Aritzia Reviews 

Ordered from the site, which says it’s GUARANTEE no applicable taxes and duties upon delivery to my country. Well, I was asked to pay them anyway. Tried to reach Aritzia customer service over 5 days, no help whatsoever. Roll it on me, sending me to talk to my local taxes office. Misleading customers with awful and unhelpful staff.

Editing: it’s been two weeks of fighting with their customer service. Avoid at all cost, it’s becoming absurd and I feel like it’s a joke at my expense the way they are handling it (poorly, to say the least). DO NOT BUY FROM THEM.

I bought for over $260, this past Saturday. I came home with track pants a zip up top and a cami. Perfect outfit....However, no socks. My bill shows that I paid for them, but the cashier didn't put them in the bag. I called customer service to complain because, when I tried calling the store, they didn't pick up. Busy Saturday, I know. The people at customer service said they would email the Aritzia at Mapleview Mall in Burlington Ontario, see what had happened, and get back to me within 3 days max. They asked me to not go there because, on a Saturday there are lots of people. It's been over 4 days. No emails. I actually contacted them again this morning, and still, no answer. They're very unprofessional. I suppose they think I'm lying. I've apparently lost the socks and my money. I had a $250 gift card. I hadn't spent enough to get rid of this card, and so decided to add the socks to the lot, which would make the total just a bit more than the $250 gift card. I guess you really have to keep your eye on their sales people. I'm too trusting. I know I'll never go there again. Also, when people ask me where I got my outfit, I'm sure it'll be a turn off when they hear what happened. No one wants a store to behave like this. I used to get Aritzia gift certificates for the girls in my family. Not anymore. As for my husband who got me this gift certificate?? He's very disappointed for me, and he's definitely not going there for me, nor for the girls.

The sale associate left the security tag on, because I had not reached for the item until a month and a 1/2 after purchase, I didn't realize the tag was still on. Upon removing the tag, it left a little hole and I asked to exchange the item, not return. They said there was nothing they could do.

I can say the company is scammer selling low quality to high end product price. Customer service are not helpful. When the quality is poor and you want to return the customer service acquisition is you used bleach. Such a good sentence to not take the responsibility of the poor quality and transferring the guilt to client. They should shame they called themselves a good Canadian brand. Canadian deserve better than these brand.

Every time I go in there, it’s like I have a personal shopper. You give them an event colour or occasion, and they will find you many many outfits. Also a very basic and classy look.

I recently bought a pair of pants from Aritzia for $178. I wore them to work, and when I sat down, I noticed a loose thread and a stain on the leg. I called customer service right away, but instead of offering a replacement, they told me I had to return the pants myself and that they could only give me 25% off.

I felt uncomfortable returning them after wearing them once, and honestly, for the price, I expected much better service. I even sent them a photo showing the issue, but they still refused to send a replacement. For such an expensive brand, I think they should stand behind their products and make the process easier for their customers.

Be careful when buying from Aritzia — check your items carefully before wearing them. Unfortunately, this experience has made me think twice about shopping there again.

As much as I love all the stuff I get from here I would expect a lot more for the sweatpants and a very tall person. I got a xs tall in the cargo sweat pants and the sat above my ankle. Mind you the sizing chart said to do xs tall for someone who is 5’10. So I got them in a small tall and they arrived today and I tried them on and they still sat above my ankle. I am beyond mad I have now spend $90 on 2 pairs of sweatpants from here and they are nothing like how I would expect a small tall to be. I’m extremely disappointed in this and hope aritzia can fix this because 31.5 inseam is not long for someone who is 5’10

Placed 5 orders
They cancelled the 5 orders and never told me why
Keep your money for another company that actually care about their customers

Unclear return policy. If you purchase in-store, you have 10 days, 14 online. I had my receipt emailed to me. No indication of this anywhere on my receipt. Apparently, I had to do my due diligence and find out. If you were straightforward like other retailers, you would print it clearly on the receipt. I unfortunately will have to make a purchase there just to redeem my store credit. Not looking forward to ever shopping there again. Zara is way better.

They scammed my money. FedEx said they delivered my package at 9:48pm and I went out of my house and didn’t see any package. I reached out to fedex who couldn’t prove they deliver the package. The company said FedEx always provided consistent service therefore they refused to take the responsibility. However, fedex has no proof that they delivered my order. I am calling my bank to report the scam

I use to love the jackets for aritzia. But I noticed the quality hasnt been good since pandemic. The jackets never use to pill. Its not as thick. The quality isn't good anymore. My older jackets from aritzia held up better then the new ones. That says something

I went to Aritzia Metrotown and interested in a blouse. The sales told me they don’t have my size and suggested me to order it from another store and pick it up from there. So I ordered and paid at Metrotown store and drove to West 4th store to pick up. After 30min of checking, the sales at West 4th told me that they don’t have this style at all and suggested to order from the warehouse in New West and ship to my home address on priority courier. It was a Friday and they told me I will get it on Saturday. I told them that I needed the blouse for an event on Saturday night and they assured me that with priority delivery it will arrive on Saturday. In return, they gave me a $25 gift card as the compensation of the error and for my driving from Metrotown to West 4th. Today is Monday, Sept 1st and I still haven’t received my blouse. I only received an email from FedEx that it will be delivered on Wednesday Sept 3rd. If I would have known that priority courier would take 5 days, I would have cancelled my order and bought something else for my Saturday night event. I have been a long time Aritzia Customer and am very disappointed with this incident.

I had such a great experience with Aritzia’s customer service! I purchased several sale items in different sizes to try on, but didn’t realize I’d be refunded to a gift card/credit on returning the sizes that didn’t fit. When I inquired on why I had received a gift card, they noted this policy but made an exception for me, refunding to my original payment method without me even needing to ask!

I also received an item I didn’t purchase instead of one I did, which was really unfortunate as the item I wanted is sold out now, but their customer service team were really apologetic and made it easy for me to return the item I didn’t order/refund the one I didn’t receive.

It was so refreshing to have such great customer service like this as it just seems so rare these days!

During a recent visit to the Aritzia store in Guildford Mall, my husband was waiting in the café area while I shopped. He was told he couldn't use his laptop—but using a cellphone was apparently fine. This policy seems completely unreasonable. Why allow one type of device and not another, with no explanation provided? Honestly, this makes the company look like a joke!!!

I ordered a pair of sweatfleece cargo sweatpants and I was so impressed with the quality of material and the packaging they came in. They were packaged very nicely and I was very impressed! Thank you Aritzia for the high quality products and superior packaging to ship products out!

I would give zero if I could. I ordered a shirt in their store and I was told if I have it delivered to the store, it’ll be there in less than a week. Ordered it on July 1st. Today is 23rd and I still don’t have the shirt. I called several times and I got apologies from concierge but different answers each time I called. I wanted the shirt for a vacation that I went on minus shirt and I’m back and still nothing. So disappointed as Aritzia is not cheap. Awful service. They finally refunded me which initially they wouldn’t. This company sucks. Not buying from Aritzia anymore

My order was delivered to wrong address and they refused to help with refund or replacement. Never shopping with Aritzia again.

Worst customer service I have ever experienced. My package never arrived, they couldn't care less. STAY AWAY!

I just ordered a jogger set for my first time ever ordering. Part of my order didn't come in, and they wouldnt refund me or send a replacement, they said was all good and if i find it to let them know. Like wtaf?? I paid for the item and I didn't receive it and they didn't seem to care absolutely disgusting way to treat a customer. If i was anyone ordering id video from start to finish as proof. I wish i did. Im so disappointed as this was my first and last order ever!!