The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance... Toon meer
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Lees wat reviewers zeggen
Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... Toon meer
Bedrijf heeft geantwoord
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... Toon meer
Bedrijf heeft geantwoord
Telephone phone based advice has been helpful and sympathetic. I received a very prompt returned call in less than an hour from my enquiry.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Arc Legal Group
Geschreven door het bedrijf
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contactgegevens
Lodge Lane, CO4 5NE, Langham, Verenigd Koninkrijk
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Goed
2K reviews
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Antwoord van Arc Legal Group
Dear Customer,
Thank you for the kind words, we are glad you had an excellent experience with us.
Kind regards,
Arc Legal Group
found it difficult to communcate with…
found it difficult to communcate with t arc phone bad. g richards
20 augustus 2026
Antwoord van Arc Legal Group
Dear Anne and Grant,
We are sorry to hear about the difficulty you experienced with communication. There is no known issue with the phonelines however, if you have further contact with us and struggle with the line, please make it known at the time and it can be investigated.
Kind Regards.
Arc Legal Group
Antwoord van Arc Legal Group
Dear Mrs Hannah Roberts ,
We're delighted to hear you were happy with your interaction with us. Thank you for your wonderful feedback.
Kind Regards,
Arc Legal Group
Call backs were very quick
Call backs were very quick, I wasn't rushed at all and listened to carefully. I was given advice on every occasion in a manner I felt confident with
21 augustus 2026
Antwoord van Arc Legal Group
Dear customer,
Thank you for your excellent review. We are delighted to hear that you were happy with the advice provided.
Kind Regards,
Arc Legal Group
Premature request
So far, the communication and responsiveness have been good, and I appreciate the contact I have received. However, I find it premature to be asked to leave a review before any substantive work has actually been undertaken on my case.
At this stage, I am unable to fairly assess the quality of the service provided or the outcome achieved. As a result, being asked for a review so early in the process would naturally lead to a lower score than might otherwise be the case once the work has been completed.
I would be happy to provide a more meaningful review once my case has progressed and I have experienced the full service being offered.
24 augustus 2026
Antwoord van Arc Legal Group
Dear LC,
We appreciate you taking the time to provide us with your feedback. We understand your perspective regarding the timing of the request for a review. We value your honesty and hope you feel your review can be amended once you have engaged further with our service.
Kind Regards,
Arc Legal Group
This was a first call to get a claim…
This was a first call to get a claim form. Service seemed good as a first impresion.
24 augustus 2026
Antwoord van Arc Legal Group
Dear customer,
We're happy to hear that your interaction with us was a positive experience.
Kind Regards,
Arc Legal Group
I was intending to keep my insurance…
I was intending to keep my insurance company in the loop of an ongoing risk to my property but it seems you have to make a claim through my legal assistance cover. Not sure if this process works effectively.
21 augustus 2026
Antwoord van Arc Legal Group
Dear Keith Brown,
We appreciate you sharing your experience regarding the process of reporting an ongoing risk. The intention of the insurance is to provide assistance when you are ready to make a claim. The timeline of events would then be given as a part of your claim. I hope this provides some clarity.
Kind Regards,
Arc Legal Group
Excellent service from Marwa
20 augustus 2026
Antwoord van Arc Legal Group
Hi,
We're so glad to hear you received excellent service! We appreciate you sharing your positive feedback with us.
Arc Legal Group
Antwoord van Arc Legal Group
Dear Mrs Davies,
We are so pleased to hear you found our communication great and easy to speak to. Thank you for your wonderful feedback!
Arc Legal Group
Very good and very helpful solicitors…
Very good and very helpful solicitors who seems to know there stuff, absolutely brilliant and will recommend to anyone
21 augustus 2026
Antwoord van Arc Legal Group
Dear Mr Ian,
Thank you for your wonderful feedback! We are so pleased to hear that our solicitors were helpful and knowledgeable. We truly appreciate your recommendation.
Arc Legal Group
Clear concise information.
21 augustus 2026
Antwoord van Arc Legal Group
Dear Jane,
Thank you for your wonderful feedback! We are so pleased to hear that the information provided was clear and concise..
Arc Legal Group
Tenant eviction advice
The advisor phoned. Me back quickly and was easy to understand and very helpful
21 augustus 2026
Antwoord van Arc Legal Group
Hi,
We're so glad to hear our advisor was quick, clear, and helpful! Thank you for sharing your positive experience with us.
Arc Legal Group
Excellent service
21 augustus 2026
Antwoord van Arc Legal Group
Hi,
Thank you for your wonderful feedback and for taking the time to leave us a review.
Arc Legal Group
After talking to I was advised to fill…
After talking to I was advised to fill out a claims form and sent a link which after completing advised me to call instead, really not helpful
17 augustus 2026
Antwoord van Arc Legal Group
Dear Customer,
Thank you for sharing your feedback. We sincerely apologise for the confusing experience you encountered with our claims process. We understand how frustrating it must have been to be directed to call after completing a form.
We are unsure of the reason for this but if you would like a claim form sent to you by email please contact us at customerservice@arclegal.co.uk and we will arrange for one to be sent to you.
Kind regards,
Arc Legal Group
Very prompt service with a quick call…
Very prompt service with a quick call back after initial query. Advisor was very helpful and informative.
20 augustus 2026
Antwoord van Arc Legal Group
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that our service was prompt and that our advisor was helpful and informative. We appreciate you sharing your positive experience.
Kind regards,
Arc Legal Group
Very good service
17 augustus 2026
Antwoord van Arc Legal Group
Dear Sukie,
Thank you for leaving positive feedback. We are please we were able to assist you.
Kind regards
Arc Legal Group
Antwoord van Arc Legal Group
Dear Customer,
We are sorry that you feel there have been delays in the handling of your claim. When we receive a new claim, we are required to follow a process to establish whether the matter falls within the terms of cover under the policy before we are able to approve legal expenses funding.
While we appreciate that you were keen for this matter to progress as quickly as possible, these checks are necessary to ensure that all claims are assessed fairly and in accordance with the policy terms and conditions.
Kind regards,
Arc Legal Group
I felt really listened to
I felt really listened to. I received great , immediate, advice and referred onto the correct person swiftly
18 augustus 2026
Antwoord van Arc Legal Group
Dear Linda,
Thank you for your wonderful feedback. We are delighted to hear that you felt listened to and received immediate advice, and that you were swiftly referred to the correct person.
Kind regards
Arc Legal Group
Feedback
Initial contact filled me with lot's of confidence that you could help me with this serious issue.
I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ miles per day with a medical condition..... just needed help quick.
17 augustus 2026
Antwoord van Arc Legal Group
Dear Mr Martin,
We appreciate you sharing your initial confidence in our ability to assist. We understand the urgency of your wife's situation and regret that our standard response time did not meet your immediate needs. We are always working to improve our speed and efficiency.
Kind regards,
Arc Legal Group
I am struggling waiting 5 days for an…
I am struggling waiting 5 days for an answer when my employer of 26 years is harassing me whilst on sick note till January 2027, I have paid for legal cover to cover employment disputes and as yet have been left to try and muddle my way through, which is not at all ideal
17 augustus 2026
Antwoord van Arc Legal Group
Dear Ms Rachel,
We appreciate you sharing your experience and understand your frustration with the delay in receiving a response, especially given the sensitive nature of your employment situation. We are actively reviewing your case to ensure we address your concerns promptly and effectively.
Kind regards,
Arc Legal Group
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