Arlo & Jacob Reviews 

What a lovely experience that whole process of buying my A&J gorgeous sofa. The helpful staff in the Guildford shop, Gail helped me make my decisions on such a selection of beautiful products. The communication was superb when I telephoned to confirm something. & the delivery team, Mark & Ian were so lovely and considerate & efficient. And the products are absolutely fantastic , so nice to have been offered all these personal skills in this day and age. Arlo & Jacob what a great company you are 😍

My Henry large sofa arrived only 4 eeeks after delivery and is just as expected. Lovely! Professional delivery from Mark and Ian as well as excellent prompt customer service from Michelle Laila and Siobhan at the Chiswick store.

We spent nearly £9000 with Arlo and Jacob 5 years ago, now we need their help and there is no interest in helping us. Very disappointing

After a failed delivery from a different supplier (despite following the necessary online guide), we took a visit to Aro & Jacob in Harrogate to wallow and find an alternative. Rob who helped us was very knowledgeable, patient and helpful in our search. We were overly anxious about the sofa fitting through our hallway which Rob assisted with reassuring us and helped make sure we felt comfortable with our decision. Thankfully, there are options to split your sofa to make things easier with our narrow hallway which was a huge driver for us.

We went for the Hector split option. The sofa fit through our hallway very easily by using the split method on the sofa and was delivered and installed by two lovely guys Mark & Ian, very professional and great at their job - really nice to see. I’d like to add aswell they were very respectful of our home and very polite too.

Not only is the sofa the right colour we wanted, we felt the lead time was also pretty quick AND it is very comfortable. We couldn’t be happier with the result and the process along the way and would absolutely recommend going in and chatting with them if you are thinking of getting a new sofa. Hector Split was the one for us!

The client service from Arlo & Jacob has been exceptional, from the advice and guidance received from the staff in the Tunbridge Wells showroom, the online ordering experience and pre delivery support and care to the delivery experience. Mark and Ian, who delivered the sofas were efficient, shared advice and guidance about sofa care. I cannot fault a single aspect and the quality of the sofas; beautiful, they did not disappoint. I would definitely recommend, it is refreshing in what feels like declining customer service environment to deal with a family run company that takes it so seriously and consistently.

Great service throughout the process, and comfy Ferdinand chairs in bespoke fabric are looking great. Very helpful delivery drivers- Ashley and Joe.

Great service, went above and beyond what was expected during delivery. Ashley and Joe were super helpful and pleasant. We love our new footstool!

Adore my new sofa, it was well worth the wait! Ashley & Connor made the delivery a breeze and were quick to accommodate a needed change in delivery timings to fit my schedule. So appreciative.

Our whole experience with Arlo and Jacob was a delightful and stress-free experience - from first stepping into tje Solihull store and receiving excellent advice and help from store manager Jess, to the courteous and professional expertise of Ian and Mark who delivered our sofa. Would highly recommend!

Mame in the St. Albans branch helped us decide which setup was best for us, we went for Ralph Grande and a footstool, it was worth the wait for production the quality and comfort is the best we've had.
Loads of fabrics on offer definately worth a visit, we were ready to order from another store along the same row but A&J were better value.

Aggie was wonderful helping us choose the sofa. Ian and Mark did a great job getting them both in and helping me move my old sofa too. Fantastic service all round. Highly recommend

Mark and Ian were very professional and friendly when they delivered the sofa. They were flexible about delivering via the back garden entrance. Fiona in the Bath store was delightful and most helpful. The quality of the sofa is excellent.

Big thanks to the team at Arlo and Jacob Whiteladies Rd Bristol, Zoe, Anna and Jo who all contributed to a great buying experience, our sofa and armchairs arrived today, we are very happy..also thanks to Carl and Haydn for a stress free delivery and installation.

Great experience from the team - Fiona providing advice and suggestions. Mark and Ian delivering the sofas safely and disposing of any packaging.

Mathilda from the Bath store was super friendly and helpful in choosing the sofa and then Mark and Ian who delivered it were great, really friendly gents who took their shoes off and set the sofa up for us. Great service all round!

Mark and Ian were great at assembling the furniture quickly and really helpful and friendly.

Very good service and the deliverymen Mark and Ian were exceptional. They were very efficient, ensured sofa was exactly where we wanted it and left the room neat and tidy.

Laura at the Solihull shop was brilliant! Well-judged support and assurance, non-judgmental and a pleasure to speak with. The delivery team, Mark and Ian, were fantastic. Utterly professional and careful delivery and set up. Also, really lovely guys. Perfect from start to finish!

Having already purchased a sofa from the St Albans store we returned to purchase a foot stool. As with our previous visit, Leanne was very helpful and knowledgeable about the products. What we love about Leanne is that there is no hard sell which makes the whole experience more enjoyable.

Mark and Ian were great with the delivery of our sofas and chairs. Really helpful, and great attention to detail when assembling the furniture. The overall service we received from Arlo and Jacob was positive too and a small hiccup with the delivery slot was soon remedied. We’re very happy with our new furniture.