Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling th... Toon meer
Bedrijf heeft geantwoord
Quick and simple call with customer service who dealt with my request in fast, friendly and efficient manner..he did tell me his name but can't remember but he provided a top tier service.
Bedrijf heeft geantwoord
Spoke to Mia James at customer service. Was completely rude and ignorant towards me not letting me speak. Also very poor communication from aura in general as they don’t reply to emails or calls.
Bedrijfsgegevens
Geschreven door het bedrijf
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Contactgegevens
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Verenigd Koninkrijk
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Goed
206 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 45% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very nice customer service from Celine.
23 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Miss Oguama,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Celine.
Regards,
Aura
Good service
19 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Danayal,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Useful customer service and welcoming…
Useful customer service and welcoming staff
16 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Jake,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
Aura
customer service
i had a query and it was resolved immediately, zero hassle, in a lovely manner. seamless experience, thank you very much
15 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Celine was so helpful and made my…
Celine was so helpful and made my experience very easy and straight forward. She helped me and was so polite and understanding over the phone.
10 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Fern,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Celine.
Regards,
Aura
Good service but long wait times
Wait times were very long to get through to an agent but the lady who dealt with my enquiry was thorough, answered all my questions and helped me very quickly. I wanted to change my payment date for each month and she dealt with it quickly.
8 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi,
Thank you for your 4-star review. We appreciate the feedback. We apologise for the long wait time you experienced.
Regards,
Aura
Antwoord van Aura Insurance
Hi Robbie
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Great customer service
Quick and simple call with customer service who dealt with my request in fast, friendly and efficient manner..he did tell me his name but can't remember but he provided a top tier service.
4 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Margaret,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Stephen.
Regards,
Aura
Naiomi was very helpful and…
Naiomi was very helpful and understanding due to personal circumstances I needed additional support regarding payment and it was dealt with very efficiently and the agent was lovely and understanding
4 juni 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Jess,
Thanks so much for sharing your experience with us. We have passed your comments onto Naomi.
Regards,
Aura
I had an issue with a missed payment
I had an issue with a missed payment, and when I contacted client services, the agent I spoke with was very understanding, helpful and professional and without any issues or drama, and immediatly resolved the issue and the overall services from Aura I would 100% recommend others to take out Car insurance with.
29 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Alex,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto our agent.
Regards,
Aura
Antwoord van Aura Insurance
Hi Taylor,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
Aura
Very easy process
Very easy process - very nice customer service agent.
22 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Very attentive customer service
Very attentive customer service
Shout to the lovely South African lady
21 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Although support lines are always busy…
Although support lines are always busy and you need to wait a bit , support people are always helpful
21 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Tayfun,
Thank you for your 4-star review. We appreciate the feedback. Apologies for the long wait times you have experienced.
Regards,
Aura
Great customer service
Just renewed my insurance for another year with aura insurance, everytime that I’ve called them they have been great help and always friendly, the hold periods are usually not for too long and they are able to help with everything I’ve questioned.
13 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Anisha,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto out agent.
Regards,
A-Choice
I was speaking to a lady and she helped…
I was speaking to a lady and she helped me with manners and made sure that she kept me calm throughout the conversation. I cannot remember the name sadly but i hope she goes far within the company because shes brilliant
12 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Leesha,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Julia.
Regards,
A-Choice
Shocking customer service
I’ve tired to call serval times no one answers the phone!im extremely disappointed in the customer service considering I pay each month I expect a pleasant kind service however there is no customer service!! I’ve emailed called and had no response. I would not recommend this insurance company as they clearly only care as to wether they are getting paid.Im paying people’s wages who won’t even answer the phone so why are they being paid?
4 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Natalie
Thanks for sharing your review.
I will be happy to address your situation. Unfortunately, I'm not able to find your file as your review doesn’t provide any of your details.
Please contact me at feedback@premiumchoice.co.uk so that I can try to help you.
Thank you
Kate
Good at first........
At first all good, a cheap price on my car insurance for a 19 year old. However when I changed my car, same engine size and nothing too extravagant they refused to cover me and then said they'll cancel my insurance - as a youngster you can't afford to have your insurance cancelled, so I had to cancel. Then they tried to charge me a £50 admin fee ! I tried to speak to someone about but no response, i challenged it by email, no response. Next I heard it had been passed to a debt collector. Seriously AVOID !!!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hello customer
Thank you for your review.
As an insurance broker, we are only able to offer policies from the insurers on our panel. When a customer changes their vehicle, it’s possible that the new car may not be covered by their existing insurer, which unfortunately may lead us to cancel the policy.
I’d like to assist you further, but I cannot locate your file since your review does not include your details.
Please reach out to me at feedback@premiumchoice.co.uk. I am here to help, and I look forward to hearing from you.
Thank you
Kate
Aura service itself is amazing,and also…
Aura service itself is amazing,and also I would have to say that the costumer service is on top!
Thank you for your service and assistance!
I’m happy that I choose Aura insurance!
27 april 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Cristina,
Thanks for your review and choosing to insure with Aura. We appreciate your great feedback and comments.
Regards,
Aura
Great customer service from Celine
22 april 2026
Review zonder uitnodiging
Antwoord van Aura Insurance
Hi Priya,
Thanks so much for sharing your experience with us. We have passed your comments onto Celine.
Regards,
Aura
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