Arlo & Jacob Reviews 

Really happy with the sofa and the delivery service. Fiona at the Bath branch was friendly and helpful. Mark and Ian made the delivery very easy, we live on a difficult road and the sofa needed to be placed in a difficult to navigate room in the house and they made it effortless unlike some other companies. Very pleased.

Really enjoyed the process of ordering and having our 2 x large Ferdinand sofas delivered. We went into the shop in person even though we live far away and absolutely loved all the styles and colours available. We then settled on the items we wanted and placed our order over the phone and by email. Olivia was extremely helpful throughout and even when we came up against a couple of unforseen issues beyond their control, she helped to provide solutions which were suitable for us. Our sofas are now here in situ and we absolutely love them! thank you all so much!

Ashley and Connor were heroes! They navigated some issues and spent a lot of time making sure the bed was perfect. They really did go above and beyond - this wasn’t normal delivery and assembly, it was gold standard service. Thank you!

Today we received the footstool for out sofa. The delivery came at the right time. We kindly wanted that to arrive before noon, if possible, and they delivered that in the morning. Appreciate the effort. Ashley and Connor mounted for us and gave us an extra tip on how to plum the cushion of the sofa. Great tip actually.

Beside all this, we want to thanks Arlo and Jacob to go the extra mile and customise the footstool for us. Basically we ordered a foot stool from another sofa line, but Arlo and Jacob customised the footstool to make it blend with our sofa line (always both in Arlo and Jacob the year before)

The results speak for themselves! We couldn't be happier! Thanks guys

Great service
Really helpful delivery drivers / installers Ashley & Leo
Thanks so much

Great end to end service from the Arlo & Jacob’s team! Alisha in the studio gave us great guidance with selection and patience as we went through every colour combo. Sofa has just arrived and we are really happy with the quality. Excellence service from Mark and Ian who took care in delivering the sofa and had great communication around finding our tucked away property!

We are absolutely thrilled with our new sofa and OTTI sofa bed from Arlo & Jacob. The craftsmanship is outstanding, its beautifully made, super elegant, and incredibly comfortable.

A special mention to Felix at the St Albans showroom, who was so supportive and knowledgeable throughout. He never minded our many visits or the numerous sample requests while we made our decision, which made the whole process feel relaxed and enjoyable. What a stunning showroom too!

From start to delivery (big thanks to Carl & Taz for being so careful and on time) , everything was seamless. We couldn’t be happier and will be highly recommending Arlo & Jacob to everyone we know!

Ashley and Connor could not have been more helpful, pleasant and efficient. Excellent delivery experience.

Great delivery team. Kept informed and updated. Polite and lovely. Winning combo.

Jamie and Michael were excellent, polite and were very efficient.
Thank you
Dr Grewal

The whole experience of buying a sofa was made so easy and enjoyable: even when we had to amend the order after it was placed. Adam and the team at St Albans were great and Ashley and Conor who delivered it were so helpful. I would recommend the company.

The whole process from first stepping into the shop in Bath, to getting our sofa delivered has been 5*. A special mention to Abi in Bath for going above and beyond to ensure we ordered our perfect sofa, and also to Mark and Ian who safely and professionally delivered our sofa to its new home. Would highly recommend Arlo & Jacob

Ashley and Connor were fantastic, couldn't have asked for a more polite and efficient delivery of furniture - 100% better than any of their competitors I've used in the past. Thank you.

From start to finish the service we received was exceptional. The ordering though Jo and Siobhan at the Bristol showroom was very thorough and the delivery team - Haydn &Nev were very careful and a pleasure to deal with. As for the sofas… (Clara) they are the best we have ever had. So comfortable and very well made. Thank you so much!

I have nothing but praise for the teams at Arlo & Jacob. The sales staff at the Guildford branch were great, really helpful, patient and not at all pushy. The communication regarding delivery was reassuringly regular and the delivery team were fantastic. Ashley and Carl delivered our large sofa and they showed such pride in their company and the work they do, giving great advice for care of our new furniture, I can’t thank them enough. I have just received the second part of my order, a lovely chair. This team were also great, very friendly, respectful and efficient. We are very happy with the items that we have bought the look, care and quality feel incredibly reassuring. We are looking forward to many years of happy sitting on our new furniture and purchasing another item soon.

I'm loving my new Arlo&Jacob Hartfield sofa. It looks and feels superb quality.
Aleisha and Rob at the Harrogate store demonstrated patience(because I took a long time to make a decision), great subject knowledge and expertise. Great service and support.
Mark and Ian did a fantastic job of delivering the sofa to my third floor flat and making sure that it was set up perfectly. More great service. Thank you Arlo&Jacob

I had an amazing experience with Arlo and Jacob right from the very start. Fiona from the Bath store was so knowledgeable and patient while I chose my fabric. Ian and Mark who delivered my sofa were equally professional! I live in a top floor flat but they managed to carry the sofa up the stairs with no issues! Great service.

I ordered the Leon sofa for our new home in the fabric fuse ecru. The sofa absolutely exceeded our expectations. It fits beautifully into our home. Of course I must add that the delivery service was exceptional. Mark and Ian were wonderful. They moved and assembled the sofa so quickly. They communicated with me throughout the day and made sure I was happy with everything before they left. They even gave me some tips and tricks on how to keep the sofa clean in case of any spills. So handy! Thanks again to Ian and Mark you made today so easy for me.

Love our new chair. Great staff in the Bristol showroom - big thank you to Zoe and to Jo who were both fantastic and super helpful - and to Mark and Ian for the delivery which arrived exactly when they had communicated it would, and was perfectly assembled. Brilliant service all round.