Australia Express Immigration Reviews 

59
TrustScore 2.5 uit 5

2,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Stay away from this organization, they will take you down a rabbit hole and you will not get anywhere, still fighting to get my thousands of dollars back. Red flag, scam… avoid at all cost. If y... Toon meer

Beoordeeld met 1 van de 5 sterren

Metto una stella perché non posso metterne zero. Bruttissima esperienza ci ho rimesso 1100euro e cercherò di andare per vie legali, mi hanno fatto pagare di più di quanto mi hanno richiesto ed il v... Toon meer

Beoordeeld met 1 van de 5 sterren

They’ve been blowing my phone up nonstop for the past month now. Unfortunately they scammed me 350 USD and I was gullible enough to believe “they were South Africans who moved to Australia over 10 yea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Applying for a skilled migration visa to Australia was a daunting task, but this agency made it so much easier. They took the time to understand my situation and provided tailored advice. The team was... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Consultant

Geschreven door het bedrijf

Australia Express is an immigration and support agency established to provide our clients worldwide with professional counseling and migration services to Australia. We have offices in Melbourne, Sydney, US, Phillipines and Israel. The company has a dedicated team of highly experienced specialist immigration consultants including registered MARA agents and Immigration Lawyers who will help you through your visa process and in a smooth transition to starting a new life in Australia.


Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

59 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 57% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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2,4

Alle reviews

(59)

17 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great Service, Excellent Results

The team is very professional, the MARA agent I worked with was responsive and efficient. I got my skilled migration PR visa after a long and stressful road but I couldn't have done it without Australia express. Thank you.

5 maart 2025
Beoordeeld met 3 van de 5 sterren

Is this site trust worthy

Is this site trust worthy. Why I am asking I got a call this morning amd went through the whole questions amd so on. But can't carry on till I pay a fee then will go to the next step. But I have rather hesitate on paying that amd I get scammed.

8 april 2025
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hi,

To clarify we are an immigration and support organization that helps applicants from all over the world. We work in cooperation with MARA agents and Immigration Lawyers to facilitate all of our applicants' needs in the visa process. If you have any questions or would like more information please send an email to support-department@australia-express.com.

Beoordeeld met 1 van de 5 sterren

Questioning getting a visa before a job...

Its a bit concerning that they want you to make a payment tthe first time you call just to enquire...
Is it a good idea to get a visa without having a job offer?..
I don't know.. seems it should be the other way around.. get a job first, then persue a visa etc..

21 maart 2025
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hello,
To clarify, there are different pathways you can take in order to immigrate to Australia, not all pathways require having employment secured in advance. One of the services we provide is assistance in the job searching process.

We are sorry if you felt it was rushed or maybe not everything was explained clearly. We would be happy to get back in touch and explain, it is unjustified to come to this conslusion for no reason.

Beoordeeld met 5 van de 5 sterren

I badly needed a visa

I was working here in Europe, but my visa was already close to expiring. I was really nervous because if I overstayed, it could cause issues with my passport and affect my chances of applying for another visa in the future. I needed a visa to Australia as soon as possible, but I didn't know where to start or who to trust.

That's when I found Australia Express. Ethan Winters handled my consultation, and from the very first call, he made me feel at ease. He explained everything clearly, step by step, without making any false promises. What I liked most was how transparent they were they really care about helping people, not just about money.

Thankfully, I got my visa approved just in time! I can't thank Ethan and Australia Express enough for helping me start a new journey in Australia. If you're looking for a legit migration agency, this is the one!

5 maart 2025
Beoordeeld met 4 van de 5 sterren

I recently applied for a Skilled Visa…

I recently applied for a Skilled Visa subclass to Australia and used Australia-Express to assist me. I received a welcome call from Maeve, who explained the process clearly and answered my inquiries promptly.

While the overall experience was positive, I believe there’s room for improvement in response times for follow-ups. However, the assistance I received made the visa process smoother, and I appreciate the support.

4 maart 2025
Beoordeeld met 1 van de 5 sterren

THINK TWICE!! DO NOT USE this service provider!

Approach with caution!
So many red flags were raised within a 24 hour window. They take US$349 payment for 'legal expenses' without conducting any assessments to see if you're a suitable candidate for any visa types. When you request a refund (even if it's within a 24 hour window) as you don't want to proceed due to some questionable approaches and misleading information that has been provided, they will not honour a refund.

They're clearly very well versed scammers who've thought this through and planned ahead with cunning intent, even credit card companies are unable to honour any chargeback claims due to the small print detailing there will be no refunds issued!

Truly an absolutely disgraceful company to work with.

P.S. In all fairness, yes, Australia Express have reached out a few times to increase the value on their offer of a partial refund but it is also "conditional to the Trustpilot’s review removal before the refund issued."

24 december 2024
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hi Jashriee,
We have reached out multiple times to try and make everything right and even offered you a refund, however you have stopped responding to us. Please be in touch and we are happy to keep the offer open.

Beoordeeld met 1 van de 5 sterren

Strange Company – Be Careful

I genuinely believe that Australia Express is a scam company. My experience has been nothing but negative, and I think everyone should be very cautious before using them. They seem to lack professionalism and transparency, and I would advise anyone looking for immigration assistance to stay far away from them. The whole process feels shady, and I don't think their services are trustworthy in any way.

13 januari 2025
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

This is a fake review posted by a fake account. Trustpilot have addmited fault and has assured us they will remove the review.

Beoordeeld met 5 van de 5 sterren

Amazing service!The team is very…

Amazing service!The team is very knowledgeable and guided me through the entire partner visa process. They were always quick to respond and even helped me correct some mistakes in my application. Thanks to them, I'm reunited with my husband in Australia.

16 januari 2025
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

The partner visa is a complicated process, I am glad we were able to provide you with a pathway that returned you to your family!

Beoordeeld met 5 van de 5 sterren

Applying for a skilled migration visa to Australia was a daunting task….

Applying for a skilled migration visa to Australia was a daunting task, but this agency made it so much easier. They took the time to understand my situation and provided tailored advice. The team was incredibly patient, even when I had delays in getting my documents together. I had appreciated their honesty and transparency about timelines and costs. If you want a stress fee visa application, these are the people to call!

9 januari 2025
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

The skilled migration process can be very scary, we pride ourselves in working with the best professionals and MARA agents to handle these cases, we are always so happy for our applicants when they get their approvals!

Beoordeeld met 5 van de 5 sterren

I had heard so many horror stories…

I had heard so many horror stories about visa rejections, so I was really nervous about applying for my Australian permanent residency. This agency came highly recommended, and they didn't disappoint! They helped me with every detail, from document preparation to interview tips. The team was always available to answer my questions, no matter small. I couldn't have done this without them. Now I'm living my dream in Melbuorne!

12 januari 2025
Beoordeeld met 5 van de 5 sterren

Very professional service

Very professional service! Helped me get my RR visa with no hassle. They explained everything clearly. So happy I found them!

14 januari 2025
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Thanks for the review!

Beoordeeld met 5 van de 5 sterren

Very professional service

Parfait! This agency was excellent in helping me move to Australia. They know their stuff and are very friendly. Merci beaucoup

10 januari 2025
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Thanks for the review!

Beoordeeld met 2 van de 5 sterren

Horrible Service And Experience

Absolute scam! Overcharged for a service that caused delays and stress. Not the official method—beware!

10 januari 2025
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

This is not a genuine review - we do not recognize this applicant, the profile is fake.

Beoordeeld met 5 van de 5 sterren

I was so confused with the visa...

I was so confused with the visa process, but they made everything super simple. Their team is very friendly and professional. I got my student visa approved quickly. Highly recommend them to anyone looking to move to Australia!

5 januari 2025
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Thanks for the recommendation!

Beoordeeld met 3 van de 5 sterren

Satisfied

Good day

Can someone respond to my email please. You say you will respond with 3 to 5 business days and so far I waited almost 3 weeks. Thanks

Im not sure how to respond but now Ive had a response and I am satisfied so far as the case manager was on holiday. Thank you for responding as I was worried that Im being scammed.

6 januari 2025
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hello, We have requested your information, beacuse we have no idea who you are.
Please send an email to support-department@australia-express.com and we can continue working on your case.
Our policy is to try and answer emails between 3-5 working days, so please make sure this email was actually sent and not sitting in your outbox.

Beoordeeld met 3 van de 5 sterren

I want to negotiate with this Company…

I want to negotiate with this Company to migrate in Australia with my family,, they call me last November and im satisfied to thier answer,, Now i have a question how many months to get my Visa?? Im thinking because its hard to find money here in the Philippines,, please Someone help me,

11 november 2024
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hello, If you are looking to get in touch with us to discuss your visa options, please send an email to support-department@australia-express.com

Beoordeeld met 1 van de 5 sterren

This is an updated review following my…

This is an updated review following my previous one from November, which you can check. I gave them until December 1st to respond, and they know I’m drafting another review.

My experience was HORRIBLE AND HORRIFIC. They admitted fault and even offered a $100 refund, which I still have not received.

They dared to call me a liar. I am genuinely concerned that my visa to Australia could be jeopardized because of their actions, as I'm en route there.

The numerous red flags, poor communication, and lack of professionalism are unacceptable. This young company prioritises profit over customer satisfaction, failing to deliver on its promises. Misleading me and labelling me a liar is entirely out of line.

I cannot recommend this company under any circumstances. This has been an incredibly stressful experience with a company that operates unethically. Feel free to engage their services if you want to waste your money, time, and stress levels to the test. However, if you are looking for a company that prioritises its customers and maintains a meaningful working relationship, I strongly urge you to look elsewhere.

Update on reply from response.

I am happy to state facts.
You offered a refund which was extremely pathetic. I asked for at least half of what I paid for which you refused and I replied to your email and asked you for the refund.

They upsold on this visa which was Job searches, recruitment help and housing which they did not complete. They job searches were all wrong. I had 90% of the information already.
They admitted fault with the job searches.
You admitted faults so to say I claimed you didn't provided a service is untrue.
You haven't responded to any emails since the 1st of December 2024.

You offered to keep my information and documents on file for later.

1 december 2024
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hello,
To clarify, you were approved for the visa, which was the services you paid for. After being approved you started making claims that we did not operate properly and out of mutual respect we decided to offer you a partial refund even though we had no obligation to, which you refused.
We hope you can come to your senses and be happy with the fact that you got what you were promised and what you paid for.

Update as well: There was a mistake made and quickly fixed regarding your job search. It was explained to you many times that we focus on the application for the visa as the main aspect of our serivces as we are an Immigration Support company and not a recruitment agency ourselvs.
Asking for a 50% refund on a service that you addmitedly recived is very offputting. We try to be as clear as possible when applicants sign up for our services that they understand what they are getting. We cannot be responsible for your misinterpretation and lack of understanding. That being said the offer still stands as a gesture of good faith.

Beoordeeld met 3 van de 5 sterren

They got me my visa and it was ALOT of…

They got me my visa and it was ALOT of money. They have ignored my emails and updates, they are supposed to help with work , housing and other various things . They still don't answer emails. They were extremely unprofessional.
For the money I paid for... It was not worth it at all. I've lost 5 months of my 1 year stay because of them. They ignore when you ask for refunds. They ignore when you ask for updates.
Just look for better services. There are better services who actually help you set up your bank and Medicare.
They actually want to help you. Unfortunately this service Australia express just want to take your money

1 november 2024
Review zonder uitnodiging
Logo Australia Express Immigration

Antwoord van Australia Express Immigration

Hello Elizabeth,
We are sorry you feel this way however we would like to clarify.
We are upfront about the fee we charge for the WHV process and it aligns with the average rate charged for these legal services.
The fees you completed were to assist you mainly with visa application and provide guidance on how to navigate your landing in Australia.
We are proud to say that those services were completed and your visa was approved!
If you would like to discuss further please reach out to our support department.

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