Arriva Reviews 

The London Overground network must be the most chaotic and mismanaged in the city. Constant cancellations with no notice seemingly at the whim of the operator. Endless weekend cancellations for engineering works that are never ever complete. Meanwhile Arriva gave their executives more than one million in pay and bonuses in 2023 — a massive 60% increase in the middle of a cost of living crisis. Nice.

Rude drivers not friendly and second time wouldn’t let me on the bus with my dog said no seats went passed loads of seats need training to be friendly good manners don’t cost nothing to be nice Last year drove past me wouldn’t even stop lucky I drive don’t have to use public transport very often my view is if you hate your job find one you like better staff needed

This company will never improve, I have been using this service for 9 years now and nothing has changed, still just as dreadful as ever and yet you still put those fares up and up, sell the company to someone else, just need a good bus service that's it. I couldn't really write down all my complaints as there isn't enough room on here, ha ha ha

I’m on a train from York to London and it’s appalling. Tatty fraying seats, blown windows, not enough spaces for luggage, this is such a rip off. I took LNER going up to York and it was incredible. Will never use Arriva again, I don’t recommend it.

Absolutely appalling service yesterday with the 203 bus, or lack of. Again. I wanted to get the elusive 17:18 from Tingley to Leeds centre but I could see on the live tracker there was no bus due. I kept watching and eventually set off for the bus stop. A bus finally arrived after a long wait at about 18:15 (we’d waited an hour even though they’re meant to be every 30 minutes and we should have seen 3 by this point) only to be told by the driver that he’d been told to terminate at White Rose Centre because ‘the roads were too busy’. He didn’t know of the next bus would go into Leeds either. What a joke. So we were forced to call a taxi at a cost of £14 rather than £4 on the bus. The roads were absolutely fine, and we got into Leeds no issue using the same route as the bus.
Fast forward a few hours and we go to get the last bus back on Boar Lane at 23:24, only for the sign on the bus stop to show it was cancelled. So again we had no other choice but to spend £22 this time on a taxi home or we’d have been stranded. So our round trip to Leeds cost us £40 instead of the £8 it should have cost for 2 people on the bus, plus over an hour in lost time. How do you expect people to use this service to commute to work or to events, or at all? And how can you leave people stuck like that, who maybe can’t afford to get a taxi? At least with trains they don’t just leave you stranded if they cancel the last train. But you just don’t care, there’s no accountability at all. I’d like to say this experience was unique, but it’s happened almost every time I’ve gone to use the 203. I hope you know you’re putting people in danger or risking their employment with your lack of service and lack of assistance, especially late at night. Shame on you.

I live in esh winning and suffer extreme back pain so the bus service is NECESSARY to get my son to and from primary school. I pay for the weekly pass but actually find it pointless as the buses are regularly either late or just don't turn up leaving me to either rely on a bus that doesn't come until 9.15 (30 mins) late for school run or waiting for their bus that turns up around 9.30am with another bus 2 mins behind it. Now map tracking them the bus was in Durham this morning at 8.30am (21/09/2023) but did not leave til around 9am as a service we rely on this is not reliable or fair as the service users pay a fortune to a rubbish service that doesn't turn up and if they do normally 2 buses literally together

Jeg gik ind på arrives App for at vise min billet, man fandt ud af, at den var sendt på min mail. Jeg prøvede flere gange, at sige til den kvindelige konduktør, at jeg havde fundet den. Det eneste svar jeg fik var, at jeg skulle udlevere mit sundhedskort hvilket jeg ikke ville, da hun jo bare kunne tjekke min mobil med betaling fra Holstebro til Århus. Da jeg skulle skifte i Herning, havde hun kontaktet politiet,da jeg tilsyneladende ikke var samarbejdsvillig. Det endte med hun fik mig anholdt i Herning, da jeg skulle skifte spor. Jeg skulle være i Århus kl 9.00 til operation, men endte i stedet med at blive sat af politiet udenfor stationen, fordi konduktør ikke ville have mig med Arriva. ???? Jeg kontaktede jer da jeg sad i toget mod Herning og det blev bekræftet af jer, at jeg havde en gyldig billet. Det kostede mig 900,- at komme hjem igen. Tak for.......

It's so Simple It's Unbelievable, I Pressed The Bell After We Pulled Away From The Cephas Street Bus Stop, And The Bus As Expected Continued To The Next Stop "Darling Row" And Stopped, Bothe And Another Chap Were Standing By The Middle Exit Doors, And We Patiently Waited For 1-2 Minutes, The Bus Driver Still Wasn't Opening The Doors, Then He Pulls Out To Continue His Journey, I Start Pressing The Button Like A Mad Man, The Other Chap And I Call Out Together "We Pressed The Bell But You Haven't Opened The Doors", The Driver Stops The Bus Peers Out Of His Window, Uhhh! Then Opens The Doors We Both Got Out! Simple But Stupid!

CrossCountry, for example, are horribly expensive, low-budget trains that should have been put out ages ago. Happy to be the first review here to remind people how far backwards companies like these have sent the UK.