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Atkin and Thyme Reviews 

465
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Prompt delivery, well packed plus a small paint sample for any scratches ( which hopefully will not happen) the bistro set not only looks good quality the chairs are very comfortable. I wanted comfo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

I recently bought the aviator loveseat and sadly within a few days faults appeared and stitching became loose leaving some gaping. I contacted customer service and they gave some tips on moving the fa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

There was an issue with the delivery which Atkin and Thyme resolved quickly. The best measure of good service is when things go wrong and you see how the company respond. Which they in a timely and ef... Toon meer

Beoordeeld met 5 van de 5 sterren

We purchased a bistro set recently & its been a great purchase. Firstly, it came sooner than expected, was brilliantly wrapped (enough to keep it from being damaged, but not so much to make it a batt... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel
  2. Slaapkamermeubilair winkel
  3. Woonkamermeubilairwinkel
  4. Tuinmeubelwinkel
  5. Zitbankenwinkel

Over Atkin and Thyme

Geschreven door het bedrijf

We're Atkin and Thyme.

A dedicated team driven by a shared passion for helping you turn your house into a home.

Our British design team works tirelessly to create our hand made indoor and outdoor furniture collections that reflect our commitment to quality and creativity.

We work with a small number of suppliers who share this commitment. Together we craft great quality pieces with an emphasis on design that will earn a place in your home for years to come.

Explore our carefully curated furniture collections, where you'll find timeless designs with a touch of vintage charm and luxury.

Our UK based customer service team are here to help with any issues that may arise or questions about our products.

Unique hand-crafted design for over a decade Atkin and Thyme started its journey in 2014, and as we celebrate our tenth year, we’re just as passionate about interiors as we were when we first started out.

Over the years, we've introduced countless lines of unique hand-crafted furniture, working with artisans to make them in limited batches. Each of these pieces is a carefully crafted special piece of furniture that can’t be found anywhere else.

Recently, we've expanded our horizon, introducing a comprehensive collection of garden furniture and accessories, extending our commitment to providing distinctive pieces for your home.

We invite you to immerse yourself in our world of statement furnishings and accent pieces, curated with passion and care.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

465 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(465)

71 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great

Great. Please stop sending me reminders every day. Thank you

2 juni 2025
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Julie,

So sorry you were contacted so many times with reminders. This glitch has now been resolved.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 1 van de 5 sterren

Complete rubbish company .

Complete rubbish company ..
bought full pagoda at grand designs excel priced was said covers everything like delivery and fitting , also discussed with the fitter and said he’s come follow Monday to fit it ,payed in full got delivery date too
Only to find out we got to pay extra for delivery and fitting ..
complete cowboys company ..
would never ever buy anything from them ..
wasted everyone’s time .

4 mei 2025
Beoordeeld met 5 van de 5 sterren

Table and chairs

The table and chairs look lovely,they are a good quality and the mango wood is beautiful, looks quite modern in our dining room.
Delivered on time and the packaging was extremely strong and robust.

1 mei 2025
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Antwoord van Atkin and Thyme

Hi Ronald,

Thank you for sharing your experience. We're so pleased that you love our furniture. Your kind words are very much appreciated.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Absolute quality from start to finish

Absolute quality from start to finish.
Correspondence, goods, packaging and delivery service, simply superb!
Look forward to ordering more products from you again in the near future

3 mei 2025
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Antwoord van Atkin and Thyme

Thank you for taking the time to write a review, Richard - we are delighted that you are happy with your purchase.

Many thanks
The Atkin and Thyme
Customer Services Team

Beoordeeld met 5 van de 5 sterren

Loveing the chair and service

Love,love, love my chair.... from the moment it was ordered to it being placed in its 'spot' by the delivery driver, the service has been fantastic. On the phone, by e mail... I've been kept in touch, my queries answered... fabulous service. The delivery driver Joseph was truly amazing, definately went above and beyond to navigate narrow staircase for me.

16 mei 2025
Review zonder uitnodiging
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Antwoord van Atkin and Thyme

Thanks so much for taking the time to leave us a Trust Pilot review Paula. We're glad that you are happy with your purchase and the delivery service. We'll let Joseph know how happy you were with his effort.

Best regards
The Customer Service Team

Beoordeeld met 5 van de 5 sterren

Thank you to ATKIN and THYME for…

Thank you to ATKIN and THYME for beautiful chair which I ordered from you. Firstly the very polite member of staff whom I spoke to regarding details of the chair who also very willingly posted by first class post the samples of fabric for the chair.
The chair is beautiful, very well made and even better than I expected. The delivery was on time and made by two very pleasant young men.
A super company to have done business with and I wouldn’t hesitate to recommend to others.

13 mei 2025
Review zonder uitnodiging
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Antwoord van Atkin and Thyme

Hi Janet,

We are so glad you are happy with the item you have ordered and the service you've received from us. Thank you for taking the time to write us a review.

Kind regards,
The Customer Service Team

Beoordeeld met 5 van de 5 sterren

High quality products and service

From start to finish this company fulfilled everything you could want with top service. I purchased a marble top dining table with six chairs which is even better than it looks in the images online. I would highly recommend getting the service for the delivery men to assemble, as they are super efficient and know what they're doing. If all companies provided half as good products and service as A&T we'd be much better off.

7 mei 2025
Review zonder uitnodiging
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Antwoord van Atkin and Thyme

Thank you so much for taking the time to leave us a Trust Pilot review. Thank you for sharing your experience. We're so glad you're happy with the service you received. We'll pass on your comments to our delivery team.

Kind regards
The Atkin and Thyme Customer Services Team

Beoordeeld met 5 van de 5 sterren

Well packaged arrived on time

Well packaged arrived on time. Thank you.

8 april 2025
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Antwoord van Atkin and Thyme

Hi Andrea,
Thank you for taking the time to write a review - we are delighted that you are happy with your purchase.

Many thanks
The Atkin and Thyme
Customer Services Team

Beoordeeld met 5 van de 5 sterren

Thrilled to bits!!!!

Prompt delivery and loved the garden set I ordered, really really pleased. Looking forward to shopping with you again…

1 mei 2025
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Antwoord van Atkin and Thyme

Thank you for sharing your experience. Your kind words are very much appreciated. We look forward to receiving your next order.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 4 van de 5 sterren

The furniture is very stylish and feels…

The furniture is very stylish and feels solid. However, it might be a bit too solid as the drawers seem unnecessarily heavy and make the dresser fall forward, we had to attach it to the wall to keep safe. Also, the opening mechanism is a bit too rustic and a bit noisy, I would have expected a bit more finesse in a pricey piece. But it does look good.

1 maart 2025
Review zonder uitnodiging
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Antwoord van Atkin and Thyme

Hi Richard,
Thanks for leaving the Trustpilot review. If you have any concerns regarding your purchase do send some images and comments to info@atkinandthyme.co.uk and we'll have our QC team take a look to see if there is anything we can do to help.
All the best,
The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Quinn Writing Table

The product is exactly what I ordered. Easy to assemble and with an impeccable design. Delivery was perfectly organized and on time, with constant tracking. The product packaging was perfect. The only downsides are a few scratches and a very strong odor from the tabletop, which tends to fade after a few days. Regarding these minor issues, I must say that the after-sales service was extremely responsive. Overall, a very good experience.

6 april 2025
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Antwoord van Atkin and Thyme

Hi David,

Thank you so much for taking the time to leave us a Trust Pilot review. So glad you're happy with your purchase and the service you received.

Many thanks,
The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

So far so good

So far so good! Furniture ordered and we're now waiting for a delivery date and to see the item, which we're very excited about. Fingers crossed all smooth form here!

6 april 2025
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Antwoord van Atkin and Thyme


Hi Clare,
Thank you so much for taking the time to leave us a Trust Pilot review. We are delighted that you are looking forward to receiving your item. Please do contact our team if you have any issues or concerns when your order arrives.

Many thanks
The Atkin and Thyme
Customer Services Team

Beoordeeld met 4 van de 5 sterren

Product good quality/colour and well…

Product good quality/colour and well packaged and clear instructions.Perfect for smaller garden.
Let down by delivery time which was constantly altered …
very annoying.

4 april 2025
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Christine,
Thank you for taking the time to write us a review - we are delighted that you are happy with your purchase.
All our delivery partners are 3rd party companies who set their own timetables and schedules who strive to delivery all our items in a timely manner. So sorry to hear that you experienced issues with your delivery date on this occasion.

Many thanks
The Atkin and Thyme
Customer Services Team

Beoordeeld met 5 van de 5 sterren

Excellent customer care

I ordered a side table from Atkin & Thyme, it arrived within 2 days. It arrived cracked so I contacted customer care and they organised a collection for the next day. I was very impressed and look forward to receiving my new one.

11 april 2025
Review zonder uitnodiging
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Nicole,
Thank you for sharing your experience. We're so pleased this was resolved to your satisfaction. Your kind words are very much appreciated.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

I recently purchased a light from Atkin…

I recently purchased a light from Atkin & Thyme and their customer service has been brilliant, very impressed! We had to return one item and they even issued the refund on the same day that the item was collected.

10 april 2025
Review zonder uitnodiging
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Ally,
Thank you for sharing your experience. We're so pleased this was resolved to your satisfaction.

Many thanks
The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Prompt delivery and excellent packaging…

Prompt delivery and excellent packaging which meant the furniture arrived in great condition.

8 april 2025
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Jane,
Thank you for taking the time to write a review - we are delighted that you are happy with your purchase.

Many thanks
The Atkin and Thyme
Customer Services Team

Beoordeeld met 4 van de 5 sterren

Fluted Marble Sideboard

I recently ordered theFlute Marble Sideboard - BlackSKU: AT1848 to match the console i had bought in the same style. Both products look beautiful and are very sturdy. I expressed my concern re the quality of polish finish of my second purchase and their customer services immediately dealt with it. Clearly shows the company cares about the quality of their products and services. Highly recommend Atkin and Thyme

28 maart 2025
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Good Morning, we're very sorry to hear of your issue with the Flute Sideboard. If you've not already done so please send an email quoting your order number with images to info@atkinandthyme.co.uk and the customer service team will do their very best to resolve for you. Hope this helps.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Wonderful company

I ordered two sets of the wonderful Hiro dining chairs (4 chairs in total) and my god they were even more beautiful in person than the pictures. The quality, beauty of the wood, personality, and charm of them is outstanding. Atkin & Thyme have such an interesting selection with some wonderful characterful items in amongst their selection.

The customer service team were amazing throughout, the site is so easy and nicely laid out, the delivery was a wonderful experience too being kept up to date throughout the process. The delivery cost of £39 for 4 dining chairs was really reasonable too.

After receiving the chairs I saw that they had gone to a 20% discount so contacted them to see if I could retroactively get the discount and they speedily got back to me saying they would do that and returned the difference straight away.

Such a good experience throughout, from a lovely site and selection, great and fast customer service, fast deliveries and superb communication throughout including the delivery process.

A wonderful company and experience and a stunning product which I'm super pleased with. Thank you ^_^

8 april 2025
Review zonder uitnodiging
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Raj,

Thank you for sharing your experience. We're so pleased this was resolved to your satisfaction. Your kind words are very much appreciated.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Double cocoon chair

Ordered a double cocoon chair for the garden and didn’t realise I could claim 20% discount. Upon realising I contacted Atkin and Thyme to ask if they could still honour the discount even though I had already placed my order. They promptly refunded the amount into my account. Saving me so much money. I’m so pleased!

8 april 2025
Review zonder uitnodiging
Logo Atkin and Thyme

Antwoord van Atkin and Thyme

Hi Susan,
Thank you for sharing your experience. We're so pleased this was resolved to your satisfaction.

The Atkin and Thyme
Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very easy to place an order very quick…

Very easy to place an order very quick to consent send receipt

5 april 2025
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Antwoord van Atkin and Thyme

Thank you so much for taking the time to leave us a Trust Pilot review. We are delighted that you are looking forward to receiving your item. Please do contact our team if you have any issues or concerns when your order arrives.

Many thanks
The Atkin and Thyme
Customer Services Team

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