Arlo & Jacob Reviews 

Over the past 12 months I have been to dozens of sofa showrooms. Arlo & Jacob in Wilmslow was by far the best experience I have had. This was all down to the lovely Rachel. She was amazing, she made my vision come to life by showing me different fabric options and advising which sofa would suit my room, so much so I returned the next day and ordered! Arlo & Jacob are very lucky to have her!

Love my new sofa and it was delivered with care by Mark and Ian

Great experience with this company. From the start the staff made this a company I would buy from again, we were encouraged to take our time in choosing, to measure at home and come back rather than any pressure to buy on the spot. Throughout the staff I have come into contact with - from in the showroom, CS and delivery folk- have been helpful and really pleasant - talking to you as a person rather than any automated answers. When we had a problem this was dealt with quickly, professionally and without fuss. The furniture itself is of excellent quality and fit our requirements.

After spending a lot of time looking at various sofas, I settled on purchasing a Hector large sofa and armchair along with a footstool.
Siobhan in the Bath store was really helpful in finalising my order, along with the other team members who we met on the other 2-3 times we came in the look at swatches and try all the sofas. They gave great advice on what fabrics types might suit and there’s so many swatches to try.
My order arrived sooner than expected, 5 weeks after ordering. Mark and Ian from the delivery team were great, when calling to confirm their arrival time, they couldn’t get hold of me initially so called the second contact.
They were very friendly, set-up the sofas with care and swiftly cleared away all the packaging.
Very happy with the service provided from start to finish and now enjoying my lovely new sofa and armchair!

Absolutely love my new sofa that was delivered today. First class service from start to finish, with outstanding communication every step of the way. Connor and Ashley my delivery men were informative, efficient and a credit to the company. Would definitely recommend!

What a great delivery and setup experience. Ashley and Connor were brilliant, so friendly, incredibly polite and professional. Couldn’t ask for a better experience, actually makes us want to make sure we get our additional furniture from Arlo & Jacob.

Our delivery went very smoothly indeed. Ashley and Connor arrived promptly and put the sofa together. They were informative and explained everything that we need to know about the new sofas. Thank you so much for being such great delivery people!!

Excellent help from Anna in Bristol helping me to choose the right sofa for my needs & lifestyle. She was extremely knowledgeable & very patient.

Very professional delivery team (Ed & Joe); the entrance to my lounge was narrow but they sorted out the best way to get the sofa in without any fuss . Probably the best delivery team I’ve ever seen!

My wife and I visited the Arlo & Jacob store in St Albans yesterday in our long-running search for ‘the’ right chair. We had a style in mind and knew the colour we wanted, but we just hadn’t managed to find the right mix of style and comfort - until Mame, the wonderfully knowledgeable assistant, helped us change our plans entirely. All of the chairs and sofas in the store were so comfortable, the music playing was just right, the lighting was inviting and Mame approached us with a relaxed ease that made me feel she was there to help, rather than simply sell. The Rex swivel chair wasn’t what we’d been looking for but it was just so comfortable. Mame listened to our colour and fabric ideas, gave us some sample options and then helped us make exactly the right selection - no pressure, just assured confidence and knowledge. We left the store knowing that we’d made exactly the right choice and excited about the delivery date.

We’re delighted with our Hector Grande sofa in Caprini dragonfly fabric. We had brilliant advice from Fiona in the Bath showroom. Fiona took the time to find the perfect sofa for our lifestyle, recommending fibre wrap for ease of care and our comfort. We absolutely love it! We also bought the Charlie small footstool in Diamond weave for our snug sitting room. It’s lovely perfect size for resting our feet on. Thank you Fiona!

Great experience from ordering and delivery! Store assistant was very helpful and deliver team were exceptional!

Great delivery service from Mark & Ian. Ensured seamless, mess free installation. Would recommend.

Mark and Ian were very professional and courteous. Carried heavy sofas in and set them up. They look amazing !

From ordering our sofa with Alisha at the Harrogate store , to the updates about delivery the service has been great.
Mark & Ian who delivered the sofa were fantastic, kept us updated with delivery time. Would highly recommend this company.

Fantastic service from start to finish from the Ely team, Jo, Lana and Fiona apologies if I’ve missed anyone, customer service was exceptional with everyone I dealt with. Delivery team Ashley and Connor were very professional and a pleasure to meet, carry on the good work 🙂

Great experience in store with guiding our decisions. Quick lead time for made to order sofas. Ashley & Connor did a great job of delivering our sofas
and we’re super pleased with the quality and finished product. Highly recommend!

Fantastic experience at Arlo and Jacob Wilmslow. Rachael looked after us in the showroom and made sure the order was perfect before placing it - I.e right configuration of sofa and fabric choice. Everything was explained clearly.

Mark and Ian our delivery drivers were lovely and even went to the trouble of popping the plastic protective covers back on our sofa after I had checked it over as we still had building work going on.

And of course we love our sofa!! Thank you A&J :)

Abi in the showroom was excellent - let us cogitate at our own speed and was there with comprehensive knowledge and advice whenever we needed it. Far and away the best in-store service that we saw over 2 years of sofa searching - well done and thank you Abi💐

Marc and Ian took great care over transporting, bringing in, assembling and styling our Ferdinand corner sofa, giving advice on how we can take apart and assemble ourselves when needed. Sooo much easier than our previous ‘stressless’ variety. Thank you guys for the trouble and care that you took.

Excellent all-round. Very pleased with our high quality new sofa - 🏆

Great bed - exactly an expected. Delivery and assembly team Ed and Joe were very thorough and friendly. Thanks!

Really happy with the sofa and the delivery service. Fiona at the Bath branch was friendly and helpful. Mark and Ian made the delivery very easy, we live on a difficult road and the sofa needed to be placed in a difficult to navigate room in the house and they made it effortless unlike some other companies. Very pleased.