Aritzia Reviews 

my dissatisfaction with a recent experience involving an online gift card purchase and subsequent interaction with an Aritzia store.
I inadvertently did not select the e-card option when purchasing a gift card. I received an order confirmation and was advised that the gift card would follow separately. In the afternoon, I contacted the store to follow up and was informed that the card was being mailed. As I required the gift card for Christmas Eve, I attempted to cancel the order in order to purchase one in person. I was advised by the sales associate, Kyla, that the 30-minute cancellation window had passed, despite being told delivery could take up to an hour.
I found this policy contradictory and the communication unclear. Additionally, I was disappointed by the lack of flexibility and customer care demonstrated by the store during this interaction. The issue was not resolved, leaving me without a usable solution during a time-sensitive situation.

Don’t buy using PAYPAL!
What a shady store.
They won’t take returns in-store & charge you for return shipping.
In the fine FINE print this policy is stated.
Why would they even accept PAYPAL with this HIDDEN, UNCLEAR POLICY?
No transparency.
I will never buy from Aritzia again.

I was 5 days over the 30 day because I was only gifted it half way, customer service is terrible and useless. The warmth ratings on their jackets are not tested and completely false. I quickly realized that despite me getting the Superpuff 2.0 long (good for -40) that it couldn’t even keep me warm at -17. They state the product is wind proof which it is not. I will be trying to contest and raise this false advertising as much as I can. First time getting anything from there and 100% my last.

I bought a hi gloss super puff on Sunday and by the time I got home it had a small hole in it. I didn't do anything obvious - but the responded that since the hole had to have my fault it was ineligible for their repair or replacement service. We have coats from Michael Kors and Columbia that cost half the price and half lasted literally ten years without a single hole. The material is cheap. Get a real coat not a fashion scam.

Terrible customer service, for massive company I would expect better. Ordered two hoodies in size medium same style, they fit DRASTICALLY different. It's been over a month of back and forth on email and all they can offer is to exchange.. but won't give me measurements, so how the heck am I supposed to know which to send back and what size to exchange for?!?! I would expect WAY better. I have spent hundreds here and this has put a very sour taste in my mouth. Do better.

Do not order online from them. They give you 30 minutes to cancel!!! They do it on purpose so it ships. Their website captured two addresses for my order and it was impossible to correct. No support. I have donated someone I don't know a gift of a $350 coat. I even wrote a review with the BBB but it was still ignored. They don't care about their loyal customers. Please careful.

Worst customer service… when u spend over $200 on an item you expect better.
Store gave FedEx my address with no unit number… was to be delivered today now I must wait another 3 business days plus with fedex u must be home to receive your package or they drop it off at one of their pick up points and you have to go and pick it up!!! What’s the use of free delivery if you have to drive to pick up your dam package anyway!!!

I purchased a SuperPuff coat Nov 25th as a Christmas gift for my daughter. When I asked what the return policy was the salesperso grilled me about whether my purchase was "really a gift, and not for me". After assuring that it was in fact a Christmas gift (a ridiculous thing to have to do anytime especially at the end of Nov), I was told I could return it until Jan 4th which was an extension on their usual 10-day policy. And they made a big deal about how they were making this 'special allowance' for me and they had to give me some kind of authorized note/gift receipt card about this. THEN, after being told in the store I could exchange or return until Jan 4th for full refund if the person didn't like the gift , I was informed differently at the cash that because it was on sale (only 10%) I could only exchange it for store credit - no refund allowed. So, I could either pay full price to get the option to return or sale price but I then am stuck with a $400 store credit if the coat doesn't fit or my daughter doesn't like it.I rarely shop there (only if my daughter is super persistent for something) because of their stupid policies but I would have thought that at Christmas they would be less strict. I caved and bought the coat and keep my fingers crossed she likes it and have vowed this is the last time I purchase anything at this store. Strict punitive return policies AND getting interrogated about whether it's "really a gift" is a terrible way to treat customers who are overpaying for their clothing.

store employees are the worst. Zero emphatic or helpful!! I went to return a blouse that i order online because it was too small. They didn’t accepted it because the price tag was misplaced (?). The girl was absolutely rude and literally ignored me and asked the next person to go ahead while leaving me with zero resolution
How on earth this company keeps treating their paying customers like trash, and we can’t do anything about it

They don't even deserve to have 1 star. Calling is waiting 2 hours on line, emailing is back and fourth at least 10 times because they ask you the same question all the time and even though the merchandise is damaged and you sent them proof they will ask you how you washed it, send a million pictures, to at the end not resolve anything. Frustrating to say the least.

disinterested, indifferent customer service, they don't care about the customer

Avoid ! There is absolutely no way to get service from them
I needed an exchange on my order but regardless of how many emails, phone calls or online chat attempts I could never get one single answer
If a brand wants to position themselves just by selling nice items, that are expensive the bare minimum they need to do is to be able to complete the experience with decent customer service

Terrible service .., terrible company they know how to take your money but don’t stand behind one word

I had a disappointing experience with Aritzia . My daughter bought few stuffs online. Before receiving them she changed her mind and returned all the cloths to go in store and shop in person. I paid 650$ but received 454 $. I went to the store in Hill crest mall Richmond hill Ontario. They said they cant do anything and I had to call a number. After that I called a few times no body answered! I was on hold for more than 40 minutes few times with out any outcomes. I hope a supervisor/manager/ some one who cares about customers read my review.

I purchased a shirt online and it was sent to an address I haven't lived at for 5 years. I called customer service and was on hold for 1 1/2 hours. They apologized and told me they needed an internal review and would contact me in 3 business days. It is past that, and I have currently been on hold for over 3 hours, playhing the same song loop over and over again. Ridiculous.

I recently ordered The Super Puff using their new app with the first-time user 20% discount. When my order arrived, I was shocked to find that the jacket I received was last year’s model — it had 700+ fill power down, not the 800+ fill premium down advertised for this year’s version.

When I tried to return it, the store refused to refund my payment to my original method, claiming that app orders can only be refunded as store credit. That’s completely unreasonable and misleading for customers.

I completely agree with other reviewers — this brand should be ashamed to call itself a “good Canadian brand.” Canadians deserve better than this.

Good quality, lots of options, lots of colors, and middle priced

Ordered from the site, which says it’s GUARANTEE no applicable taxes and duties upon delivery to my country. Well, I was asked to pay them anyway. Tried to reach Aritzia customer service over 5 days, no help whatsoever. Roll it on me, sending me to talk to my local taxes office. Misleading customers with awful and unhelpful staff.

Editing: it’s been two weeks of fighting with their customer service. Avoid at all cost, it’s becoming absurd and I feel like it’s a joke at my expense the way they are handling it (poorly, to say the least). DO NOT BUY FROM THEM.

I bought for over $260, this past Saturday. I came home with track pants a zip up top and a cami. Perfect outfit....However, no socks. My bill shows that I paid for them, but the cashier didn't put them in the bag. I called customer service to complain because, when I tried calling the store, they didn't pick up. Busy Saturday, I know. The people at customer service said they would email the Aritzia at Mapleview Mall in Burlington Ontario, see what had happened, and get back to me within 3 days max. They asked me to not go there because, on a Saturday there are lots of people. It's been over 4 days. No emails. I actually contacted them again this morning, and still, no answer. They're very unprofessional. I suppose they think I'm lying. I've apparently lost the socks and my money. I had a $250 gift card. I hadn't spent enough to get rid of this card, and so decided to add the socks to the lot, which would make the total just a bit more than the $250 gift card. I guess you really have to keep your eye on their sales people. I'm too trusting. I know I'll never go there again. Also, when people ask me where I got my outfit, I'm sure it'll be a turn off when they hear what happened. No one wants a store to behave like this. I used to get Aritzia gift certificates for the girls in my family. Not anymore. As for my husband who got me this gift certificate?? He's very disappointed for me, and he's definitely not going there for me, nor for the girls.