Arlo & Jacob Reviews 

Mark and Haydn offered me an excellent service this morning with a call an hour before delivery and then a v straightforward delivery/install of 2x sofas. They were very warm and friendly, and super professional in their considerations of getting the sofas into the lounge safely and left the 2 sofas beautifully installed with plumped up cushions! Thank you

Fantastic product that we are looking to spending plenty of time on. Burnt orange colour has changed the look and feel of our room. Customer service excellent from store (Gina) to delivery. We have a complicated back entrance that Mark and Ian did a stellar job delivering into. Big thanks to them for setting us up - really efficient and friendly service - If only all services were like that!

Delivered on time efficiently.Mark and Ian were friendly, polite and efficient. Lovely sofas exactly what we wanted.

Elena and the team at Arlo & Jacob were amazing from our first visit through to our final order. A lovely store, beautiful product range and a very knowledgeable team giving great advice with patience and without pushiness, much needed when spending a lot of money on such an important piece of furniture for your home. Great in-store experience, tea, coffee, treats for the dog and kids, and also great follow up communication. We haven't received our sofa yet but have high hopes! Only 5 weeks from order to delivery too.

The promised delivery time was spot on and the job was completed quickly and efficiently. Special thanks to Mark for his help today.

Just had beautiful Henry sofa, armchairs and footstool delivered. Caroline and Daisy in the Guildford store were very helpful re choosing colours, what matched and the whole buying process. Mark & Ian delivered them at the time advised, set them all up and took away all the wrapping etc after making sure we were happy with them - we are!

Fantastic service from Siobhan at the Chiswick showroom right through to Ed and Haydn when they delivered and unpacked. Thoroughly professional and a pleasure to deal with throughout.

Just received our Clara sofa and it looks great! Can’t fault the service from Brenda in the Marlow showroom through to the delivery team of Ian & Mark. Would recommend !

Thanks Caine and Liam for a safe, smooth delivery of our sofas and chair. Polite and careful what more can you ask for 😀

We had been planning on buying a sofa and chair from a different company as I didn't think we could get different patterned fabrics. However when we went to the St Albans store, we were greeted by Leanne who was extremely helpful and showed us all the beautiful patterned fabrics we could choose from. We've often felt like we've been ignored in other shops, and it made all the difference being greeted at the door and being made to feel welcome. Came in not thinking we would be buying anything and came out with a quote for a sofa and chair which we loved. The ordering process over the phone was also great! Thanks to the Bath store for your help :)

Can't wait for our new furniture to arrive!

We bought a sofa 5 years ago and noticed some sagging of 1 cushion and 1 arm rest. From the point of contact with Amanda in customer services, the care has been excellent. Although the sofa range has now been discontinued, it was picked up, we were given a replacement on loan and our beloved sofa returned fixed! The professionalism of the delivery team and communication of the rest of the team was exemplary. Thank you!

Really pleased with our new sofa. Every part of the process was a joy. The staff in the St Albans store were welcoming and helpful. Felix who I met on my first visit and Leanne who took our order were both brilliant. Great communication between order and delivery. And finally Ian and Mark who delivered our sofa today (on the hottest day of the year!) were friendly, efficient and did a great job of setting it up.

Excellent service from ordering to delivery. Beautiful and well crafted sofas. Thank you!

Excellent customer service in Solihull store followed by great communication throughout making of sofa and delivery. Delivery team were fab and the sofa is absolutely amazing. We are so pleased with the whole experience and final product. Would fully recommend

Terrible driving with unsafe swerving by delivery driver in truck, and lack of indicator use on the M5 on 20/6/26 at 11:40am.
Almost crashed with small Citroen
Delivery truck Licence plate : KW74 SYV
Very poor representation/advertisement for this company.

The experience from start to finish was excellent. Gayle in the Guildford store was super helpful and patient! The quality and choices of sofas is top notch. And the ordering and delivery was all perfect. Mark and Ed delivered with care and attention. Thank you.

Mark and Ed did an outstanding job delivering our new chairs this morning. Brenda from your Marlow store was also great and it was down to her advice that we now have two beautiful chairs

The staff especially Rebecca was very friendly and approachable, never pressured me to hurry a decision, I had lots questions and popped in multiple times and she was very patient, and offered samples snd followed up after, Infact all staff were so friendly and with my puppy !
The delivery guys were very professional, respectful and careful, polite, was a pleasure shopping with you, good service which is missing in so many places now.
Love my sofa !

Absolutely brilliant service from the entire team at Arlo and Jacob. Phyllida in the Bristol store was helpful, friendly and fun .. and also very patient!
Also fantastic efficient friendly service from Haydn and Carl when they delivered our sofas.
It’s clear that Arlo and Jacob have a fantastic culture and the entire team really care.
Thanks a lot!

We had an issue with one of our swivel chairs after more than two years use … it was repaired at home by one of the technicians within a few days of reporting the problem
The manner in which the problem was dealt with was not only quickly but very professionally from start to finish
A truly great company to deal with
Thank you