plastic guard was missing several screws and so we assume it was vibrating and causing the knock.

Der Service war sehr freundlich und hilfsbereit. Der Preis für den Vollservice ist jedoch deutlich zu hoch. Das ist kein fairer Preis.

Overall the check-in / check-out process was smooth and staff were kind and helpful.

Ideally there would be a better process to include a second driver that doesn't involve them having to also come into an office in person. My partner went to pick up our camper while i packed and we only found out then that I needed to also be there in person to truly be added despite paying for a second driver.

Also the add-ons like insurance, gas, cleaning feed can inflate the price pretty quickly. I also thought our camper-van could have been given to us a little cleaner. The shower had a lot of things/floaty in the drain that came out when we had a shower which wasn’t pleasant (we eventually cleaned it ourselves) and the floors of the campervan didn't seem very clean so then we had to do extra cleaning at the beginning. Even if the person before us didn't pay the cleaning fee like we did, I think it should be a given that these things are done for the next person by the company.

The camper otherwise ran smoothly - we did pay to have a newer van but surprisingly still no reverse cameras or sensors. Perhaps something to note/ask when booking as it would be helpful and more safe.

Overall happy and had no major issues but just giving some constructive feedback :)

Reliable and comfortable vehicle, good service, friendly staff

organization at the start , were not ready for our camper no chains we had to go and waste our time purchasing snow chains

Ease of hire, staff helpful and the app on the road was very much used.

We had a great 4 week trip: no serious problems but I think I’ll mention some small points to note: we had a very similar vehicle for a trip in 2025 and by comparison the equipment this time wasn’t so well thought out or checked. Last year in the van there was a small plastic basin, useful for carrying dishes, washing etc; also an electric kettle used on powered sites where this time it was one used on the gas, so we were anxious about using up gas; then there was a hand sweeping brush but no dustpan (we bought one obviously). As a kitchen chopping knife a huge carving knife was provided, nothing hand sized (we bought one of those too). So not major things but…. I would also mention that maybe the odometer could have been set to zero for us on departure, something we found impossible to do. Lastly we weren’t told the Mercedes navigator voice had been adjusted not to speak and we had to return to the office to ask why not (answer was that it distracts the driver; yet we find that looking at the screen distracts more - and in any case we connected Google Maps, which speaks anyway!). Our van last year from Perth had a normal navigator with voice, useful when Google failed us. Sorry to criticise. Compliments to Brisbane office for a very easy, non-bureaucratic hand-in.

I got absolutely robbed for a repair to the underside or the vehicle.
One screw had come out of the plastic under gard.
$500 for one screw.
Total scam

Vorab: Laut FAQ muss man alle 2 Tage auf einer Powered Site übernachten. Für Freecamping ist das nichts.
Schon nach wenigen Metern leuchtete die Airbag-Warnleuchte noch, also fuhren wir zurück und warteten nochmals mindestens 30 Minuten. Beim Hotel sprang der Camper dann nicht mehr an. Die Hotline meinte, es liege nicht an der Batterie, bis es stank und rauchte. Ein Kabel war abgebrannt, vermutlich wegen der Airbag-Reparatur, das Problem wurde also selbst verursacht. Mein Arzttermin war dem Mitarbeiter am Telefon egal, ich musste ein Taxi nehmen. Nach unzähligen Telefonaten bekamen wir um 17 Uhr einen Ersatzcamper (grösser, als Gratis-Upgrade). Da hatte in Darwin aber alles geschlossen, und der Camper war nicht geladen.
Am nächsten Tag konnten wir die Handys nicht laden, denn die zwei USB-Steckdosen aussen sind nutzlos. Auch die Hotline wusste keine Lösung, und wir durften auf ihre Kosten einen 12-Volt-Adapter kaufen, den nicht mal die Filiale hatte. Nach zwei Nächten ohne Strom gab der Kühlschrank auf, die Batterie war im roten Bereich und das Solarpanel stark verschmutzt. Die Klimaanlage heizte statt zu kühlen, und die Seitentür klemmte, und das nach nur 2 Tagen. Der Kühlschrank fror entweder alles ein oder taute auf. Die Batterie hielt ohne Laden nur 3 bis 4 Tage.
Am Uluru erschien an einem Sonntag die AdBlue-Fehlermeldung. Die Garage war zu, und die Hotline riet, einfach weiterzufahren und bei Bedarf anzurufen, was ohne Empfang unrealistisch ist. Die Meldung kam am nächsten Tag wieder.
Bei der Rückgabe in Alice Springs drängte die Mitarbeiterin zum Taxi, dabei vergassen wir unser zweites Handy. Die Suche danach war halbherzig, und es wurde nicht gefunden.
Fazit: Die Camper sind in schlechtem Zustand, kaum gewartet, billig ausgebaut und für das Gebotene nicht günstig. Die Mitarbeiter hatten wenig Ahnung, und ich bezweifle, dass Probleme wirklich behoben werden. In Neuseeland hatten wir ein älteres Modell einer anderen Firma und keinerlei Probleme, auch nicht beim Freecamping. Auch wenn wir den verlorenen Tag ersetzt bekamen: Ich habe viel Zeit, Mühe und Nerven investiert und noch ein Handy verloren. Ich werde nie mehr bei THL buchen.

We had a nice experience with the pick-up. Staff was great, showed us and explained everything we needed to know.

Perfect vehicle for our holiday needs, and extremely reliable

Service at Adalaide Parafield Gardens was outstanding, A special thanks to Vickey, onboarding great, letting me know everything, returning the vehicle was just as seamless. Brilliant.
Unfortunately the online booking customer service in New Zealand really let the team down. Unhelpful and rude.

We hired an Apollo Euro Tourer from THL for a 2 1/2 week trip around the South Island. We had an amazing time and the van was great. We did figure things out as we went around but we wished we had asked more questions about the van when we collected it. The staff did go through things but it was very brief and not really instructional. It was pretty easy to figure out though to be fair.
The van never missed a beat and was easy to drive after some settling in on the first day. About my only wish was that it didn’t have a bike rack on the back- we were never going to use it and it just obstructed our view from the lounge and bed area but otherwise loved it.
Just to let people know there is a pantry (which we were never told about) at THL where you can pick up left over foods from previous campers, this was really handy for salt and pepper and kitchen paper and cling wrap and saved us buying a load of stuff, then we just left it for the next lot of campers.

We paid $5,000 upfront for the vehicle and, given the cost of the rental, reasonably expected a high standard of vehicle preparation, handover, customer service and ongoing support. Unfortunately, a number of issues arose which fell significantly short of those expectations.
The issues we experienced are outlined below:
1. Gift card payment limitations
We were advised that gift cards could not be accepted over the phone, while the online payment system only permitted the use of one gift card. This created an unnecessary limitation and inconvenience when attempting to make payment.
2. Vehicle handover and inadequate explanation
The handover of the vehicle was inadequate. There was limited knowledge demonstrated regarding the vehicle’s operation and insufficient explanation of its features and systems. In addition, the vehicle was missing parts table and poles. Which were provided on request.
3. Driving sensors were switched off
After driving the vehicle for two full days, we discovered that the driving sensors had been switched off. This is particularly concerning given that these systems are an important safety feature and should have been checked as part of the vehicle’s preparation and handover.
4. Linen service not provided
We had paid for the linen drop-off service; however, this service was not provided as agreed. Additional linen and towels were eventually supplied, but only after we contacted the company and specifically requested them.
5. Faulty toaster and loss of electrical systems
The toaster supplied with the vehicle was faulty and caused the electrical system to trip. As a result, we lost access to the power points and the reverse-cycle heating/cooling system, neither of which was operational.
We were ultimately able to reset the electrical system ourselves. However, this should not have occurred in the first place. The toaster and electrical systems should have been checked as part of the vehicle’s pre-hire inspection before the vehicle was handed over to us.
6. Assistance helpline and lack of vehicle knowledge
When we contacted the assistance helpline, we were disappointed by the lack of knowledge and practical support provided. Despite the company having the vehicle registration details, which should have enabled identification of the vehicle’s make and model, we were repeatedly asked questions about the vehicle and its components.
For example, we were required to identify the location of items such as the fuse and isolator ourselves. This was particularly frustrating given that we were seeking assistance because of an issue with a vehicle supplied and maintained by the company.
Summary
We have been travelling for more than 20 years and have considerable experience with vehicle hire and travel. We therefore have reasonable expectations regarding the standard of service, vehicle preparation and customer support associated with a significant rental expenditure.
We paid $5,000 upfront for this vehicle and expected the level of service and support to reflect that cost. Unfortunately, the combination of the inadequate handover, missing equipment, disabled safety features, failure to provide the paid linen service, faulty equipment and inadequate assistance when problems arose resulted in a substantially below-standard experience.
We do not believe that the customer service or product provided was consistent with the price we paid.
Should you wish to discuss these issued further please contact me on 0457 392 835.