Arlo & Jacob Reviews 

Mark and Ian were very helpful, thanks both

Very helpful when I had to change the delivery address at the last moment.
Ashley and Ed were great guys - cheerful and helpful and careful. Moved furniture in the storage unit to accommodate the sofa delivery. Would buy from Arlo & Jacob again for delivery service alone.

From the moment we went into the Tunbridge Wells store and spoke to Lidia to when Ian and Mark made the delivery, the service was excellent.

I was worried about the sofas fitting up the stairs but they gave me full advice about which would work best for our space.

I collected many samples to help with the final decision on fabric.

The delivery was made on time.

The sofas are well made and beautiful.

The delivery of the furniture was highly professional , both Ian and Mike kept their cool despite the hottest day of the year!
They unloaded the settees and fitted the felt pads to the legs of the furniture very quickly.
Anna in the Bristol showroom was very patient with us as we were uncertain of the colour chosen….she helped us through the process and the furniture looks great!

Thanks

I love my Finn sofa! Ashley and Connor were fantastic at delivering the sofa - they were friendly, professional and managed to get the sofa up the tricky staircase in 33 degree heat! Kay at the Islington store was amazing, instantly put me at ease, helped with colours and fabrics that would be best for our home and made the process so easy. Will definitely be purchasing from Arlo and Jacob again!

Ashley & Connor are an asset to the company. They carefully orchestrated a tricky delivery up 4 flights of stairs on a 34 degree day. Fab delivery team.

Fantastic products, brilliantly made. From the showroom to delivery - perfection. Anna in the Bristol showroom helped us choose our new sofa, and her knowledge was expert. Ian and Mark on delivery were great - even in 31 degree heat!

Great experience. Many thanks to Felix and Leanne at the St Albans branch for all their help.

Excellent customer service. Ordered multiple items and was extremely happy with the service from the showroom until it was delivered and assembled. Will be ordering again for sure

Absolutely love my new Hector armchair and Otti snuggler bed which were delivered yesterday!
Coupled with my Otti sofa, rug, cushions and a button stool which is due to turn up anytime now, my house is beginning to look like my own Arlo and Jacob showroom!
Many thanks to the staff at Ely, in particular Fiona who was very helpful and patient with me when choosing what I wanted
Also special mention to the delivery teams who go above and beyond, (this time especially) as Ashley and Lal had to get a pretty heavy snuggler bed up a tight set of stairs and managed it with ease
Many thanks to you all :)

Ashley and Lal were super friendly and really helpful! Thanks so much very professional too.

Great show room.helpful manager at showroom. Excellent choices.

Delivery organised with my calendar in mind.

Very efficient delivery men.

Amanda in the Marlow showroom was very helpful, and patient!, whilst we went back and forth on colours and materials and Mark and Ian delivered our new sofa
with care.

Mark and Ian delivered the sofa efficiently and professionally and were very friendly. Rebecca from the Marlow store also helped us so much in selecting the right sofas for us and we’re really pleased. Thanks for a great service from all involved!

This company were fantastic from start to finish! The showroom staff in Tunbrdge Wells were so helpful, especially Lidia. The delivery was spot on & Ed & Ashley were amazing, put both sofas where needed, unpack aged, fitted feet! Really nice, good guys! Excellent Service & great products, thoroughly recommend!

I always have a fantastic experience when ordering from Arlo & Jacob, the customer service and workmanship is incomparable in my opinion. I received my order yesterday (the Sofia chair) which was delivered by Ollie and Liam. Every item of furniture I’ve ordered has been exceptional quality but what makes the whole experience even better is the superb customer service and this extends to the delivery team who take so much care in their job. Thank you to the whole team once again for a beautiful addition to my home!

We decided it was time to replace our ageing sofa and visited the store on a Sunday. The range on display is excellent, and Mame was brilliant and she helped us navigate the options and find exactly the right sofa and fabric combination for us.

We went ahead and bought one on the day, only to get home and realise we'd not measured properly and actually wanted the larger size. A quick call back to the store and Mame sorted the change effortlessly, with a fast turnaround on delivery too.

We later decided to add stain protection, and Leanne at the branch walked us through the product, what's covered, and took payment again, completely hassle-free.

Everything about the experience was smooth from start to finish. My only complaint is that sofas last long enough that I won't need to go back any time soon , it really was that enjoyable an experience.

Very efficient, informative, helpful and friendly service. Really couldn’t ask for more. Our counterparts were Mark and Ian for the delivery and Louise in the store, and all were great.

Jamie & Michael were very respectful of our property n very helpful to demonstrate how the sofabed works.

Hayden and Nev did a great job. Very thoughtful and careful installing the two couches . Which look great .