Audi Reviews 

Getting absolutely horrendous “service” from Audi Carlisle. Not answering telephone calls, not returning telephone calls and not responding to emails. Anybody else suffering?

Oh Wow! I am genuinely shocked by the volume of negative reviews here, but unfortunately, I completely understand why.

I own an Audi Q6 (purchased in 2025) that has been problematic from day one. What has made matters significantly worse is, the appalling level of service from Audi Bexley (and by extension, Audi UK).

Every attempt to book the car in for diagnostic service appointment has been met with delays, excuses, or outright disappointment. The online booking system is particularly misleading. Instead of securing a proper appointment like it promises to when you think you have secured a booking, it simply triggers a call back from the customer service team offering an "appointment” nearly two months in the future. When your vehicle has ongoing issues, that kind of delay is just unacceptable. I have had ro
constantly factory reset the vehicle to cancel technical error fault messages includinga scary message about the brake system.

Communication is equally poor. Emails and service requests go unanswered for months, in some cases over four months. For a premium brand that should pride itself on quality and customer experience, this level of service falls far below expectations. This is the first and last Audi I would be purchasing.

I would strongly urge potential buyers to think carefully before purchasing an Audi in the UK, and also dealing with the Audi Bexley dealership. The vehicle issues are one thing, but the complete lack of responsive, reliable aftersales support is what truly concerns me. Proceed with caution people.

Macclesfield Audi are cowboys. Wish I’d read the reviews before I bothered.

I have purchased four Audi vehicles from four different mainstream dealerships over the years, and this has been by far the worst experience and level of service I have ever encountered.

I travelled from London to collect a pre-agreed vehicle, only to arrive and discover that the car’s bodywork was damaged. The sales team demonstrated a complete lack of communication and customer service. I was asked to remain on site for four hours while they attempted to resolve the issue, yet they were unable to organise themselves internally. Ultimately, I was left with no choice but to drive four hours back home with a damaged vehicle.

What followed was over three months of personally trying to rectify the issue locally, with minimal interest, support, or prioritisation from the dealership. As a paying customer, I expected accountability and proactive assistance — not indifference. The level of service was comparable to what one might expect from an inexperienced independent garage, not an authorised Audi dealership.

To make matters worse, the Used Car Sales Manager in Macclesfield later informed me that the service package agreed as part of the deal would not be honoured. This was despite me specifically requesting clarification and confirmation at the point of sale. I was then told that service packages are not included in the order form — something that was never communicated to me previously and directly contradicts what I had been assured.

Even after escalating the matter to the Audi Executive Office, while they acknowledged the poor experience and service failures, they were unwilling to offer any reasonable goodwill gesture or meaningful recognition to address the situation.

There has been no accountability, no transparency, and no integrity shown throughout this process. The used sales team’s handling of this matter is frankly shambolic and does a disservice to the Audi brand and its loyal customers.

I will never purchase a vehicle from this dealership again and would strongly advise others to reconsider before doing so.

Liverpool Audi called me a service for my car. Couldn’t take the call at the time so asked them to call back. No one did
Tried twice to ring them myself and they hung up or never answered
Reported to dealership, sorry they said. We will get someone to ring you they said
In the words of Diana Ross “I’m still waiting”
Hopeless, totally lacking in customer service and probably sent me back to Mercedes for my next car

I had bad experience on my last 4 services/inspections where measurements of brake pads inconsistent (they grow back sometimes) 2 advisories to change pollen filter before planned service where pollen filter change was included - it wasn't changed "not required due to mileage". (So what advisories were for?) And lastly I recently left my car for service where I refueled day before but on the day of service I received advisory to change "fuel flap actuator" as it was broken. I'm sure it wasn't when I left the car and when asked for them to review pictures/videos which they taking upon recieving cars. Nobody got back to me. So I'm paying for quality branded service which I don't get. So in nutshell I feel like I been scammed due to all above.

Terrible after sales service

I have now experienced two failures of the 48V belt starter generator (BSG) on my Audi A7.

The first failed at around 42,000 miles and was replaced under Audi’s extended warranty. That replacement has now failed again after only 16,000 miles and approximately three years, which is clearly premature for a major electrical and charging component on a premium vehicle.

My car is just over six months outside Audi’s 7-year BSG warranty extension, a scheme that was introduced because of the well-documented high failure rate of these units. Despite this, Audi UK has refused to offer any goodwill contribution whatsoever, even though the previous replacement was authorised and funded by Audi.
The cost to repair is significant — around £1,500 for parts alone, plus approximately seven hours of labour — for a component that has already failed once and then failed again far earlier than any reasonable consumer would expect.

This is not normal wear and tear. It reflects an ongoing reliability issue with the 48V system that Audi has acknowledged in other markets and through multiple part revisions. Yet in the UK, customers who narrowly fall outside the warranty window are simply left to absorb the cost.

My experience has been that Audi UK shows little interest in resolving the issue once the warranty expires, and franchised dealers appear disengaged as long as someone is willing to pay the bill.

For a brand that promotes itself on engineering quality and customer care, this has been extremely disappointing. I would strongly caution potential buyers to research the long-term reliability of Audi’s 48V mild-hybrid systems before purchasing

I’m writing to share concerns about the service I received during a recent visit to your dealership, specifically regarding sales representative Mohammed Patel.

Although the interaction began politely, the tone changed once I explained that I wasn’t ready to make an immediate purchase. I was pressured to decide on the spot, told statements such as “I don’t see people more than twice,” and given arbitrary deadlines despite clearly stating that I needed time to consider financing, insurance, and speak with my family. I was also discouraged from taking a test drive unless I intended to buy the same day, which felt inappropriate given the financial commitment involved.

More concerning was the disregard for my boundaries. The salesperson asked my family personal questions while overlooking my need for space and time to think, leaving the experience feeling uncomfortable and unprofessional. I left Audi feeling belittled and treated as though I was wasting time.

Buying a car is a significant decision, and I expected professionalism, patience, and respect. Instead, I felt rushed, pressured, and undervalued as a customer.

I hope this feedback is taken seriously, as respectful, pressure‑free service benefits both customers and your business in the long--I made a complaint to his manager and was never acknowledged which just shows they don’t care about their customers and only after their money.

Have an Audi TT roadster, water was backing up inside the car, rang Preston Audi who said they couldn’t fit the car in for 12 weeks, rang Audi customer services who said the car could go to Blackburn in 4 weeks. Took the car and was told that the breaks all needed to be replaced as they were 70% worn on the front and 90% worn on the back at a cost of £1300. Told them to repair the water fault that it went in for and to leave the breaks. We could not get a courtesy car and the car was in for 4 weeks so had to hire a car at our expense even though the repair was covered under warranty and is a known design fault with TT’s, they would also not start to repair the car until we had agreed that we would pay the £4000 if it was not covered under warranty and they would not know if it was a warranty repair until they stripped the car. Terrible service and communication throughout and the week we were due to collect the car we were contacted to say they would do the breaks for £870, we told them no as after the service we had received and that in the 9 months of owning the car it has only done £4000 miles we were sceptical whether the breaks needed doing at all. Took the car to another garage for an MOT and asked the garage to look at the breaks, no issues with them and no advisory on the MOT!, yet Audi Blackburn would have happily taken £1300.

Knowingly allowing a car to be sold with a fault
Audi Case number 06519993
Purchased a 6 month old Audi Q6 14th October 2025 for £54,899 cash, within weeks I started getting lots of faults with the car. The car got absolutely drenched inside twice once with the window going down after a home charge and once the boot opening, plus loads of mmi faults.
Audi Breakdown came out and found a Technical Bulletin was out for the boot opening during a high voltage charge, the fix was to change the boot control unit. I returned the vehicle to Audi Farnborough 15th December 2025.
Audi then informed the garage NOT to change the unit because this did not fix the issue, but a fix was not till Quarter 2 2026 (April till July).
I had an A3 courtesy car for virtually 1 month, Audi and I asked for a Like for Like car, but this did not happen.
I gave up waiting for the fix as the ICE car was more expensive to run, I was paying insurance for a luxury electric car.
I rejected the car January 26th, before leaving the garage I confirmed that the car had not been fixed (also in email) and took a hit of £867.40 for covering 1580 miles since October 55p per mile (above the maximum charge of 45p). A vehicle that was not fit for purpose.
The next day I received £54,031 into my bank account, within one hour the car was readvertised at £54,777, I had left the garage happy but now felt cheated. I thought the car would be returned to Audi for tests or gone into storage till the fix arrives.
Its just pure GREED, some unsuspecting customer will purchase this with a fault, hopefully he does not charge the car up at a public charger and while having a coffee the boot goes up and his valuables are stolen.
How will he stand? REG KP25ZVS
The Q6 is a lovely car but still a development car.
Note I had a new Q4 and A1, since march 2022, both these vehicles were reliable
Karma kicking in, the circus car is now reduced to £53,086 😊😊😊 28/02/2026

I have a Audi Q6 Quatro and using it for the last 9 months. I had challenges with remote air conditioning from my phone. I have contacted Audi and taken the car to Reading Audi service centre and they say they dont have a software that gets this issue fixed. This is really annoying and worst experience. Basic functionality is missing on a car worth £75 K. Unbelievable

Visited Audi Ayr to get help with setting up my car. The experience was very positive with special thanks to Liam for his professional approach and support given.

Avoid Audi – extremely poor customer treatment

I was sold a vehicle with a serious hidden defect, meaning the car was faulty at the point of sale. This was not wear and tear and not caused by me. Despite clear evidence, Audi and the finance company are doing everything possible to avoid responsibility and are refusing to replace the car with a properly working one.

Instead of taking ownership of the problem, Audi has chosen to:
• delay the case for months,
• give misleading and evasive answers,
• shift blame onto the customer,
• ignore their legal obligations.

This is absolutely unacceptable from a brand that advertises itself as “premium.” The reality is poor support, zero accountability, and complete disregard for the customer once the contract is signed.

Buying an Audi has been a huge mistake. If you value your money and peace of mind, think twice before dealing with Audi, especially when problems arise.Audi Bedford

Audi has become the biggest SCAM ever. Bought an 2022 Audi A3 TFSIe with 18k miles on it in 2023. It's been endless problems, had to get it repaired under warranty 7 times, one of those it broke down in the middle of the road and needed recovery. Incredibly unreliable for obvious design quality issues (not just a bad lemon). Nothing really works properly, not the hybrid system, not the lane assist, not the auto high beam, not the climate control, not the infotiment, not the audi connect, just nothing, it all has flaws. On top of it all, when you buy it, they on purpose omit telling you that half of the functionalities will expire after a few years and you will have to pay a st*pid amount on money to get them again. I wish I had read the reviews before buying the car, unfortunately I relied on the history of what Audi use to be, but the reality is that Audi isn't even close to be even decent anymore. New Audi cars are the worst piece of engineering that has ever existed in the automotive world, yet they're more expensive than ever. Don't let their history fool you as it did to me. Don't buy yourself an Audi if you don't want to bleed money for a car that isn't worth dime and be stressed and frustrated 24/7.

I was greeted by Mahmoud ghrab
Very friendly over all very good service Audi swindon.

Etron GT drains the 12v battery so the car is dead cannot open the bonnet as this is electrical. get AA out who manage to get power to release bonnet catch then they can access 12v battery tp boost it to power car up. But now car is drivable so they cannot recover car back to dealer. Audi UK, call centre in South Africa, cannot do anything as dealership makes decision on this. My advise is do not waste any money with Audi as they are not interested after you purchase your vehicle.

One of the best Audi’s showroom in the country very helpful sales and manger they helped me through out my car purchase and were very passionate with me buying experience was honestly smooth and stress free Issy looked after me from start to end and she did beyond expectation. And thanks to Mark who also been amazing and helpful.

Do not buy an Audi E-Tron 2019 quattro. Had mine for about 6 months and now faced with a £9k repair bill. Turns out there's an issue where coolant seals fail on the drive module and destroy the drive motors. It's known by Audi because the system comes with drain plugs to check if any coolant is leaking into the area!!

A car is only s good as the back up and Audi Belfast have zero. Despite purchasing additional warranty at £1200 when an issue arose which was warrantable (confirmed by Audi) they wanted me to pay for USB ports which were 'damaged' in order for them to complete the warranty work.
Bearing in mind only a week prior to this, the ports were working fine to my knowledge, indeed Audi provided me with a full bill of vehicle health by video, no mention of an issue with USB ports, yet this is the only place they can carryout diagnostics/ repair - they claim.
Audi UK customer service are worse again and would only speak to my 'husband' under GDPR despite my name being on the V05 and indeed me booking services and warranty work previously with them. A car is only as good as the back up and Audi have zero, will never buy another.