Autrella Reviews 

1.341
•
TrustScore 4 uit 5

4,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The website did not work while I was submitting the claim. I had to send a email to the claims department with a copy of the repair order to get approval. While the vehicle was here there was another... Toon meer

Beoordeeld met 4 van de 5 sterren

Submitted a claim online, and waited 14 days to hear back. Called various numbers and could only leave messages as I couldn't reach a human. Then I got a call returned from Kyle, and he was great to w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My experience with Discount ESP can be put in three letters. WOW!!! It is great dealing with these people. When it comes to extended warranty you may have doubts but you don't need to worry about Dis... Toon meer

Bedrijfsgegevens

  1. Autoverzekering
  2. Verzekeraar
  3. Verzekeringsmaatschappij

Geschreven door het bedrijf

At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(1.341)

63 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I was told about this extended… George Gilligan

I was told about this extended warranty service for my 2023 Harley-Davidson Triglide by a friend of mine. He give me Franko number. When I called and talk to Franko he walk me through the process. When I called Franko with any questions about the insurance he was there to answer them thoroughly. I would highly recommend working with him as he was professional in every aspect of setting up the insurance. Thank you

29 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Autrella Insurance is the best

Autrella Insurance is the best. They have taken care of my motorcycle insurance for the last five years and I trust their process. Claims are easy to file when needed and the customer service is outstanding. Please reach out to Franko Cardozo: Phone: 239-399-5903. They offered me a solid policy even with high milage!

19 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I can not say enough about the service…

I can not say enough about the service and ease of the claim process. I've submitted 4-5 claims and it has never been any type of issues or hold ups while processing and getting my bike fixed. I highly recommend.

18 september 2025
Beoordeeld met 5 van de 5 sterren

Frank was very informative and helpful…

Frank was very informative and helpful getting my extended warranty on my 2023 Road Glide 3. My original warranty was expiring in a couple days so time was of the essence to get a good rate. Frank was on it from the first contact and we got it all done. Pretty smooth process.

17 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Worth every penny…

On 2022 Harley Roadglide I started having issues with the charging system.
As I was riding I noticed smoke rolling out of the Voltage regulator and pulled over and had to quickly pull the main fuse to get it to stop before my bike burst into flames. I had it towed to the dealer where they diagnosed the issue being the stator over charging causing the voltage regulator to go out. They put an estimate together and sent it into DESP. Almost 2 thousand dollars parts and labor. DESP authorized the work to be done and paid all but the deductable 100.00 Thanks to DESP I was able to get my bike properly diagnosed and repaired and back to having my knees in the breeze. Ive had them for a while now and wont have a bike without them. Theyre exactly like having a Harley extended warranty without all the hassle and for less than a third of the cost and to make things even better you dont have to have all of the money for the warranty up front. You put 10 percent down then make a small payment depending on the coverage you get and to even make things better...they toss in the tire and wheel coverage FREE where with Harley you pay an additional charge. Ok...so now after reading this youre thinking DESP isnt good at the dealer. YES IT IS..and its also good at your favorite cycle shop as well. Go back and read...I had my bike repaired at the dealer where I bought my bike. So go ahead and pay thousands for an extended warranty.
But you have to ask yourself...do I really want to be a Stunaats and pay all of that when I can get the exact same coverage for a fraction of the cost?? Yeah...thats what I thought...Lifes short...save some money ...make momma happy!!!!

16 september 2025
Beoordeeld met 3 van de 5 sterren

I had a flat,

I had a flat. went to dealer and they tried to contact ESP. Can only contact by email?
I had to pay for the service and wait to see if my claim was allowed? waited a week+ to have the dealer call and say they (the dealer) was paid. then waited for the dealer to credit my account. i was under the understanding ESP would approve and pay the dealer, not me.

2 september 2025
Logo Autrella

Antwoord van Autrella

Thank you for your feedback. We are sorry for any confusion. but you can reach us via telephone. We do provide instructions to the shop to email us the claim info, but you can request to speak to a representative as well. I do see we received your claim request at 9:41am on 8/18 and provided an authorization to the shop at 9:49am, 8 minutes later. The shop did reach out 10 days later as it appears they missed the initial authorization sent on 8/18.

Beoordeeld met 4 van de 5 sterren

Rear Tire

Went to my Dealership for 65K service and the tech noticed that my rear tire was low on air
This tire was only 3months old. They told me that they found something in the tire on DSP approved the claim to replace the tire. I really enjoy the peace of mind that having my DSP Policy .

25 augustus 2025
Beoordeeld met 5 van de 5 sterren

Making the complex quite simple!

I traded motorcycles and wanted to transfer my current coverage to the new bike. The Discount ESP process for that was made very easy by the representative I dealt with, Franko Cardozo. Franko was super helpful and friendly. The entirety of our interactions were prompt and informative. I had envisioned a much more laborious process but Franko made quick work of everything. Thank you very much!

4 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First Claim Success!

Recently had my first claim with Discount ESP. The claim process was simple and Discount ESP worked directly with my repair facility to approve the required work and make the payment for it. Very happy with Discount ESP.

19 augustus 2025

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