Arlo & Jacob Reviews 

The whole experience from the advice in the Harrogate showroom to the delivery from Ed and Will. We were very impressed by the speed and quality of the product, the information regarding choice of material from the showroom staff was very helpful too. We would definitely recommend Arlo and Jacob to family and friends

We had a great experience from start to finish. Félix was extremely friendly and professional and spent a lot of time helping us to consider different options and giving sound advice. And when we came back to buy Elena helped us with great advice on colours and materials and then took us through the whole buying process painlessly.

This was an excellent experience end-to-end. I had been in and out of other sofa stores for about two years. When I visited Arlo & Jacob in Bath, everything fell perfectly into place. They had the smaller size sofa I wanted, they we were endlessly helpful about possible coverings, and waited patiently till my daughter could come and give a second-opinion comfort assessment. Placing the order, estimated and confirmed delivery dates all went exactly to plan, and the two delivery guys were on time, efficient and helpful, removed every trace of packaging, and added small extras like felt pads to the feet on my wooden floors. It wasn't cheap, but it absolutely delivered what I had paid for.

Exceptional experience from start to finish. The in store team were great, delivery was immaculate, there was a tiny snag on one of the cushions and the team replaced without hesitation... and of course, the sofas are unbelievably comfy.

Our experience with Arlo & Jacob was amazing throughout and we are delighted with our lovely new sofas! Everything waas seamless and so professional, from the customer service we received from Jo and Zoe at the Bristol showroom, Siobhan in the delivery team and Ed and Ian on the actual day of delivery. Jo and Zoe took great care in advising us and went above and beyond our expectations with their professionalism, attention to detail and knowledge, ensuring that we were happy with our eventual choices in every respect. Siobhan kept us informed on the delivery throughout and Ed and Ian took great care in putting our sofas in place and advising us, they left everything immaculate as well!

The whole experience has been flawless. We were sofa hunting on a sofa shop next to Arlo and Jacob and by chance we saw the shop. Mame and Siobhan have followed us through the whole picking and ordering process. They were very quick and helpful in responding to questions and also made helpful suggestions. On the day of delivery Ed and Joe were great. They were super efficient in assembling the 2 sofas and show us few things regarding the sofas. The quality is great and we do love our 2 new sofas

Myself and my wife came down to the Chiswick shop and we met the lovely Matt. He was super friendly and helpful and gave us lots of really good advice.

He really knows his stuff and it was a lovely experience all round!

Thanks Matt. Can’t wait to see our new Sofa

BOlive xx

Ed abs Joe were very friendly. They told me everything that they were going to do. They also gave me tips on how to keep my sofa looking good. I think her name was Kay or Kate in the Islington branch who helped us to decide which sofa we were going to buy. Nothing was too much trouble for her even though we ordered on line from the outlet.

We've had fantastic experiences with Arlo & Jacob over the past year. We're delighted with the sofas we ordered back in January - we've been enjoying them over the last 6 months and they look as perfect as they did on day one. We recently ordered two more sofas and had a wonderful time choosing fabrics etc with Zoe, Anna and Jo - all are so experienced, helpful and great fun to work with. Thank you team Arlo & Jacob

Great service and advice from start to finish including delivery! Also the best sofa - live it!

A super enjoyable experience from start to finish. We were helped in the showroom by someone that clearly knew what they were talking about, every follow up arrived promptly when expected, any queries were dealt with quickly and efficiently. The sofa was delivered on time and is super lovely. Good job all round.

I’ve had my two settees for a couple of months now and I’m really pleased I chose Arlo & Jacob. The settees are very comfortable and don’t need much if anything by way of cushion plumping etc. The top of the range Aqua Chenille fabric in Marine looks great.
Customer service from A&J was excellent particularly regarding the delivery date/arrangements and a big shout out too for Louise, Michelle and Matt in the Chiswick store who were really helpful and patient whilst I made decisions about which settees and fabric. Highly recommended company to do business with.

Sales team in Bath were excellent, very helpful. The sofa is good quality.

We specified that sofa should be apart for delivery, but it had not been, making it difficult for it to be delivered.

Courteous, friendly and knowledgeable delivery crew.

The ordering process at Arlo & Jacob was straightforward, and the team at the Bath branch were incredibly helpful throughout. Their customer service was excellent, and I couldn’t fault that part of the experience.

Unfortunately, for the price I paid for my sofa, I’m extremely disappointed with the quality of the feather topped foam cushions. They require constant plumping to maintain their shape, which is far more maintenance than I expected. After sitting on the sofa for more than 30 minutes, the cushions become noticeably flat and uncomfortable. Even though this sofa is just over 2 months old, it already feels as though it’s over 10 years old because the cushions lose their shape so quickly.

Given the price point, I expected a much higher standard of comfort and durability. While the buying experience was excellent, the quality of the cushions has been a real letdown.

Alisha at the Harrogate show room was just the best. Her advice on colour contrasts, the best fabrics to suit our family life and the best sofa options for us was brilliant. We really appreciated all her help & advice. Could not recommend her enough.
Ed & Joe were also absolutely brilliant when delivering the sofas too! Friendly, professional and very diligent.

Couldn’t be happier with the service. Thank you to everyone.

Thanks, Amy, Rafi & Arlo

Delighted with my Arlo & Jacob Cleo sofa which arrived exactly as specified and looks just as good as I imagined! I ordered it via the Chiswick branch, where Matthew was very helpful in advising me about the particular specification I wanted. The delivery team was also excellent and gave us advice on how to look after the sofa too!

We walked into Arlo & Jacob not knowing anything about them. It was an experience I've been telling everyone about! It couldn't have been more personalised with guidance throughout. The amazing Mame knew exactly when to help and when to leave us - very different to pushy sofa places. After our visit, the team reached out (huge thanks to Mame and Elena) with recommendations and helped us make the final decision. We have placed our order exactly customised to how we wanted it and cannot wait for it to be delivered to our home!!

The Arlo and Jacob team were all really helpful and responsive and Conner and Ashley let me know when they were coming to deliver the sofa and were very friendly efficient and tidy. Really happy with the sofa which looks beautiful and is super comfy.

Ashley & Connor were friendly, professional and swift. Great service!