Attitudeclothing Reviews 

Wow. I sent back my return two weeks ago tracked it by Royal Mail they recieved it the day after now they are saying they haven’t got it. And the customer service is horrendous, the RUDEST man emailed me.
Do not recommend looks like I’m not getting my £50 back, thinking of sending them to small claims court. B******s

I'm so saddened by my purchase from this company. Never had problems before (except for a very slow dispatch time), but now it's just ridiculous at this point. Going back and forth just to get my return/refund money back after almost a month and yet, it gets credited to my e-wallet, even though I requested it to my paypal/bank account. I feel for the customer service team, I can imagine how overwhelmed they get, but this should be communicated to the company owners, as it's not okay how things are being handled.
I won't be ordering again, only now to empty my e-wallet...

I ordered heels from this website and the payment went through on my bank account yet the website deemed it payment failed and after contacting support MANY MANY times which is when they finally responded, they told me no money was given on their account? PLEASE fix this website like what??? where did my money go then, A HUNDRED QUID BTW

I bought a bodysuit for over £90. The sleeves were different lengths, it arrived misshaped and has stains all over it. The fabric quality was like something from china! Cheap, thin and bad quality.

Obviously I returned the item. Attitude refused to refund my return postage (which is against my statutory rights as the item was faulty).

First and last time shopping with this company. It’s all dropshipped rubbish from China. :(

Spent a good few weeks waiting on items that were paid for, but the site wasn't giving any updates. Tried emailing but get ignored, tried phoning but no answer. Eventually they picked up, and surprisingly were very helpful. They phoned to their warehouse to check on the order, told me why the delay happened (they were waiting on 1 item), but split the order up and shipped the available items which then arrived the next day which is great. However, its now been another MONTH without an update on the item that they didn't have. Said item is still on their site and not marked as 'sold out' either. Its a shame because the products themselves have been really great, but the lack of communication they give you on orders unless you chase them up on it is pretty disappointing. If they could fix those issues at the very least, then I wouldn't have minded as much about waiting.

I ordered lunar tides hair dye off this website, once applied to my human hair blonde extensions the colour was totally different to what the website shows. The colour was nothing like what I had received. I had spent £60 on hair dye on there website only to be sent in an email a link on ‘how to dye hair with semi permanent dye’ please don’t waste your money with this brand of hair dye as it is nothing like I have seen elsewhere! Ridiculous customer service also, no help at all!

I didnt receive my order. They answered my mail once and then ignored me.

Poor quality goods, some items came damaged due to poor packaging, avoid like the plague.

I found Attitude Clothing to be a super helpful, transparent company. They were available to speak on the phone when a Windy Willow toad was going to be delivered whilst I was in hospital. I’m actually bewildered at the poor score on trust pilot because I can’t recommend them enough.

Meine Bestellung wurde nach drei Wochen immernoch nicht verschickt. Nach mehrmaliger Nachfrage wurde ich leider nur vertröstet und erhielt keine konkrete Antwort auf meine Fragen. Es wurde sich auch nicht für die lange Wartezeit entschuldigt oder erklärt woran es liegt, dass meine Artikel nicht versandt werden. Später hieß es dann, dass drei von vier Artikeln "bald" verschickt werden könnten aber der vierte Artikel (mir wurde nicht genannt welcher genau) irgendwann separat geliefert werden müsste. Ein absolutes NoGo, da dies Mehrkosten für mich als Kunden innerhalb der EU bedeuten würde, da ich pro Päckchen eine Auslagenpauschale (7,50€) an den Zusteller entrichten müsste. Habe mich letztlich an den Zahlungsdienstleister wenden müssen um mein Geld zurück zu bekommen. Insgesamt eine absolute Enttäuschung! Unprofessioneller geht's nicht. Nie wieder!

Given there are alot of negative reviews regarding customer service, I have had the complete opposite experience.
I ordered the Windy willows Toad bag for my nieces birthday, the item was despatched very quickly, although I did have afew issues which wasn't Attitude Clothing at fault.
On delivery to my local post office they took collection but accidentally sent it back to Royal mail by mistake before I had chance to collect. After a week of calls to Royal mail, they seemed uninterested in rectifying the mistake, instead opting to blame shift.
I took it upon myself to email Attitude clothing to explain the issue in the evening. This was followed up by a call back the next morning by a guy named Barry. Barry was very apologetic, understanding and helpful. He explained the process of that he was going to contact his Rep at Royal mail and have this issue rectified ASAP. In doing so he called me back the next day to update me on the matter to which the item was delivered within 24hrs.
In a retail society where speaking to a person directly is rare, I found this a breath of fresh air and appreciate that he attempted to contact me via call instead of slow and frustrating back and fourth emails resulting in a quick rectified issue.

Very bad ! Never ever shopping from them! Never reply for emails! I dont know where is my order!they stole the money! IM gonna report them!

Very poor attitude from the customer service when I requested an order cancellation. They failed to even attempt any cancellation despite being told 'At any time you may choose to cancel your order and we will process an immediate refund', and then I had to return the order at my own cost. The responses I received were unprofessional at best. I will not be returning or recommending their business.

Placed an order for same day dispatch , and my order was supposed to be delivered today for an important event tomorrow. It never arrived and they haven’t even dispatched it, even though I have paid extra for the service.
AVOID.

Reached out to try and upgrade my shipping as I needed my order in a hurry. I'm not on the mainland so delays are pretty normal.

The person from customer service called me the same day, explained there had been an issue with my order. Honestly this person bent over backwards to fix my issue and sorted out the shipping for no extra charge since there had been an issue.

My items arrived the next day, which is unheard of where I live.

Can't say how much I appreciate this as I actually needed the items for an appointment prior to my wedding, so I would have been gutted if they didn't get here in time.

I'll definitely order again

I recently purchased a pair of boots for £160. While the boots themselves are of excellent quality and I’m very pleased with the product, the overall shopping experience left much to be desired.

After placing my order, it took two weeks before the boots were even shipped. During this period, I reached out to customer service for assistance. Unfortunately, I found their responses to be unhelpful and lacking in professionalism. The communication felt impersonal, and I didn't receive the support I expected.

Eventually, the boots arrived, and they are indeed beautiful and well-made. However, the delays and the unsatisfactory customer service have made me hesitant to order from this company again. I hope they can improve their customer support and shipping processes to match the quality of their products.

Absolutely shambolic customer service. 14 days for a refund what an absolute joke if they actually sent the item you ordered wouldn’t be a problem truly one of the worst places I’ve ever purchased from.

Waiting 3 weeks now for a refund after they received my return. When i chased they said to give it 14 days even though 14 days had passed, and they had refunded an order i sent after this one. Customer service now are not replying to me. I used to love this brand but its put me off ever ordering again.

I didn't receive my order. Don't buy anything from this company.

I placed my order on Wednesday, 2nd July. The following day, the status changed to "Awaiting Dispatch," and it remained the same through Friday. I sent a message via my account on the website to ask about the status of my parcel. Barry got back to me on Monday morning, just before 7am, and said he’d look into it. We stayed in touch throughout the day, and it turned out that one of the items I ordered was no longer in stock, which caused the delay. I’ve been told I’ll be receiving a refund for that item soon.

Thankfully, my parcel arrived today (Tuesday) with everything I ordered - except for the out-of-stock item. I’m really happy it all arrived safely, especially after reading some of the reviews which made me nervous that I might lose my money. Glad that wasn’t the case!