Arlo & Jacob Reviews 

Was a great experience buying the sofas, Morgan and Nike at the Islington store were very helpful in helping us select. Mark and Ian were incredibly helpful and lovely when delivering the sofas and pointed out useful information we may need in the future.

Fantastic service from Arlo & Jacob.
Super helpful advice on colour and pattern in the Tunbridge Wells store. Customer services helped get the sofa delivered on time when we encountered an issue and finally Ashley & Conor were the delivery dream team! Thanks all, I’m looking forward to sinking into my new sofa :)

Great service from the moment we walked in the store until we had our sofa delivered. Leanne was so friendly, knowledgeable and helpful. The sofa is great too, very comfortable and feels solid as well as looking great.

Great company to deal with very patient and understanding . Laura at the Solihull branch was a dream! The delivery guys Ian and Mark were also setting the sofa up and were so quick!

After ordering the Otto corner sofa from the Solihull Branch I was very happy with the customer service, the sofa arrived within the timeframe and was delivered by Mark and Ian, who were very professional and treated my sofa with care.
We had a small issue with a thread and after calling the customer service Amanda B arranged an appointment with Andrew the upholster to visit my home he was very efficient and dealt with the problem.
All the staff in the Solihull branch were also extremely helpful.
I would also like to mention Elia from the Nottingham workshop who was very happy to arrange lots of samples to be deliver until I was finally happy with my chosen fabric.
The sofa looks lovely, although the seat cushions are quite firm I was expecting this as the staff had already told me it can take some time for them to soften.

We recently received our sofa from Arlo & Jacob and wanted to say a huge thank you to everyone involved. Joe and Ed, who delivered our sofa, were exceptional — very professional, friendly, and kind throughout. We’d also like to thank Jess and Laura at the Solihull showroom for helping us choose the perfect comfy sofa and making the whole experience so enjoyable. Outstanding service all around. Thank you very much!

I purchased two sofas from Arlo and Jacob in April 2023, and we have been very happy with the quality and wear. However, recently we noticed a fault on one of the sofas. The support frame under the seat cushion was damaged, causing the seat to sag. I contacted A&J to see if they could help and was blown away by the after-service. They collected the sofa within a week and repaired it within two weeks.

We have been super impressed. Arlo & Jacob would be our first stop for a new sofa in the future.

I can thoroughly recommend Arlo & Jacob. From the moment we entered the store in Harrogate we felt welcomed and looked after. Alisha was knowledgeable and really took the time to understand what we were looking for and what would work for us. I appreciated the on-going communication to check specifications and finish. We then had our delivery as arranged by the excellent Ed and Carl, who left no rubbish behind, ensured our corner sofa was installed correctly and made sure we understood about care and how to unclipped each section safely. The sofa is superb, comfortable and fantastically well made. Thank you for helping bring our home alive.

Delivery by Carl and Connor was great - really professional and friendly.

Great experience over all, we’re so so happy with our new sofa and the Customer service from the Arlo & Jacob team has been fab. Thank you!

We went into the St Albans store today looking to purchase a new sofa and Armchair We were immediately greeted by Mame who was amazing, highly knowledgeable on the product range and colours and provided us with all the details we needed to make a purchase.

Mame is a credit to your store, super helpful and friendly.

Thanks to Kay in the N1 shop and Mark & Ian on the delivery. The team was great, and very happy with our sofas. Thanks A & J!

Anna in the Bristol shop was very helpful and considerate. The team took care of me all the way through. Mark and Ian did an amazing job of getting the sofas up very tricky stairs! Thank you all. I am very happy with my beautiful new room.

We have had a really good experience with Arlo & Jacob. The team at the showroom in Islington were friendly and helpful and patiently answered all our questions. They were also very patient with our 6 years old twins who had to spend a long time in the showroom! The delivery team, Hayden and Nev, were also friendly and professional.

We recently purchased an armchair and two footstools from Arlo & Jacob in St Albans, and we couldn’t be happier with the service we received and the products.

We met with Felix and Leanne when we visited the showroom at the end of March, who were both hugely knowledgeable about the products, and were incredibly helpful and patient when taking us through our various options. They were a pleasure to deal with, and myself and my wife were so impressed by their obvious enthusiasm for the company, and the products.

We ended up purchasing a Ferdinand armchair, and two matching footstools, which were delivered this week. The overall quality of the chair and footstools is of the highest order.

A special mention also to Mark and Ian who delivered the chair and footstools. Again, they were so easy to deal with, and hugely helpful. They assembled the parts that needed to be fitted onsite, took away all packaging, and gave us excellent advice on how to care for the products.

Everybody we dealt with during our Arlo & Jacob experience were a pleasure to deal with, and a credit to the company.

We cannot recommend Arlo & Jacob St Albans highly enough…

Really great experience with the delivery of our Arlo and Jacob sofa. Jamie and Michael effectively and accurately communicated their arrival time, and had the sofa installed in no time. They were clean, polite and respectful and even removed shoes without being asked before walking on our carpet. Great job and five star service. Thank you

Buying a sofa is a large expenditure and you want to feel you’re making the right choice. Fiona in the Bath store was very well informed and provided us with all the info we needed to whittle our choices down. The sofas took longer to arrive than expected but given that these are hand made in a single UK based factory, I didn’t mind that at all. Delivery was straightforward and Mark and Ian were super efficient. Overall we are really pleased with our new sofas!

Exceptional service from start to finish. Thanks to Mark, Ian and Nike for all your help.

We visited the Marlow store, the staff were very helpful and extremely knowledgeable. They emailed us all of the fine details of each product we showed interest in, which is really useful when you’re overwhelmed with information.
We then bought our sofa online.
4 weeks later Ashley and Connor delivered our sofa with such care, showed us how to put it together and take it apart safely. Then gave us advice and tips on how to take care of the sofa.
The overall service from viewing to delivery was fantastic!

Lovely from start to finish, made the whole process really fun! Nike in the Islington store was helpful and never pushy, made sure we measured before buying and totally in tune with what we were looking for. Love that it’s all made in Nottingham and supporting British companies. Brilliant quality. Joe and Ed were lovely on delivery and very friendly and accommodating. Thanks for everything would definitely recommend!