Apostille UK Reviews 

I used their services to Apostille a document needed for travel following a recommendation from a work colleague. I was very happy from start to finish, good communication with fast and efficient service, if needed I'd definitely use Apostille UK again.

Tldr - service completed on time but communication with customers needs to be improved.

I thought the apostille service I had paid for (to be completed in 10-12 days) was overdue because the document was delivered to them on 20th May and on 4th June I still hadn’t received it. Between 28th May and 4th June I called both customer service numbers but they went to voicemail, l sent 2 WhatsApp messages and also sent 2 emails. I didn’t get a meaningful response until I threatened to leave a negative review.

It turns out the service was not delayed because it was 10-12 “working” days and there had been a bank holiday. I didn’t see the definition of “working days” on the order form so this was my mistake.

So the service was provided on time, but the communication and customer service could be improved a lot. It was stressful not knowing when I would receive this important document and so many of my communications being ignored.

The manager Chris as a gesture of goodwill paid for the recorded return postage and so for this reason I have increased my rating to 4 stars.

I needed an apostille of my birth certificate ASAP. I live abroad, in Europe.

I paid for the fastest delivery. I ordered on Nov 16th. On the 22nd, I contacted them as I had not heard anything other than a confirmation email. Their phone number on the website gave me a "this number does not exist" message, so I had to use Whatsapp. They called me, and told me that there had been an issue with getting the birth certificate from GRE. They then called GRE and resolved the issue.

On the 29th, they received my birth certificate. They then told me I needed to pay extra for the apostille, and that it would take 3-5 working days. They gave me a £26 discount as it was delayed.

On the 13th of December, my birth certificate arrived. That's 27 days from when I ordered.

It cost £276 in total, including the discount.

In the meanwhile, I had ordered a birth certificate straight from GRE on the 21nd Nov. It arrived to me on the 28th Nov. That's 7 days.

I also ordered a separate birth certificate, apostilled from Apostille.org.uk, on the 29th Nov. They provided me with a scanned notarized copy on 5th Dec. It arrived to me on 6th Dec. That is 7 days. It cost £199 in total.

If you need something done quickly, do not use Apostilleseal. Use Apostille.org.uk instead. It is cheaper and quicker.

Contracted with Apostille Seal UK on the 5th of May to get an Apostille for a Cardiff Uni Master's Diploma. After payment, which was 117 pounds, they required access to Hedd. As Cardiff University requires the employer or interesting party to register directly, they offered to contact the company directly. So they did. I tried to reach them unsuccessfully. The last email is from 9th of May repeating, in a robotic and very short answer, the proceeding they have described in the website. As my Diploma is from 2015, the Uni asked if they could send a signed and stamped copy or provide another document they may require. No answer. The phone numbers on the website are not working. No solution was given. So, I have no Apostille to support my Phd application, which deadline is on the 31th of May. Please, stay way from this company.

ps: After publishing this review, the company contacted me and said the emails were in the spam folder. They offered to give the money back. Asked if it was possible to still get the Apostille, which they did, the next day.

Sent a death certificate paying 64.00 pounds for 12 days guaranteed and send back with 1st class signed and tracked. and a quote for translation

They took 15 days to send it back,
They sent it to the wrong address (it was house number 27 and they sent to number 7) Luckily the neighbour was considerable enough to let me know, and knew my name.

No tracking was provided at any point,
The package was not signed by anyone
and the document containing sensitive information was delivered somewhere else,
No translation was provided nor the quote.

If you care about the document you are sending, consider another company

The whatsapp chat they offered was very rude, didn't give any apology for it being delivered on the wrong address and caused me not read the form.
After i showed i requested the translation quote from the Form i took screenshot from, they asked me to send it back to them for the quotation (hahah as if i would risk it)