Atmos Energy Reviews 

Horrible experience like please get better technicians.... Extremely rude, banging on my door coming in like he's mad I just surly hope I never need their help again. Didn't have a choice because if not.... Definitely wouldn't go with them.

I am extremely disappointed with Atmos Energy’s service.

I am a customer in Frisco, Texas, enrolled in automatic payments, and my account was in good standing. Despite this, Atmos Energy shut off my gas service without any warning, notice, phone call, email, or explanation.

I returned home after business hours to discover I had no hot water and could not use my gas stove. This created a significant inconvenience and left me without essential household services through the evening.

When I called the next morning, the initial response was to place the blame on me and my account. After spending approximately 30 minutes on hold while the issue was escalated to management, Atmos Energy ultimately confirmed that the shutoff was due to a company error—not anything I had done.

What makes this even more frustrating is that this was not my first experience dealing with service issues. In the past, I contacted Atmos Energy four separate times regarding a possible gas leak. During the fourth visit, Atmos finally identified and corrected the leak. Given that history, I would expect greater care and accuracy when handling my account and service.

After admitting the shutoff was caused by their mistake, Atmos Energy refused to provide any compensation, bill credit, or adjustment for the inconvenience they caused. There was no accountability and no effort to make things right for a paying customer.

Mistakes happen, but shutting off a customer’s gas service without notice, incorrectly blaming the customer, and then refusing to offer any remedy after admitting fault is unacceptable.

I hope Atmos Energy improves its internal processes, communication, and customer service so that other customers do not have to experience the same frustration.

I am an extremely upset Atmos Energy customer. I called earlier about a major and unexplained increase in my gas bill, which has doubled in less than a month. Instead of helping me or performing the usage analysis I requested, the representative incorrectly labeled my call as an “emergency” even though I never reported smelling gas or having any signs of a leak.

Because of her mistake, a technician came to my home without my request, turned my gas off, and left a yellow tag in my mailbox. I came home after a long workday to find out I now had no hot water and needed to “schedule a relight.”

I then had to call Atmos again and was told a technician might come out tonight depending on their workload. I am now sitting in my home at night with no hot water, waiting for someone to fix a problem that Atmos created.

My time was wasted, the technician’s time was wasted, and my service was disrupted, all because my billing call was mishandled and incorrectly escalated. This situation was caused entirely by Atmos Energy error, and I am now dealing with the consequences.

This is unacceptable, and I expect Atmos Energy to address this pronto.

Truly the worst! And a total scam!

Training is contradicting between mentors and trainers. Also the side saddling is also contradicting because they teach you one thing and the instructor and supervisor tell you different between actual knowledge and teaching. They want you to go by knowledge but they teach you differently and hold it against you.

They say they have the Atmos spirit but in reality they do not. It is all about the dashboard, per numbers and adherence. They want you to take care of the customer but they hold it against you when you take care of the customer beyond the scheduled lunch hour or break hour.

Tyranny at its most high !!! Question ??
How many natural gas providers are there in the state of TX. Oh, that’s right, just “1”. (One).. The constant rate increase which continues unchecked and customer service is bottom of the barrel…They Are Bullies, Thieves Gone Wild… So, has the quality of the gas improved, or even the horrific customer service. ??? Absolutely Not..

A person saying he was an Atmos repairman wanted access to my gas meter. I asked for an ID. He had none. He said he's asked Atmos to give him an ID for months. l called his supposed supervisor, Marvin Chapman, at Atmos, but didn't connect.

Once Mr. Chapman and I spoke, this was resolved promptly and professionally.

Worst company ever! These fools didn’t show up to my appointment and instead of rescheduling for the next day they scheduled for 2 days later. It’s about to freeze tonight!

As a senior citizen, I recall a time when there were NO 'Junk' customer fees. Part of business is being thankful that you have customers! The junk fees are rude and greedy. We all have a cost applied to doing our business.

Back in the day, I could enjoy an 'off season' of $6.00 and $15.00 gas bills. Now, I struggle to pay just the damn service fees. I get no break even if I don't cook a thing.

The gas rate used to include whatever Atmos needed to do to run their business. Tacking on another fee to this is just...tacky.

This month Atmos Energy gave me the privilege of paying $60.83 for using $6.83 of gas. Since Atmos Energy will not pay an employee to take this payment at their office here in San Angelo, I also get to pay a small fee for another business to send my $60.83 to Dallas. I am so thankful for the opportunity help free enterprise succeed here in America. Also proud to contribute a portion my annual earnings of $21,396 to help pay for Atmos Energy's CEO's earnings of $8.1 m.

I realize the customer service sucks because they don’t have any real competition in most areas. If you’re lucky enough to have options, I highly recommend taking them. They’re awful to work with.

Horrible customer service, the gentleman kept cutting me off before I could finish my question, and then argued with me about whether I understood what I was asking. Very rude. I would go with Centerpoint based just on this interaction alone. Call time was 11:19 5/22/2024.

SHOULD BE A ZERO - VIOLATOR OF CUSTOMER PRIVACY AND PROPERTY RIGHTS THROUGH DIRECT AND FAKE CONTRACTED WORKERS:

This company on multiple occasion has sent out without property verification of credentials and the ownership of the property (under the made of claim of a safety concern) crooked current and former hustling city workers to my home without proper contact; letting some old rat near but hang back pretending be me or my representative as I fought to protect my assets at three locations in the middle of move and after I moved. They called in a fake gas emergency to gain access into my home violating my rights and the police department employees were part of that mess. They even sent two fools out on two different times illegally extending my prior dig permit claiming that drug addict swatting at the address next door was doing excavation. Officer Allen came out and did his diligence after I made multiple calls to that stupid 811 line and got him the information about that crooked Ford / Brown setup - hanging around trying to get paid for a botched line locator service knowing he trespassed and he used those rats living near me and my stupid relatives to help them. This company has done nothing professionally since I opened this account. They even sent some farmhand here pretending to be a gas employee thinking I would take pictures of that nut since some fool heard I did it with MY paid service provider as part of capturing his work and the placement of my mobile storage unit - bunch of nosey jealous haters and their crooked band of thieves and it includes any relatives involved in this mess. They think being veterans gives them this right - it doesn't - even the VA rep said they have bad veterans. This company had contractors damaging my property then ignoring my calls. They came back and painted permanent paint marks near my car as it set in my drive. Fri, Mar 29 some fool crept onto my property tampering with those pipes and that meter gas line guide - stripping some of that mylar back exposing the copper. Whomever assigned this tricky mess thinking they can continue to do this better understand that what they are doing is a felony there is no business at this address and it is my private property and that swatter next door has no rights to eavesdrop with those earbuds then call those fools to have that thug come to my house messing with that outside wall, my paid for flexible gas line under the house, spray vinegar on my connector, put those quick growing weeds along my yard, or dig further over past the gas line and then put some fake survey line along their jankie crooked mostly stolen wood fence into my yard that they setup trying to hide his criminal activity - spying on the people around him through the slits, smoking illegal drugs, laying around with a H, setting up a track so he can use cats to do deliveries to those criminals behind him on the next two blocks. Every bit of this company's involvement in this mess with those made of jobs trying keep those thugs hanging around is both immoral and a felony conspiracy to defraud me and others line me. Written by Louise Jones-James 033124 08:32AM.

Weather is warm, we are gone part of the month. And yet, we have an all-time high on our gas bill. This is not the first time. We can even turn off the pilot light for several weeks and use no gas, but the bill goes up. If we had an option, we'd go with a different company. But Atmos thrives on having a monopoly in our town.

THEY CLAIMED MY METER WAS NOT WORKING. SO THEY REPLACED WHILE I WAS AT WORK. I HAD TO WAIT 3 DAYS TO GET MY GAS TURNED ON. SO I HAD HOT WATER AND NO HEAT IN THE HOUSE IN THE MIDDLE OF WINTER. THEN THEY SEND ME 2 BILLS 1 FOR 24.47 AND ANOTHER ONE FOR 48.94. WHEN I GO PAY THE BILL ONLINE I GET SURPRISE BILL OF 305. WOW SAVE YOUR MONEY AND GO WITH ANYONE ELSE. TRASH ASS COMPANY DOES NOT NO HOW TO DUE BUSSINES.

I moved out of my rental house 3 months ago and they sent me a bill saying I need to pay it, when i explained that I do not live their any more they told me im still responsible. That was all. No help by ANY MEANS No tranfer offer literally NOTHING. Now im paying $124 dollers for a complete STRANGER!!! Im livid. I DON'T RECOMMEND THIS COMPANY!

I live in a city where it’s between them and another vendor. They’ve cornered the market, so they know they can treat you like sh** and nothing will happen to them.

We have been trying to get gas turned on at our house for over a week and they keep driving by without doing the work (just scheduled 3rd visit). My wife has been outside both times the technician has claimed he came to the door and I can provide video evidence. She even ran after his truck the first time. Atmos, please call me out and provide the proof that your technician did indeed come to the door. You won't because you can't. I've got a video system that rivals Fort Knox and have video saved from the exact times they claimed they showed up.

While there is deregulation with gas companies, this particular one should be regulated.Im shocked they don’t have bad reviews on here as they do on google and other sites. They remind me of TXU with their price gouging, unethical and deceptive practices. They are the only company I’ve ever known to send two bills within one month. If you pay early, that’s a bad idea because you will still accumulate charges from that day to the actual due date. I’ve actually looked at the bills a second time because the dates where they charge for services overlap so you end up paying two bills one month.it really doesn’t matter when they say they checked meter, or when it’s due, they already have an estimated amount they’re going to charge. They charged me $65 to connect service and my service was already in and connected. The man that came out made several comments to confirm that, with the first and last visit. He told me that the trip was unnecessary because your service is already connected and connections are not within the units in the newer models as apartment complexes. He didn’t have to do anything and even muttered on the way out, he wish he had of called first to talk to office about their connections. He was in and out.