Absolutely awful! Will delay, delay and delay processing a claim and use every excuse under the sun to avoid approval. They try to wear you down. Totally dishonest shocking service. Taken my complaint... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I received a great service. With the information provided by Brooke my issue has been fully resolved. Step by step instructions given. Who to contact. How to word my correspondence. Fabulous service... Toon meer
Bedrijf heeft geantwoord
The form was quite complicated, given that my tenant hasn't paid the rent he contracted to pay. It seemed simple to me at the outset: has the tenant signed an agreement? Yes has he paid in accordance... Toon meer
Bedrijf heeft geantwoord
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Arc Legal Group
Geschreven door het bedrijf
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contactgegevens
Lodge Lane, CO4 5NE, Langham, Verenigd Koninkrijk
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Goed
2K reviews
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Very friendly advisor
Very friendly advisor. Explained everything in detail.
Would defiantly recommend 👌
10 juli 2026
Antwoord van Arc Legal Group
Hi Rachel,
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was friendly and explained everything clearly. We truly appreciate your recommendation.
Arc Legal Group
Quick call back
Quick call back, clear and prompt advice and explanation of process to assess merits of claim. Many thanks
10 juli 2026
Antwoord van Arc Legal Group
Dear Mr Cugley,
Thank you for your wonderful feedback. We are delighted to hear that you found our advice and explanation of the process clear and prompt. We appreciate you taking the time to share your positive experience.
Kind regards,
Arc Legal Group
Legal adviser was not helpful or very…
Legal adviser was not helpful or very knowledgeable
9 juli 2026
Antwoord van Arc Legal Group
Dear Customer,
We are concerned to hear you did not feel that the legal adviser was helpful. We are reviewing this feedback internally to improve our services.
Kind regards,
Arc Legal Group
Very pleasant and helpful
Very pleasant and helpful at, what is for me, a very stressful time.
The solicitor was patient and understanding, giving me advice was clear and straightforward
8 juli 2026
Antwoord van Arc Legal Group
Dear Peter,
Thank you for your kind review. We understand that this can be a difficult time, and we are glad our solicitor was able to provide clear and straightforward advice.
Kind regards,
Arc Legal Group
Antwoord van Arc Legal Group
Dear Victoria,
We are so glad to hear that our team member was knowledgeable and helpful. We appreciate your kind words!
Kind regards,
Arc Legal Group
Clear and concise information
The call was handled very professionally and the call handler was very mindful of how distressed I was with the situation. The information provided was very clear and concise.
3 juli 2026
Antwoord van Arc Legal Group
Dear Fiona,
Thank you for your wonderful feedback. We are so pleased to hear that our team was able to assist you professionally and with clear information during a distressing time.
Arc Legal Group
27 LR claim support
So far at the start of the process it has gone quite smoothly and no major obstacles.
8 juli 2026
Review zonder uitnodiging
Antwoord van Arc Legal Group
Dear Customer,
We are happy to hear that the process has been smooth for you so far. We appreciate your positive feedback.
With kind regards,
Arc Legal Group
The lady that I spoke to was very nice…
The lady that I spoke to was very nice and helpful
7 juli 2026
Antwoord van Arc Legal Group
Dear Karyn,
Thank you for your wonderful feedback. We are pleased to hear that you had such a positive experience with our team member.
With kind regards,
Arc Legal Group
suppose to get in touch within 1 hour
suppose to get in touch within 1 hour, took 2days before someone called, very disappointed with the service.
7 juli 2026
Antwoord van Arc Legal Group
Dear Mr Patel,
We are sorry to learn about the significant delay in our response. We are actively reviewing our communication protocols to prevent such occurrences. We are aware of a technical issue which is currently impacting the time it takes to contact customers and we apologise that our service on this occasion did not meet your expectations.
With kind regards,
Arc Legal Group
Arc legal provided professional advice…
Arc legal provided professional advice on the next steps in my situation, carefully listened and the call handler was very professional.
8 juli 2026
Antwoord van Arc Legal Group
Dear Mr Patel,
Thank you for taking the time to share your positive experience. We are delighted to hear that our team provided professional advice and listened carefully to your enquiry.
Arc Legal Group
I contacted the RAC/Saga legal helpline…
I contacted the RAC/Saga legal helpline and dealt with Amy. It became clear from the outset that there was never any realistic intention to approve my £500 claim — the whole process felt like a formality for something already predetermined to be declined.
I was then advised to call again to start a separate £250 claim, which made no sense given my previous experience: I had already submitted a claim worth over £18,000, supported by written admission of fault from the other party. You cannot get stronger evidence than a written confession. Even that was rejected without any meaningful explanation.
After multiple interactions, the pattern is unmistakable: polite conversations, no genuine assessment, and claims declined regardless of the strength of evidence. The service feels less like legal support and more like a public‑relations exercise with no real substance.
Customers deserve to know that this “legal helpline” appears to offer reassurance, not results.
7 juli 2026
Review zonder uitnodiging
Antwoord van Arc Legal Group
Dear Hirsch & Co Ltd,
We appreciate you sharing your detailed feedback regarding your experience with our legal helpline. We are concerned to learn that you feel your claims were not genuinely assessed and that the process lacked transparency. We understand your frustration when you perceive a service as offering reassurance without delivering tangible results. We are committed to ensuring our service provides meaningful support, and we regularly review our processes to better serve our customers.
Arc Legal Group
Although the telephone line was echoing…
Although the telephone line was echoing I got some of the information I needed.
7 juli 2026
Antwoord van Arc Legal Group
Dear Miss Cowan,
Thank you for taking the time to leave a 4* review. I am sorry there were issues on the phoneline but I am pleased to hear we were able to assist you.
Kind Regards,
Customer Relations Team
Antwoord van Arc Legal Group
Mr Family ,
I am sorry to hear you feel unsupported. I have located your file and can see on the 3 July 2026, you were advised you would receive an update within 5 working days.
Please be assured contact will be made once the claims has been validated.
Kind Regards,
Customer Relations Team
Not stressful
1 juli 2026
Antwoord van Arc Legal Group
Dear Esther Kingsley,
Thank you for taking the time to leave a 5* review, it is very much appreciated.
Kind Regards,
Customer Relations Team
Do they really want to help?
The initial phone conversation was straightforward and pleasant, however, once you get the link to start the process it's a different matter. I understand that some paperwork will be required but you are required to supply all different types of paperwork, some that I don't have and some that it will be difficult to obtain before they even look at assistance.
Makes you feel that they are making the process that difficult that you will give up your attempt to claim even though you are paying through your insurance premium.
Unfortunately this is what I have done, gave up, as the process is too convoluted.
19 juni 2026
Antwoord van Arc Legal Group
Dear Neil,
We appreciate you sharing your feedback regarding the claims process.
When considering legal process there is a lot of information we must consider to ensure we are taking the right steps and making the right decisions for you.
I appreciate you have chosen to pause your claim, but you are welcome to engage us when you feel the timing is right for you.
Arc Legal Group
Antwoord van Arc Legal Group
Dear Demitra,
We appreciate you sharing your feedback about the forms. We are always working to streamline our processes to make them more efficient for everyone but when considering legal process there is a lot of information we must consider to ensure we are taking the right steps and making the right decisions for you.
Arc Legal Group
I was not given full and proper advice
I was not given full and proper advice, the agent seemed more interested in trying to put me off using their legal services. I question her motives.
2 juli 2026
Antwoord van Arc Legal Group
Dear Maxine ,
Our Claim Advisers will always offer you unbiased information that allows you to make an informed choice on what steps are most beneficial to you. But we value your feedback and are truly sorry to hear that your experience with our legal services was not satisfactory.
Arc Legal Group
I feel having a legal help policy is a…
I feel having a legal help policy is a waste of money. Nothing was done for me. The help I expected I would get did not happened. I am so disappointed.
2 juli 2026
Antwoord van Arc Legal Group
Dear Bridget,
It looks like our Claim Adviser spoke with you for around 20 minutes and offered some general advice and things you might consider before taking your next steps.
We appreciate you sharing your experience. We are sorry your legal policy did not meet your expectations, and we remain available should you want any further clarity.
Arc Legal Group
Impressed all docs read and answered
29 juni 2026
Antwoord van Arc Legal Group
Dear Abraham ,
We're so glad to hear that we could address all your documents thoroughly. We appreciate your positive feedback!
Arc Legal Group
Antwoord van Arc Legal Group
Dear Fiona,
Thank you for your wonderful feedback. We are so pleased to hear that you found our service helpful and informative. We appreciate you taking the time to share your positive experience.
Arc Legal Group
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