A brilliant experience. From visiting the show rooms in london, to being looked after by the team at Ely throughout my ordering process. I had many questions and they were all answered with care and... Toon meer
Bedrijf heeft geantwoord
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Great service again from Arlo and Jacob. Their communication has been excellent and Siobhan was a great help on the 'phone when I was struggling with the online order. Delivery was amazingly quick a... Toon meer
Bedrijf heeft geantwoord
Having spent over an hour trying every sofa in a neighbouring well-known sofa store, we thought we'd "pop in" to see what Arlo & Jacob had to offer. It's not a brand I'd come across before, b... Toon meer
Bedrijf heeft geantwoord
Start to finish this was an excellent experience. Brenda in the Marlow store was super helpful and friendly. Our amazing sofa got ordered, built and delivered in a month! Ashley and Nev who delivered... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Arlo & Jacob is all about new luxury, made the old-fashioned way. We handcraft each sofa one by one right here in Britain - no assembly lines, and no compromises. Every sofa is forged under the careful stewardship of one dedicated craftsman, with pride and precision. That’s why we guarantee the sturdy hardwood frames for life. With longevity in mind and a wealth of design options and endless fabric choices at your fingertips, we’ll help you build the perfect piece for you. These are sofas for the design-conscious, with a dedication to making sure your sofa is for life!
Contactgegevens
Unit 10, Castle Lane, DE73 8JB, Melbourne, Derbyshire, Verenigd Koninkrijk
- 03300 945 855
- customercare@arloandjacob.com
- www.arloandjacob.com
4,9
Uitstekend
1K reviews
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Great service
Ashley & Connor were friendly, professional and swift. Great service!
3 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Oh, what brilliant news to hear! Thank you for sharing this positive feedback!
If every delivery driver was like Carl…
If every delivery driver was like Carl and Ashley the world would be a nicer place. They were friendly, polite and super professional. Despite having to carry the sofa down flights of stairs in 30 degree heat they so accommodating. When you buy expensive things you expect the entire service to be reflective of the price you paid. And this is exactly what we experienced with this delivery. Thanks team!
10 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for such a lovely review. We couldn't ask for a better compliment than that. We're delighted to hear Carl and Ashley looked after you so well, especially in such hot conditions, and that the whole experience felt worthy of the investment you'd made. We'll be sure to pass on your thanks - they'll be very pleased to hear it.
From beginning to end a great experience
From beginning to end, a great customer experience. Michelle patiently helped us to make the right decision in the Chiswick store. Mark and Ian took care of a professional and tidy delivery. The sofa is very comfy and is the center piece of our new flat. Super pleased.
8 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear Michelle helped you find the right sofa without any pressure, and that Mark and Ian made delivery feel effortless. Best of all, it's wonderful to know your new sofa has taken centre place in your new flat. Enjoy!
Thanks Ian & Mark
Thanks Ian & Mark. Nice & quick, neat & tidy. Marvellous.
8 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Nice and quick, neat and tidy is exactly what we aim for. Thanks so much for your kind words.
Sofa looks great
Sofa looks great! Ian and Mark also did a great job at delivering and setting it all up.
9 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your kind review. We’re so pleased our TLC delivery team delivered a great experience.
Excellent - again
The level of service from A&J that we know and appreciate was in evidence again today. Plenty of communication from Ashley and Connor ahead of their arrival. Careful handling, unwrapping and fitting of the item. A great job by two pleasant young men. Thank you.
8 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. It's wonderful to hear the level of service you've come to expect from us was on show once again. We'll be sure to pass your kind words on to Ashley and Connor - they'll be delighted to know their care, communication and attention to detail made such a positive impression.
Faultless from start to finish
There are numerous options but the showroom staff were friendly, helpful, and understanding as we narrowed these down over a number of visits. (particularly Gill at Wilmslow). Communication re delivery was timely, with the original delivery date being met. The delivery team were friendly, efficient and on time to the minute. Other than two new sofas in our sitting room you wouldn't known the delivery team (Mark and Ian) had been. First class service at every step.
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear the experience felt first class from beginning to end. It was a pleasure helping you find the right sofa, and we're delighted that Gill, along with Mark and Ian, made every step of the journey such a positive one. We hope you enjoy your new sofas for many years to come.
Great experience throughout
Great experience throughout. Team in shop very friendly, order management and delivery were faultless. Great the team helped me with a small issue after delivery.
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're delighted to hear the whole experience went smoothly, from the showroom to delivery. It's great to know the team could help quickly with a small issue after delivery. We hope you're enjoying your new furniture.
Love my new chair
Love my new chair. Prompt delivery from
Ashley and Connor, many thanks 😊
A very pleased customer
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Wonderful! Great to hear and we are so grateful you took the time to share this! Thank you so much.
Lovely sofa
Lovely sofa, so comfortable. Was a longer wait than we expected but was worth it now!
Thanks to the delivery guys Mark and Ian who managed to get the sofa in well into a small space. Friendly and helpful!
6 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear you're enjoying your new sofa and that it was worth the wait, we're sorry there was a delay with your fabric. We'll be sure to pass on your kind words to Mark and Ian - they'll be delighted to hear their hard work and care made such a positive impression.
Great service from Ashley & Connor
Great service from Ashley & Connor, kept me well informed on delivery times. They let me know that they were actually going to be early which was brilliant!
Very quick delivery service, unpacked everything and put in place and talked through care of sofa.
Thanks again, great service!!
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're delighted to hear Ashley and Connor kept you well informed and made the delivery process so smooth, even arriving earlier than expected. We'll be sure to pass on your kind words, and we hope you enjoy your new sofa for many years to come.
Thanks Ashley and Connor
Took delivery of our new furniture today. Highly impressed and pleased with the service received. Excellent communication in advance of delivery time with a very friendly and professional approach to setting up our new furniture. Time was also taken to explain how best to look after the furniture. Thanks Ashley and Connor.
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear you were impressed with the service from start to finish, and that Ashley and Connor made the delivery experience such a positive one. We'll be sure to pass on your kind words, and we hope you enjoy your new furniture for many years to come.
Wonderful service
The service from Arlo and Jacob has been 5 star. The experience from start to finish has been wonderful, from the moment I first met Gill and Rachel in the Wilmslow store to Mark and Ian delivering my furniture today. All staff were polite, friendly, helpful and courteous. Nothing has been too much trouble and the ladies I met in your show room have well and truly gone above and beyond for me.
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're delighted to hear you had such a positive experience, from the help and support of Gill and Rachel in our Wilmslow showroom to the delivery from Mark and Ian. We'll be sure to pass on your kind words - the team will be thrilled to hear them.
Thanks to Mark and Ian for a seamless…
Thanks to Mark and Ian for a seamless delivery!! You guys are an asset to Arlo and Jacob !!
7 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Oh, what brilliant news to hear! We’re so pleased our TLC delivery team delivered a great experience.
The whole experience with Arlo & Jacob…
The whole experience with Arlo & Jacob has been excellent resulting in us receiving a lovely sofa yesterday. From the helpfulness of the Bath show room team, to the comms and finally the delivery and installation by Mark & Ian, it has been a great experience. Finally the quality of the sofa is also excellent
6 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're so pleased to hear you enjoyed the whole experience, from the helpful team in our Bath showroom through to the delivery and installation by Mark and Ian. It's especially wonderful to know you're delighted with the quality of your new sofa - we hope it brings you years of comfort and enjoyment.
From beginning to end
From beginning to end, why would anyone buy a sofa from anywhere else. Ashley & Connor Delivered the sofa today and could not have done more to help. Setting the standard for customer service in the delivery department. Thanks guys!
6 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
We are so pleased our TLC delivery team gave such an excellent experience. Thank you so much for sharing.
Ashley and Michael were both…
Ashley and Michael were both professional and helpful. Nothing was too much trouble. Very nice guys
30 juni 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We’re delighted our TLC delivery team looked after you so well.
Excellent experience
Excellent experience recently with Arlo and Jacob - Jo in the Guildford store was a pleasure to deal with and very helpful, and the ordering and delivery process was very smooth and well run. Mark and Ian did a great job on the day of delivery. Thanks everyone, we shall be back!
30 juni 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely review. We're delighted to hear you had such a positive experience, from Jo's help in our Guildford showroom through to the smooth delivery from Mark and Ian. We'll be sure to pass on your kind words, and we're looking forward to seeing you again.
Sofa delivery
Ashley and Connor delivered our two sofas at the expected time. They were friendly and respectful, and took great care in installing the sofas. They also provided helpful information on how to maintain the luxurious appearance of the sofas.
1 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your lovely feedback. We're delighted to hear Ashley and Connor took such great care with your delivery and installation, and that they were able to share some helpful tips for looking after your sofas. We hope you enjoy them for many years to come.
Ashley and Conor were very professional…
Ashley and Conor were very professional smart on on time kept us posted with their expected times. Very friendly and professional individuals
3 juli 2026
Review zonder uitnodiging
Antwoord van Arlo & Jacob
Thank you for your kind review. We’re so pleased our TLC delivery team delivered a great experience and kept you updated.
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