Atolyestone Reviews 

280
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

I would like to express my heartfelt thanks to Iris for her outstanding support, prompt assistance, and excellent advice throughout my purchase. The bracelets look beautiful on the website, but o... Toon meer

Beoordeeld met 2 van de 5 sterren

When my item had not arrived after 2 weeks (website said 2-5 days), I ordered from elsewhere and requested cancellation but they ignored my request and sent it anyway 4 days later. I returned it stra... Toon meer

Beoordeeld met 1 van de 5 sterren

Unable to resolve multiple issues with a 14k wheat necklace purchased earlier this year. The item is 14k gold and does not meet UK hallmarking guidelines. Replacements have been damaged, poorl... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you so very much, Atolyestone. Thank you for the crafting of the most beautiful wedding ring imaginable for my husband! We worked with your team in January 2023 and got married on Thursday, May... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenwinkel

Informatie afkomstig van verschillende externe bronnen

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

280 reviews

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3,5

Alle reviews

(280)

38 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Always Deliver Good Service…

I’ve been doing business with Atolyestone for over 4 years. Great product & quick delivery. Never had an issue.

18 maart 2025
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you so much for your continued trust and support over the past 4 years! We're truly grateful to have loyal customers like you, and we're thrilled to hear you've always had a great experience with our products and service.

If you ever need anything or have feedback, we're always here to help.

Wishing you many more years of enjoyment with your pieces!

Beoordeeld met 5 van de 5 sterren

Exceptional Craftsmanship & Timeless Designs – A Loyal Customer’s Review

I have purchased at least 10 pieces from Atolyestone to date, and every single one has exceeded my expectations. The quality of their craftsmanship is outstanding, with each piece feeling substantial, well-made, and built to last. Their designs strike the perfect balance between classic and contemporary, making them ideal for both everyday wear and special occasions.

The attention to detail, especially in the materials and gemstone settings, is evident in every item I’ve received. Whether it’s solid gold, sterling silver, or leather bracelets, the pieces always look and feel luxurious. The emerald-set jewelry, in particular, has been a personal favorite—stunning in design and impeccably finished.

Beyond the products themselves, Atolyestone offers excellent customer service. Every order has been seamless, and any inquiries have been handled professionally and efficiently.

As a repeat customer, I can confidently say Atolyestone delivers on both quality and style. Highly recommend to anyone looking for high-end men’s jewelry with a distinctive edge!

21 februari 2025
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you so much for your incredible feedback and continued trust in Atolyestone!

It truly means the world to us that you've been consistently satisfied with the quality, craftsmanship, and service we strive to uphold. We’re especially thrilled to hear how much you appreciate the emerald pieces — our team puts immense care into every detail, and feedback like yours makes it all worthwhile.

Loyal clients like you are the heart of what we do, and we’re honored to be part of your style journey. If there’s ever anything more we can do for you — or if you’re eyeing your next piece — don’t hesitate to reach out.

Thank you once again for your continued support!

Beoordeeld met 1 van de 5 sterren

Fake silver

I bought a pendant advertised as 925 sterling silver, but when I took it to a jewelery for repair as the clasp broke after 1 wear, they immediately suspected it was stainless steel.

They performed a blowtorch and acid test, and it did not react like silver should, instead, it turned black and looked completely burned. The jeweler confirmed it's not silver. When I contacted the company, they told me they "plate them for aesthetic reasons", which was never mentioned in the product description. I even offered to send it back for testing, but instead of addressing the issue, they just offered me a 10% discount code as a response. (Not kidding this is their customer service)

Extremely disappointed with both the product and how they handled this. Beware.

28 januari 2025
Review zonder uitnodiging
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Antwoord van Atolyestone

Hello Rafael,

You purchased a plated 925 sterling silver pendant — as clearly listed on our product page. All of our products are tested and hallmarked by certified third-party institutions like the London Assay Office. The pendant is indeed sterling silver, and the plating — used for both aesthetic and protective purposes — can interfere with basic acid tests, especially if not performed correctly.

As for customer service: we responded promptly and professionally. We offered you a voucher as a gesture of goodwill, and we clearly stated that if you had the item retested by a trusted third-party jeweler and it turned out not to be silver, we would fully refund you and cover the cost of the test — along with additional compensation.

That’s not dismissing your concern — that’s going above and beyond.

Your review omits those facts. We take both our products and our customers seriously, but we also expect honesty and fairness in return.

Atolyestone Team

Beoordeeld met 5 van de 5 sterren

I'm from Denmark 🇩🇰

I'm from Denmark 🇩🇰
During My visit to London a Week ago, I ordered a Ring in solid Silver at Atolyestone Office in Regent Street.
7 Days later the Ring was delivered on My Frontdoor, back Home in Denmark
A five Star experience. I give Atoleystar 5 *****.
Thank U, veru much. I'll be back👍😊🇬🇧

24 januari 2025
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that your order arrived quickly and that you had a five-star experience with us. It was a pleasure serving you, and we look forward to welcoming you back in the future!

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

We got our wedding bands in white gold…

We got our wedding bands in white gold with rubies and black diamond last year. We met the owner who is very nice in Soho, showed us collection and was very nice and accommodating. This year my partner got me silver bracelet with rubies for Xmas to complement the ring and I love it. Customer service was very responsive , we got the bracelet as it looked on pics . I love their design as it brings Byzantine glamour wrapped with modern design . Definitely would buy again from Atolyestine.

6 januari 2025
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a great experience with Atolyestone, from your wedding bands to your latest bracelet. It’s always a pleasure to assist our customers in finding the perfect pieces, and we’re delighted that you love our designs. We truly appreciate your support and look forward to serving you again in the future!

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

The best customer service ever!

The best customer service ever!
I ordered a christmas gift and it comes on time with very elegant packaging, also the customer service team were managing the process step by step ,i will order again and again for sure, so many thanks for the perfect experience and the most beautiful necklace i ever seen ,just wow guys !

23 december 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you so much for such a heartwarming message!

We’re thrilled to hear that your Christmas gift arrived on time and that you loved the packaging and necklace.

We truly appreciate your trust and kind words — we’ll be here whenever you're ready to order again!

With gratitude,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

The product is fantastic,many details…

The product is fantastic,many details and quality top

10 december 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for your wonderful review! We're thrilled to hear that you love the product and attention to detail and quality. Your feedback means a lot to us, and we look forward to serving you again!

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

This company is fantastic

This company is fantastic, easy to deal with and faster than I thought for a customised piece. I am shopping from the other side of the world and will definitely shop here again.

5 november 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you so much for your kind words! We're thrilled to hear you had a great experience. It's always a pleasure serving customers from around the world, and we can't wait to have you shop with us again!

Kind Regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

Superior customer service

Superior customer service. They answered all questions with clarity and made the buying experience very pleasant. Beautiful bracelets made from high-quality materials.

23 oktober 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for your wonderful feedback! We're delighted to hear that our team could make your buying experience enjoyable and that you're pleased with the quality of our bracelets. We truly appreciate your support and look forward to serving you again!

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

I ordered a bracelet for my husband for…

I ordered a bracelet for my husband for our Wedding Anniversary, they went out of their way to make sure I got it on time. My husband loves the bracelet, it is really good quality.

7 september 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you so much for your lovely feedback! We're thrilled to hear that we could help make your Wedding Anniversary special and that your husband loves the bracelet. It's always a pleasure to assist, and we're delighted you're happy with quality.

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

Lost bracelet

After losing my bracelet, Atolyestone replaced this with an identical one (including engraving) free of charge. I have have found their customer service exemplary. Thank you!

6 september 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for sharing your experience! We're so glad we could help replace your bracelet and ensure you were happy with the outcome. Your kind words about our customer service mean a lot to us. We truly appreciate your support!

Beoordeeld met 1 van de 5 sterren

Such poor quality of product and…

Such poor quality of product and service. Husbands metal braclet frayed and broke at both ends at the clasp, less than a year old. We asked for a replacement, Atolyestone would not replace it as its outside of the warranty. Offered us a discount to buy another and said they were in business to make a profit.

11 augustus 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Hi Tabatha,

We are sorry to hear about your experience with Atolyestone.

We have exchanged your bracelet with a brand-new one as swiftly as possible.
However, your bracelet is out of warranty now.
We tried to explain this and offered you a very reasonable discount on a new item.

We truly tried our best to provide. a 5-star service.

Beoordeeld met 1 van de 5 sterren

Appalling customer service

Appalling customer service. My partner ordered me a bracelet with a small engraving on the inside. They have sent a smaller size bracelet than ordered which caused injury to my wrist as it has sharp rings holding two wires together. They refuse to help in any way and asked me to order another with a discount 😂.
I might have to pursue my rights legally as they are ignoring everything, so let this be a warning to all who want to order from them.

31 juli 2024
Review zonder uitnodiging
Logo Atolyestone

Antwoord van Atolyestone

Hi Razvan,

We are sorry to hear about your experience with Atolyestone.

As mentioned in our discussions,

1- The custom size request was specifically instructed with the order.
2- A personalized engraving request was also made with the order.
3- We tried our best to assist you.
4- Personalised orders can not be returned. We still offered you a store credit.

We are always here to help if there is more we can do.

Best wishes

Beoordeeld met 1 van de 5 sterren

Absolutely apawling customer services

Absolutely apawling customer services. Their attitude and arrogance was just unbelievable x live chat does not work. Website lacks clarity. I spent days scrolling through their products for a special 18 year old birthday present. Needed information about engraving and as to whether the pendant came with a chain (which was not clear). Spent hours on the live chat with no response. Write several email which remained un responded and de used to place the order anyway. Finally wrote s WhatsApp message and their response was that they are NOT A PIZZA SHOP. I tried to explain that it had been days I was trying to get in touch with them. They mentions that the live chat did not work I lasted the evidence of my emails and several attempts of communication and cancelled the order. The birthday is approaching and I need to buy from somewhere else. It does not suffice to take advantage of adds in social media to reach millions of people and treat grid customers with such poor attitude. Although their products seem nice to be treated with respect is more important.

19 juni 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Hi Bruno,

We are sorry to hear that you felt offended by our response. Please note none was intended.

You have ordered on the 18th of June. We received no emails from you concerning an update. We use real HUMANS on our live chat service, which sometimes gets busier. We can't track back and reach you on Live Chat once you leave the channel.

You reached us on our WhatsApp on the 19th, which is the 1st working day since your order. We responded in an hour.

We clearly indicate that the delivery is in 3-6 working days.

Your order was being produced. You said you needed it urgently. As we said on the WhatsApp, we produce our items WITH LOVE AND CARE and IT TAKES TIME.

We already have issued your full refund.

We wish a happy 18th birthday to the person and all the best to you.

Beoordeeld met 5 van de 5 sterren

Outstanding designs at a variety of…

Outstanding designs at a variety of prices. Excellent customer services and fabulous packaging.

Will definitely use again.

8 mei 2024
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for wonderful review! We're delighted to hear you loved our designs, customer service and packacging. We can't wait to welcome you back for your next purchase.

Kind regards,
The Atolyestone Team

Beoordeeld met 1 van de 5 sterren

CANT PRODUCE WHAT THEIR OWN DESIGN

I order a pendant from their website, despite them stating that the shipping is 2-5 business days (I live in a town near London) I waited for 3 weeks after which they informed me that they could not make the pendant that THEY DESIGNED THEMSELVES due to a manufacturing error.

I think this tells you enough about their jewelry…

29 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding craftsmanship and presentation!

Thank you so very much, Atolyestone. Thank you for the crafting of the most beautiful wedding ring imaginable for my husband! We worked with your team in January 2023 and got married on Thursday, May 25th. The detail and craftsmanship of the Streamline gold ring with black diamonds is outstanding. We were shocked at the gorgeous presentation once received: the wool cover, hardwood box with your logo in gold embedded, and the beautiful interior of the box!! We look forward to our next order (an anniversary ring)!!

25 mei 2023
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for your heartfelt review! We're honored to have been part of such a special milestone in your life. It's wonderful to hear that your husband's wedding ring exceeded your expectations and that you appreciated the detail, craftsmanship, and presentation.

Congrulations on your marriage, and we can't wait to help you with your anniversary ring in the future!

Kind Regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

Statement anchor bangle

Just took delivery of a anchor statement bangle and classic bangle in gunmetal they both look absolutely fantastic together,the clasp seems a bit fidgety hopefully get used to it for quality of workmanship would definitely recommend

2 maart 2023
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for your fantastic review! We're thrilled to hear that you're happy with the bangles-- they make a great combination. We appreciate your feedback about the clasp and hope it becomes easier with time. Thank you for recommending us, and we look forward to serving you again!

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

Atolyestone best customer service I've ever experienced

Purchased a bracelet from Atolyestone for my son. Beautifully packaged and arrived quickly. My son loved it. Unfortunately there was a small fault. I contacted them directly and have never experienced customer service like it, really was unparalleled. So friendly, helpful and new bracelet dispatched super speedily. Will absolutely purchase from them in future.

30 januari 2023
Review zonder uitnodiging
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Antwoord van Atolyestone

Thank you for your kind words! We're so glad to hear that your son loved the bracelet and that we could resolve the issue quickly for you. Providing unparalleled customer service is our goal, and your feedback means the world to us. We look forward to welcoming you back for future purchases!

Kind regards,
The Atolyestone Team

Beoordeeld met 5 van de 5 sterren

21st birthday gift...perfect

Ordered the Leo pendant and chain for my sons 21st. It arrived on time, absolutely beautifully packaged and the quality was superior, so much better than expected and to be honest so much better in every way compared to a necklace ordered from Tiffany for my daughter. My son loved it. Just perfect. Would highly recommend and will absolutely buy again.

15 januari 2023
Review zonder uitnodiging
Logo Atolyestone

Antwoord van Atolyestone

Thank you for your review! We're honored to have been part of your son's 21st birthday celebration. It's wonderful to hear that the Leo pendant and chain exceeded your expectations in quality and presentation. We're so glad your son loved it! Thank you for your recommendation! We look forward to serving you again future.

Kind regards,
The Atolyestone Team

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