Atolyestone Reviews 

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Poor quality not as described and doubtful real silver. Flimsy and arrived late, albeit they did offer to change size of bracelet as it was already late. Have been emailing and messaging on their site chat for a full refund and am being ignored. Avoid at all costs as what you receive isnt what is expected. All I want is a full refund and unable to communicate and arrange this with me.

Bought a few items from atolyestone and been good accept the last item beaded bracelet it actually fell apart on my hand after paying 95 pounds when I rang them for refund they said refund was not on offer because of 30 day rule but I did have a voucher for the price of the bracelet but to me when your buying Quantity jewellery the jewellery should never fall apart and also you policy should be changed to 1 year 30 days is unacceptable for the so called qaulity items your selling.also my wife bought me a double bracelet 350pounds for my 60th birthday and im scared that the same thing is going to happen to that so purchasing another beaded bracelet in future is a no noise bought a couple of beaded bracelets from Greece for 10 euros and they have lasted years and are nice bought one here and lasted less than a few months i haven't received anything from you as yet and its Christmas day in two days time.im still awaiting the double bracelet but when I eventually get it I will be grateful Christmas would have been nice as I have been waiting for over 5 weeks or more but I accept i wont be receiving it before Christmas if I receive it at all.also bought a replacement bracelet did not like it wanted to send back and swap for double Chelsea mens bracelet they responded by saying they would send the bracelet free of charge to which I was very excited by this gesture 5 weeks down the line I have received nothing so far time will tell

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue with the item. I won’t go into detail regarding the issue but once we brought it to Atolyestone’s attention, 7 months later, they dealt with our issue courteously and promptly without any hesitation. It’s a shame more companies don’t follow this type of customer service. We would not hesitate to buy from Atolyestone in the future. 110% positive experience 👍🏼👍🏼

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely.
Also it’s beautiful how they pay attention to details on the pieces.
Thank you

WHAT WENT WRONG? THEY TOOK MY MONEY AND DID NOT FULFILL THEIR OBLIGATIONS. HOW CAN THEY IMPROVE, FULFILL YOUR OBLIGATIONS.

A great company to deal with. Excellent communication, beautiful products and an amazing customer service team. Highly recommended and will definitely shop with them again.

This is an excellent company to deal with and their customer services is brilliant, very responsive and very polite and helpful to deal with. Their products are beautiful and very well made and the packaging is second to none would definitely recommend this company and will definitely be purchasing more products, Kind regards, Sue

Got this beautiful white gold necklace with a cross pendant in celebration of my boyfriend's 50 year-old-birthday. The customer service took much patience and time to answer my inquiries, e.g. the style for the chain and the pendant, the engravings, the stone to be used on the pendant etc. It takes no time for the work of art to be shipped to Hong Kong - such craftmanship that puts us in awe, not to mention the sophisticated and elegant packaging. My boyfriend loves the present for his jubilee, he is wearing it every day. Thank you and hats off to the awesome work, Atolyestone!

Very high quality and unique bracelets at a fair price. I've had a few custom orders too and, overall, have been quite satisfied with the communication and customer service. It's only been a few days yet I've gotten several compliments on my pieces from here. Highly recommend!

I have experienced great product quality and customer service.

Perfect service. Bought anchor bracelet for myself and it arrived on time. Very high quality craftsmanship, I'm definitely going to buy from them in the future

I received my Compass Leather Silver Bracelet. The lines are shallow, barely visible, the letters are not visible almost at all (I think the N misses one line or is misaligned), the silver is all very grainy (not polished at all) between the compass circle and the star, grainy on the star. One of the stones is misaligned completely, the small beads that hold each of the stones also are not looking like that at all.

The product on the website and the product I received are similar in shape only basically, the details are all over the place.

I started a chat on the website, I was told to write an email. I am currently in talks with the company.

I bought a really nice bracelet at Atolyestone. The quality looks very nice, also amazing details.
Customer service is really quick, they know very fast who you are and are very friendly.
Very happy with this store :)

if i could leave a 0 i would by far the worst company ever after being lied to many many times , then to be sent a damaged ring had to call and message them on chat with a different account or they blank / skip you do not buy from here!!!!!!!!!! there review dont even work on there site this is how much of scammers they are

I am writing to formally request a full refund for the ring I purchased, as the service and delivery promises made to me have not been fulfilled.

You initially assured me that the ring would be ready last week. When that deadline passed, you then promised it would be ready for collection today you lied. Unfortunately, the ring is still not ready, despite multiple assurances.

Additionally, you previously stated that a refund of over £70 would be processed due to the inconvenience caused you refund £50. That refund has not been issued, and this continued delay and lack of follow-through is unacceptable.

Given the repeated unmet promises and the continued delay, I am requesting a full refund of over £2000 of the total amount I paid. Please process this refund immediately and confirm once it has been completed.

I appreciate your prompt attention to this matter and expect a resolution without further delay. Your team is very dishonest and need to practice respect and good communication.

Order #235828 – Still Waiting on Half My Order

We ordered two matching engraved silver pendants for our sons. Only one pendant arrived. I’ve emailed several times, sent photos as requested, and even tried calling Atolyestone directly—no response. The quality of the product we did receive was as expected, but the complete lack of communication has been extremely frustrating. We’ve paid for two personalized pieces and have only received one. Someone from Atolyestone, please contact us to either send the missing pendant or issue a refund. This experience has been deeply disappointing so far.

I was in talks with customer service regarding making some changes to a ring I wanted. Fast replies were helpful; I got my ring a week later, and I am so happy with it.

£700 item completely unfit for purpose.
I spent almost £700 on a bracelet for a Christmas gift. In January the bracelet snapped and we spent £60 on a repair. Mid march the bracelet snapped again. The bracelet was not caught on anything it just snapped due to the quality of it being poor. Contacted customer services to request a refund as clearly the bracelet is not of good quality and is unfit for purpose.
A refund was refused on the basis I had had the item for over a month. I was offered a replacement bracelet and a refund of the £60 repair which I refused as this will clearly continue to happen, unless the quality of the bracelet has been improved dramatically since December which I highly doubt. There was no way I could have known within 1 month that the bracelet was of this inferior quality and Atolyestone Customer Services are being completely unreasonable.
Customer service is severely lacking here- and I am £700 out of pocket- plus the £60 for the first repair.
I would advise against any purchase from this company on this basis.

Nice! Cool chain