Autrella Reviews 

They paid for the repair. No problems on my end.

I had a thoroughly disappointing experience with this warranty company. When my motorcycle’s master cylinder failed while I was in Brooklyn, I had no choice but to travel to Long Beach, NY in first gear. During that stressful journey, my clutch also burned out because the only way to manage was to rely on it.

What’s worse is the lack of communication from the warranty company. Not a single representative reached out to me, and it took nearly a month for them to address the issue with the dealer. Even then, they are only covering a small percentage of the repair costs. In hindsight, I should have opted for the Harley Davidson warranty to avoid all this hassle.

The customer service has been incredibly frustrating as well. It’s nearly impossible to reach anyone by phone; all communication must be conducted via email, and here I am still waiting for a response. This has been a truly disappointing experience, and I strongly advise others to think twice before choosing this warranty service.

What made this last experience great was the ease and quickness that the dealership was able to contact DESP and get the approval,followed up by all the business being taken care of. I paid my deductible and was out of there in a Flash.

I had two issues an both issues were taken care of I just who’s you could call to get approval instead of emails sometimes it takes a couple days to get a response otherwise it’s great

Everything about getting my Harley’s coolant pump replaced was fantastic!! I contacted DESP’s customer service to verify the steps needed, and they gave me the simple steps required for the claim. My dealership provided the needed documentation after the assessment and estimation were generated, and in a couple days they called to tell me the repairs were done and I could pick up my bike. I couldn’t have asked for an easier process and I’m totally and completely happy with how DESP provided excellent customer service to get my repair completed.

It was great service I been with them for 6 years great service.

I am leaving a review on the warranty purchase process. I heard about discount Esp on a popular motorcycle you tube channel. The process was seamless and easy and I felt the price is reasonable. Franco was very professional and worked to get my policy processed very fast.

I’ve had a policy for more than 10 years covering 3 different Harleys when ever I had an issue it was taking care of without a problems I highly recommend them ask for Franko Cardozo and tell them Nick G recommend him

Before writing this review, I consultated with my motorcycle shop to see how smoothly the process went.
The owner told me it went silky smooth.
I paid good money for my Extended Service Plan for my motorcycle and my expectations for that investment seem to be paying off.
Overall, I am very pleased.

I have a 2022 Harley Davidson Road Glide CVO, and recently experienced low tire pressure on my rear wheel. So I took it to the dealer, and they determined my rear wheel was defective and needed replacing. I assumed my Wheel and Tire coverage with Discount ESP would cover repair, but to my dismay Discount ESP denied the claim. I paid $2,100 for their Entended Warranty coverage, and now had to pay $1,800 to get my bike back on the road again. I feel I’ve been totally ripped off and highly recommend anyone considering buying Discount ESP’s Extended Warranties not to do so!!!

Discount ESP is horrible. I done all of my services on my bike from the dealership and taking great care. Almost every claim they have denied. I had friends that report the same story whether it’s an engine, or anything else on the motorcycle, it is impossible to get a hold of them. For simple things, it takes them a couple weeks to get an answer back and most of the time they deny the claim.

This is my 2nd warranty with these folks. Easy process and good pricing.

Had Discount ESP for a few years now, and any problem that was under warranty they covered, no hassle, from the phone call to email. I highly recommend them, and I definitely will be renewing again.

Henderson Harley was able to work directly with Discount ESP to get some minor issues resolved on our 2017 Street Glide Special!

Devin Cardozo was great! Professional, very communicative, and easy to work with! Process was fairly simple!

Quick response to my issue

Having the extended warranty from ESP is easy and so far it has been a great benefit the few times I have had to use it. Basically pays for itself when taking care of the bike you love. The best part is my dealership is well aware of Discount ESP and has them on speed dial. So as long as you have coverage they know it's hassle free and the approval and funds are quick and simple. Kudos.

DiscountESP has truly had my back during some challenging moments. As someone who’s constantly on the road, I do everything I can to keep my motorcycle in peak condition. But when the unexpected happens, breakdowns, mechanical failures, Discount ESP is always there to get me back on the road quickly and hassle-free. I’m genuinely grateful for their reliable service and support.

I sent an email to notify that I’m requesting an cancellation on this service contract due no longer has ownership of this vehicle anymore

The turnaround time for ESP to get the payment to the dealership needs to be faster. Twice I've had to pay the repair bill and get the money credited back to me.