ATCO Reviews 

140
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

How can you be number 1 in the queue for 40 minutes Do they have a competition to see how long they make a customer wait? Then cut off as they closed All I wanted was a Manual for a Balmoral 14SE... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought my Atco GT30H five years ago and it hasn't missed a beat. Fantastic machine and so good that I just bought another one exactly the same, except this one has now got anti-scalping wheels - which... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Ordering process was easy, though I did not receive an email confirming dispatch or tracking number. When I contacted them to check it had been shipped was informed no tracking number was available…ve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a broken bit of mower and a missing screw. Contacted customer services by email. Instant reply with request for further info. Supplied and then they replied almost before I finished my email. Spa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fabrikant
  2. Tuin
  3. Gereedschapgroothandel

Over ATCO

Geschreven door het bedrijf

The finest cut of All

We are very proud of our heritage and the fact that we have been manufacturing outstanding lawn mowers for more than 100 years – helping owners maintain their lawns and providing the finest cut of all.

We make no compromise on our engine choice either, only using engines from the finest engine manufacturers in the world; Briggs & Stratton, Honda, Kawasaki and STIGA

Our lawn mowers can be found from royal palaces to village greens, cricket pitches to tennis courts, stately homes to your own beautiful lawn.

LAWN MOWERS
ROLLER MOWERS
RIDE ONS

Need Help!

Our UK call centre is full of trained and passionate people who are here to help - whether you need more advice on choosing a new mower, having some technical difficulties, or just looking for a spare part. Every call is important to us and we are here to ensure that all your needs are met. You can call on 0800 669 6327 Monday - Friday 9am - 5pm, or email: callcentre@stiga.com

Local Dealer

Throughout the UK we have a number of specialist ATCO dealers, who stock a large range of ATCO products – they too will be more than happy to assist you with any purchase or query you may have and all your future servicing needs.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

140 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

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Heeft nog niet op negatieve reviews gereageerd

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3,9

Alle reviews

(140)

4 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Most impressed

Mower arrived promptly and has seen a lot of use since it arrived a few weeks ago. Does the job very well. Jolly good machine.

30 juli 2022
Logo ATCO

Antwoord van ATCO

Thank you for your review, great to hear that you are pleased with the performance of your new lawnmower.

Beoordeeld met 4 van de 5 sterren

Great mower

Really good service overall and I am very pleased with my new self-propelled petrol lawnmower. I would, however, have preferred the machine to be delivered ready assembled. Although I managed to assemble it myself, it certainly wasn’t easy.

13 juli 2022
Logo ATCO

Antwoord van ATCO

Thank you for your review, so pleased you are happy with your new machine.

Beoordeeld met 4 van de 5 sterren

The CP1-484 is quite a sturdy

The CP1-484 is quite a sturdy, well built machine, but... the grass box is a piece of nonsense, rides too low to the ground, actually brushes on the ground when it becomes around half full, can't help but think thus increases drag, and therefore excess fuel use / motor wear.

Not a minor point these days.

6 juli 2022
Review zonder uitnodiging
Logo ATCO

Antwoord van ATCO

Thank you for leaving a review with us, please contact us on 0800 669 6325 so we can resolve the issue with your grassbox.

Beoordeeld met 1 van de 5 sterren

Atco 16S Li is NOT SUITABLE FOR SHORT PEOPLE

I have purchased an Atco 16S Li lawnmower from Lawnmowers Direct, who are part of the Ernest Doe group of companies. The machine itself performs beautifully but I cannot use it because I am only 5 feet 3 inches tall and the handles are not adjustable. I have had no joy with either Lawnmowers Direct or Atco regarding this issue.
The instruction manual gives clear advice on how to adjust the handles and yet, they aren't adjustable. This is an expensive lawnmower and the instructions are misleading.
DO NOT BUY THIS MOWER UNLESS YOU ARE AT LEAST 5 FOOT 8 INCHES IN HEIGHT.
I am now going to search out some platform shoes in the hope the extra height will enable me to use this otherwise lovely product.
Lovely people at both Lawnmowers Direct and Atco, but no help available.

28 juni 2022
Review zonder uitnodiging
Logo ATCO

Antwoord van ATCO

Thank you for taking the time to complete your review, I apologise that you are disappointed with the service that you have received along with the adjustments available on your new lawnmower. I can see that a member of our team has been in touch reference this with you - However, I have also fed this back to the product development team to be looked into.

Beoordeeld met 5 van de 5 sterren

New twist on my old Atco

Great mower, a modern twist on my old Atco that was around 50 years old and was beginning to get troublesome. The new mower will take over whilst I spend time on the original. Nice touch having the roller to give stripes.

27 juni 2022
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Antwoord van ATCO

Thank you for taking the time to leave a review with us, great that you're happy with your new product! Happy Mowing

Beoordeeld met 2 van de 5 sterren

Poor Returns Service

Poor Returns Service
Would have given the company 5 stars for my original purchase but had to send something back due to ordering the wrong part. Package was received over a week ago at Atco and no signs of any refund yet, far too slow for on-line shopping. Keen to take your money but not so keen to give it you back !!

2 juni 2022
Logo ATCO

Antwoord van ATCO

Hello, thank you for your message, could you please email your tracking ID to callcentre@stiga.com, this way we can ensure your refund is processed immediately.

Beoordeeld met 5 van de 5 sterren

Acto Rider 27H sit on mower

Contacted Acto about a the mower not starting the customer service was 5 star not only did they reply to my enquiry the same day but also provided a service manual. I would highly recommend customer service team

1 juni 2022
Review zonder uitnodiging
Logo ATCO

Antwoord van ATCO

Thank you for taking the time to leave a review Barry, great to hear you're happy with our service, enjoy your summer!

Beoordeeld met 5 van de 5 sterren

Great service

Great service . Delivery was spot on the next day. Very happy with my order,

19 mei 2022
Logo ATCO

Antwoord van ATCO

Thank you for an amazing review Jacon, have a lovely summer!

Beoordeeld met 1 van de 5 sterren

Particals blown straight into face

Bought this rear roller mower now regret it as it blows particals straight in your face so the operator is breathing in these particuls causing lung damage and health issue. I have reported this to ATCO responce have a laugh just a repeated email.

I will never buy any of there machines again.

30 maart 2022
Review zonder uitnodiging
Logo ATCO

Antwoord van ATCO

Hello Mr Bradford, I am sorry to hear about your experience, but I have requested your details through Trustpilot to try and get to the bottom of this issue for you. I would be grateful if you could reply with an email address and telephone number.

Beoordeeld met 5 van de 5 sterren

Thank you Atco

Thank you Atco, for the knowledgable and helpful response to my telephone query. The simple order process and fast delivery was great.
I will use you again for parts.
Thank you

23 februari 2022
Logo ATCO

Antwoord van ATCO

Thank you for taking the time to leave us a review, I am so pleased our team were able to help get you all sorted.

Beoordeeld met 1 van de 5 sterren

Despite the reviews and impressions on…

Despite the reviews and impressions on the website Atco refused to sell me a replacement part for my mower. Referring me to secondary sellers.
Eventually they assisted by sending a parts manual.

1 februari 2022
Review zonder uitnodiging
Logo ATCO

Antwoord van ATCO

Thank you for taking the time to complete your review, I apologise that you are disappointed with the service that you have received. Currently, we do not sell all our spare parts directly which is why we were unable to provide this to you. Although I am glad you now have the details you need to purchase your spare part, dont hesitate to contact us in the future should you require any support.

Beoordeeld met 4 van de 5 sterren

The mower (Liner 16s Li) arrived quickly.

The mower (Liner 16s Li) arrived quickly (once some stock had become available) and was reasonably easy to assemble. Unfortunately the battery charger was missing but I managed to purchase one from a Stiga distributor. Atco have promised to send me a charger when they have stock. Mower has been used today and I am pleased to report that the battery had enough capacity to deal with my medium sized lawns.

21 september 2021
Logo ATCO

Antwoord van ATCO

Hello Graham, Thank you for taking the time to leave a review, we are pleased that you are happy with the service that you have received and thank you for your understanding, and patience. Please don't hesitate to get in touch should you require any further support.

Beoordeeld met 5 van de 5 sterren

Spare part

I ordered a spare part for my petrol mower, the part arrived promptly. Great service.

31 augustus 2021
Logo ATCO

Antwoord van ATCO

Hello Stephen, Thank you for taking the time to leave a review, I am pleased to hear you are happy with the product ordered and the service you have received.

Beoordeeld met 5 van de 5 sterren

I was having trouble finding parts…

I was having trouble finding parts without having a diagram reference. I made contact & within minutes was sent exactly what I needed for my ATCO. Super quick, super helpful & very polite. Thank you!!

24 augustus 2021
Review zonder uitnodiging
Logo ATCO

Antwoord van ATCO

Thank you so much for taking the time to leave us a review. Really glad our team could help you get all sorted.

Beoordeeld met 5 van de 5 sterren

Fast efficient service

Fast efficient service, great product reasonably prices 👍🏻

23 augustus 2021
Logo ATCO

Antwoord van ATCO

Thank you for taking the time to give us 5 stars !

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