Atolyestone Reviews 

Once again a 5 Star service from a 5 star company .. I’m very impressed and very pleased with every aspect of my dealing with them .. communication.. delivery.. attention to detail all brilliant ❤️

Amazing customer service, gorgeous jewellery! Very pleased with pendant purchase.

The quality of their products is amazing, and they are giving you a 12 months warranty that they actualy mean it!!I am so pleased about their customer service ! They were perfect! For sure i ll order again in the future!

Great customer-service. Absolutely trustworthy and reliable, what might be important to know for international orders.

This is the first time I have left a Trustpilot review because I have genuinely never received such bad service. I ordered from Atolyestone for a birthday present from my parents and the ring I received was lovely. However, on arrival, there was some small scratches and dents to the ring. I promtly notified the company and sent the item back to them (at my own expense - depsite claiming on their website it is free returns!). Unfortunately they refused me a full refund, only issuing me with part of the money back. They claimed that I had damaged the ring myself and that they had proptly melted the ring down so couldn't provide me with any evdience of the damage. I disputed this with their customer service team who were extremly unhelpful claiming that it was only money - implying I should try and forget about it. When disputing this with PayPal the company went on to claim that they hadn't received the ring despite telling me they'd already melted it down. Additionally I went into a jewerly shop to try and look for something similar and I showed the lady a photo of ring from Atolyestone, she immediately stated that it had been machine made, despite the company claiming everything is handmade. I loved the ring and would have ordered again and even come into your London store to buy more - however this has been the worst experience I have ever had buying online and thus I shall not be returning.

Great service, beautiful item and quick delivery but wish their sale was a genuine one as I got a "black Friday deal" that is still the same price now. I thought I was getting a discounted decent price whereby it seems this is the norm. No complaints as the item is worth what I paid, but I have a bee in my bonnet with companies that advertise "special prices" as though they're DFS ;)

I ordered the exclusive Leo beaded bracelet in silver with Bronzite beads for my sons 39 th Birthday .
As I had placed the order only a couple of days before his birthday the customer service team went above and beyond to deliver it on time . he absolutely loves the bracelet so again a big shout out to customer services for all of their help .

What a excellent company,I ordered a ring for my chap and unfortunately it was too big ,from the start the help team replied straight away, and were most helpful in every way. So much so I returned the very nice ring ,but upgraded to a much more expensive one and right size .The new one arrived and was a perfect fit ,came in the most wonderful box gift wrapped .I would highly recommend this company.

Placed an order, and the next day unfortunately canceled due to changing my mind prior to dispatch of my goods.

Prompt support from the customer service team.

I commissioned a leather bracelet which they adapted from stock and personalised with my logo in silver. FANTASTIC result. Pure class. Good price abnd very quick delivery. So happy.

For this price, I would expect a more personalized approach to the client. They replied quickly to my e-mails, the package arrived exactly on the day they announced it would come, but the whole process was very dry. I wanted them to include a congratulatory note on the birth of a son, but this one has not appeared. There are so many
independent artists and designers who treat clients as friends.
The product looked like on the website, but the lack of a personalized service discouraged me from buying another one.

Your designs are amazing and the most important thing is your after sales service
Guys .... you are the BEST

Loved the bracelet, third one I have bought and it comes beautifully wrapped, delivered quickly, excellent quality product, super service if you need any help they are with you very quickly to sort out any problems or questions that you might have, I would recommend this company and I give them 5 stars and a bit more

I bought two amazing beaded bracelets from here a couple of months ago. Sadly one of them snapped and the other got badly stretched while I was playing with my dog. I bought some 0.8mm stretch cord, collapsable needles and some GH rubber cement off eBay with the view of trying to repair them myself. Well let’s just say it’s far more difficult and fiddly than one might think, regardless of how many YouTube demonstration videos you watch.

So I reached out to Atolyestone client support for help and received a reply from Nathan to send them back with printable returns form.
No word of a lie I posted them tracked next day on Tuesday & received them back cleaned and fully repaired on the Friday! Absolutely fantastic aftercare and five star excellent rating truly deserved.

Thank you so much and I look forward to buying more bespoke hand crafted jewellery from you in the near future.

Excellent service had to exchange an item for another size and they kept me up to date on delivery and sent the new product straight away and got it the next day, the product itself is amazing and great quality.
Would definitely buy from again and plan to in the future.

Good stuff and good service....and I’m happy with the High level of products...!

Very nice bracelet and amazing customer service.

The bracelet is beautiful! Looks just as described. Craftsmanship and detail are definitely worth the money. I would recommend this for a special gift. shipping was timely and accurate.

Simple is Good exelent service in quality product.