Ashberry Homes Reviews 

I paid a retainer fee for first refusal on a plot due to be completed October 2024. I found a buyer for my own property but they walked away when I discovered (via a third party) the house wasn't due to be completed until Spring 2025. I have learnt in the past week the house is now due to be completed December 2025 and is featured on Rightmove at an increased 30k price. Nobody from Ashberry homes has contacted me.

Wednesday 16th April
Still nobody has contacted me despite providing additional required information

Monday 12th May 2025
Ashberry Homes response to my original review were clearly designed to hoodwink you all into believing they would conduct an investigation. Over a month has passed without any further communication.

From viewing to buying to moving in, I have had a great experience. Andy in the sales office is fantastic! He is helpful, friendly and goes the extra mile for his customers. He is a credit to the company!
Gavin, Greg and the boys on site are also really great. They respond quickly to issues and are always happy to help. My Dad was very unwell when I bought the house and recently died. Since I've moved in, so many people on site at Carrington View have helped me with little jobs that I would normally have asked my Dad for help with. For that I'll be forever grateful.
I've read a number of not so positive reviews of Ashberry Homes on here but I genuinely can't fault the service that I have received. The whole team have been amazing.

Progress reports on your Ashberry does not reflect what is happening on the ground. Got an update weeks ago to say roof trusses and tiles is complete, this is not the case. Don’t know why they bother with the fancy portal when it’s not the case.

Very good sales advisor, empathetic to our requirements and changes needed from the specification to meet my wife's needs.

Choosing fixtures and fittings was done reasonably quickly and with less stress than with previous developers we have bought new homes from over the last 20 years.

Everything was made so simple for us, as first time buyers. Karen at Cherry Meadow was so welcoming and really made us feel at ease. She sat with us on several occasions and explained the entire buying process and answered all of our questions clearly. It really helped us to know that we were making the right decision and we couldn't be happier with our new home.

After living in my Ashberry home for two and a half years years, the communication from customer care is non existent, quality of homes is nowhere near five star and residents are ignored by senior management.

The development has been left without street lighting in many parts despite promises it’s been connected and just needs turning on, paths dug up and left over and over again, builders rubble left lying in streets, and zero landscaping / maintenance to all areas other than the main entrance of the estate, which has been maintained consistently.

Ashberry are quick to blame most issues on their contractors, rather than addressing the fact that their own site managers do not have the time to check and monitor what is actually being done.

Now the site office has been repositioned into the farthest end of the estate (where homes have been occupied for 2.5 years) and turned into a dumping ground for builders excess supplies and rubbish.

Ashberry have no concept of completing one phase and moving onto another. They simply leave every part of the development unfinished.

The MANY Site managers that have ran this development over the past few years walk past rubble and health and safety issues such as holes in the pavements every day without addressing.

Andrew goes over and beyond to help and explain the process.
All at Ashberry have been brilliant, friendly and happy to help

Contacting the sales centre was painful. It is so frustrating when your calls continually go to voicemail. The message is then we will reply in 2 days also give's an impression that the Ashberry does not consider it important. The excuse was the sales person was showing people around. A professional answer service that can provide a human to pass on a message would.
solve this.

Whitford Heights Bromsgrove Plot 90

Good friendly welcome and very helpful with information and allowed multiple viewings

Our sales advisor Dawn was extremely helpful and more importantly patient whilst we were deciding and discussing our options. We liked the no pressure approach and she answered all of our many questions fully. Would highly recommend seeing Dawn at ashberry homes.

Amy, the Sales Rep made us feel very warmly welcomed from first meeting her. We were left to look around at our leisure and given some great help by both Amy and her excellent colleague Heidi, from Bellway Homes. Their help made a difficult choice a whole lot easier. Thank you

I don’t believe it!
My wife and I are in the process of purchasing a home on the Ashberry, Forster Park Development in Stevenage.
The representative that has been looking after is a delightful lady called Agie.
This the first time we have bought a house from new, Agie has made sure that the daunting process of buying a new house, has been not so bad after all. She has been able to explain everything very clearly and concisely from the beginning to the point that we are at now of choosing the kitchen, bathrooms and bedroom furnishings.
So, a big thank you for all your hard work, patience and knowledge.
VC. Plot 357

Amazing service from Agie at Forster Park at Stevenage. Highly recommend ⭐️⭐️⭐️⭐️⭐️

Staff are very understanding and helpful, giving you plenty of time to consider all aspects of buying a new home.

Friendly informative , professional

From the moment we walked into the show home we were made to feel welcome, questions answered and Fiona went out her way to show us around, explain things and answer all our questions. No sales pressure just open friendly conversations

ASHBERRY HOMES ARE A DISGRACE!

Have reported our back garden being waterlogged several times and they refuse to solve the issue. Have sent them several videos showing how boggy it is but they just say it’s not an issue even though the garden is completely unusable. They have said they will review it again in the summer but of course by then it will have finally dried out and they will say it’s all fine! Would highly recommend not buying from Bellway/Ashberry as it will cause you way more stress than it’s worth. You have been warned!

We have contacted Ashberry homes for over a year trying to get snagging fixed and all we get are useless contractors coming to look at things and never hearing from them again and when we ring the durham customer care ask we get told is to send more and more photos of the same thing. Fobbed off time and time again and it's not acceptable. I wish I could send a photo of the state of the outside of our house which we were told wouldn't happen.

Me and my husband has a satisfactory experience by Ashberry and their sales representatives.

I recently had a very disappointing experience with ASHBERRY HOME and feel compelled to share my concerns.

I encountered significant issues with my home, specifically regarding the worktop, which was an additional paid option, and the ongoing snagging problems. Initially, Ashberry assured me that the correct granite color was ordered, but the kitchen company installed the wrong color. However, later communication indicated that the worktop installed was the correct choice. This conflicting information is not only confusing but raises serious questions about the quality and accuracy of the installation.

Moreover, it was stated that all snagging issues would be resolved within 30 days. As that deadline approaches, I am alarmed by the lack of progress. There are still numerous unresolved issues, including a yellow water pipe that was improperly stored in my shed, which I find completely unacceptable. Additionally, the bathroom and en-suite recessed light is starting to detach from the ceiling, raising further safety concerns.

There are many other issues too numerous to detail here.

I believe it is crucial for the company to address these discrepancies directly and provide a clear timeline for resolution. As a customer, I expect my home to be completed to my satisfaction. It’s frustrating to think that even budget services, like local handyman repairs or affordable cleaning companies, often provide faster and more reliable outcomes than the expensive service I’ve paid for with Ashberry Home. It feels like I should have received a level of quality and attention that matches my investment, yet I’m left feeling disappointed and underserved.

I hope others can learn from my experience.

(PS: My property is in Stargate Meadow.)