Atolyestone Reviews 

I have had a very positive experience with Atolyestone.
this is due to how they quickly they responded to my emails. My husband saw a beautiful leather bracelet and asked if I like it, which of course, I did. he did not realize it was for men. he ordered it but failed to include the initials detail. with a quick email inquiry, i received an email back extremely quick, telling me the problem. they answered my question about the size, since it was a man's bracelet and I was going to receive it. fast reply. then the number of initials was quickly addressed. I have never dealt with an internet purchase that responded so quickly. I am looking forwarded to receiving the bracelet and even more looking forward to future purchases.

My fiancé loves wearing bracelets, but he’s quite hard to please. I ordered a bracelet from Atolyestone, and he absolutely loved it. Unfortunately, after a short time of wearing it, the bracelet broke. I contacted the company right away, and the support team responded promptly. They mentioned that they hadn’t encountered this issue before and offered a replacement.

Once I sent the broken bracelet back, I received a new one within 3–4 days. The delivery was to Dubai, which was impressively fast.

Thank you very much for the excellent customer service and the beautiful bracelet.

Oh my goodness I can't believe the shocking customer service I've had from this company
If you are going to spend alot of money with atolyestone I'd give it some good thought
In December I was trying to return an item -I they stated they'd email me a returns form which they did but there was no attachment so I couldn’t use it the attachment wouldn’t open
I decided to ring the company ,the call handler didn't introduce him self and was very unhelpful he said very sharply we are busy ,he then added we will send a a form out / he hadn't taken my details so how could he ?
He reluctantly took them ( with a sigh and yawn) and said we will send your bracelet
His attitude was shocking !
After a few emails back on forth stating ‘your bracelet is being shipped within the week ‘
And the promise of an extra bracelet
I actually gave up and asked for a refund which I got
I won't use this company again !!
Its stressful when I had to keep emailing them on the whereabouts of my order
There is absolutely no customer care they should respect customers as they keep the company going through their purchases
It left me stressed as I was left with no birthday present for my husband
If you are going to spend money on this website be careful as the customer care is shocking !!

Full payments and the pice not receive for around a month

In Nov 24 I purchased a necklace for husband’s Birthday, which was on 02/01/25. This broke in November 25 and on contacting customer services to ask if this could be repaired I was told that even though it was a year old they would replace it for him. This arrived 30/12. This was so much more than I expected. Such excellent customer service. Thank you so much.

Great product and price, had great follow up service. Very happy with purchase. Thanks team

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage but as soon as i spoke with Linda in customer services she sortred it out. Very pleased with my purchase, thank you Atolyestone

Su nivel de atención y compromiso con la satisfacción del cliente llega al punto en que corrieron con gran parte de los aranceles de importación al comunicarles sobre este gasto no especificado por ellos; se disculparon por el inconveniente y me proporcionaron de forma inmediata un reembolso para cubrir el importe. Totalmente complacido con la atención y rapidez de respuesta, algo poco frecuente en tiendas online.

Very unhappy, ordered a ring for partner for Christmas on 15 December, express delivery 3 - 5 days, Webchat confirmed it would arrive in time. No update from company, chased on 22.12 , no response, chased 23.12 to be told it will be shipped today, phoned and told very sorry, it will be shipped today, won’t arrive until after Christmas . I understand that delays can happen, what is extremely disappointing is that no attempt was made to forewarn me, so now I have no present for my partner.

It’s the third time I ordered a bracelet from Atolyestone, I always had great experience with them. The bracelets are beautifully made and they last, the team is always available, and the bracelets were always packed with care.

Everything arrived on time and in good condition. The bracelet feels well made and I didn’t notice any defects.

What I appreciate most is how comfortable my ring is. The inside is smooth, and it doesn’t irritate my skin even after wearing it all day.

I ordered two bracelets and both exceeded my expectations. The designs are clean but still eye-catching. Their customer support was also effective when I needed to update my address.

I am very happy with my purchase. I love design and details. I will definitely purchase more.

Awful company. Do not use.
Customer service is shockingly bad—rude, dismissive, and completely uninterested in helping. The product is massively overpriced, and you can find the same quality for half the price elsewhere. They also mislead customers by showing pendants with chains that are not included.

I’m left with an overpriced pendant and no chain.
Overall, a terrible experience from start to finish. Avoid this company at all costs.

Definely I will do business with this company again, do far i purchased 2 item from them, the quality is outstanding and beautiful. Ty and keep up the good work guys.sincerely, Mario.Usa.

Unable to resolve multiple issues with a 14k wheat necklace purchased earlier this year. The item is 14k gold and does not meet UK hallmarking guidelines.

Replacements have been damaged, poorly made and still arriving with no hallmark.

Customer service - poor. No resolution over months of back and forth.

This company dose not honour it's warranty, ....they don't reply via there customer service and have auto generated replies....Reviews with this company are mixed with a 3.7 rating , not good so do your homework, all I can say is don't trust them as many others are very dissatisfied as reviews on all platforms show this and the poor workmanship and once you complain they run for the hills and make it difficult to contact or wont reply ... Be warned and review this company on all social media ..they didn't like my prior honest review and asked Trust Pilot to remove this , that is saying something isn't it Atolyestone .....just honour your warranty on faulty products and stop hiding behind a online website....

I am usually hesitant to order anything online, but was pleasantly relieved to get exactly what I had ordered. A stunning piece of customized jewelery - very detailed and impressively packaged. BTW Excellent customer service.

I have ordered 3 items. 1 pendant with chain, 1 separate pendant and 1 separate for the second pendant 25th August. I have received shipment very fast 30th August(Sat). However, separate chain was missing. I took pic and sent out on Saturday. They responded immediately, said it will be send out next shipment (Monday-1st Sep). I didnt hear back and followed up on thursday(4th Sep) for tracking number. Didnt receive respond, and chased on friday(5th Sep) and received the response that said DHL problem caused delays, they are sending a free bracelet (5th Sep). I chased back on 13th Sep Sat, then again on 16th Sep, at this point I was kinda okay with refund. They responded and said it is being shipped. I have received the missing chain and the free bracelet on 18th September. I think it is a legit company, I dont think they are trying to scam people. (I was on the fence). But their logistics might not be up to task. As long as you are patient, they do deliver.