While the reimbursement for the covered part is greatly appreciated, the time to respond to the repair center was disappointing. I was traveling out of town when I received a brake failure notice.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
The website did not work while I was submitting the claim. I had to send a email to the claims department with a copy of the repair order to get approval. While the vehicle was here there was another... Toon meer
Submitted a claim online, and waited 14 days to hear back. Called various numbers and could only leave messages as I couldn't reach a human. Then I got a call returned from Kyle, and he was great to w... Toon meer
Bedrijf heeft geantwoord
My experience with Discount ESP can be put in three letters. WOW!!! It is great dealing with these people. When it comes to extended warranty you may have doubts but you don't need to worry about Dis... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Autrella, we believe vehicle protection should come with real support and real people behind it. We specialize in service contract solutions for powersports, luxury, exotic, and specialty vehicles, helping customers and dealers access coverage options that fit their needs. Our team is committed to responsive service, transparent communication, and making the ownership experience easier when unexpected repairs arise.
Contactgegevens
Verenigde Staten
- 844-778-9175
- support@autrella.com
- www.autrella.com
4,2
Goed
1K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Frankos great customer service
Franko was very nice. Haven’t had to use it and hopefully won’t which is only reason it’s a 4 not a 5 but as far as customer service he was very easy to work with.
14 mei 2025
Review zonder uitnodiging
Very Fast And EASY Process Overall
Fast EASY process overall. I have had Discount ESP for a couple of years and just renewed on today! Compared to the warrantee Harley sells for over 3K, Discount ESP is a no Brainer!!
Call and Ask For Frank, he is GREAT and a true Pleasure to work with (no pressure as all, which is a welcome thing these days.)
14 mei 2025
Review zonder uitnodiging
Easy fast process
Easy fast process , great price . This is the 2nd policy I’m getting for my motorcycle, actually im renewing my first policy . So im going on 4 years now esp .
12 mei 2025
Review zonder uitnodiging
DISCOUNT ESP
I have used DISCOUNT ESP for the last 4 years and have been very happy with all my experiences. Awesome company i never had a claim denied. Thanks DISCOUNT ESP
12 mei 2025
Frank was great to work with
Frank was great to work with. I appreciate all the help. He helped me make the process simple easy picked up the right plan answered all my questions. I would recommend him and your program to others I meet. Thank you much Frank.
8 mei 2025
Review zonder uitnodiging
Alex made the purchase of the warranty…
Alex made the purchase of the warranty easy. This is the second time I’ve had ESP. The first time I had filed several claims without any issues, that’s why I didn’t hesitate to purchase the warranty again.
1 mei 2025
Review zonder uitnodiging
Alex Salazar was great to work with
Alex Salazar was great to work with. Highly recommend him. Thanks Alex
6 mei 2025
Review zonder uitnodiging
Quick and Easy
Quick and Easy. Service writer submitted a claim and got it approved almost instantly. Really appreciate Discount ESP and what they do.
30 april 2025
Alex was very prompt and efficient and…
Alex was very prompt and efficient and made the process very easy!
28 april 2025
Review zonder uitnodiging
Easy sign-up thank you Franko
Franko made the process easy for activating my policy with Discount ESP. Answered all my question about the extended warranty in a timely manner. I didn't get rushed or pressired and reviewed the contract at my leisure. Thank for guiding me through the process and making it simple.
28 april 2025
Review zonder uitnodiging
Recently sold vehicle and transferred…
Recently sold vehicle and transferred unused warranty to the new owner. Thanks Alex for making this process super easy!
26 april 2025
Review zonder uitnodiging
Franko Cardozo was my contact through…
Franko Cardozo was my contact through the quoting process. Great communication and information. Looking forward to a positive experience with Discount ESP.
18 april 2025
Review zonder uitnodiging
Franko was the person who reached out…
Franko was the person who reached out to me, and right off the bat, made me feel comfortable and felt like I was talking to a friend and got me the info I need. Made the steps easy to follow and all around a great experience.
24 april 2025
Review zonder uitnodiging
Alex made the transaction very…
Alex made the transaction very friendly, easy and simple.
Great communication throughout the process!
This will be my second policy with Discount ESP.
Thank You Alex
15 april 2025
Review zonder uitnodiging
Bent rim
Had a bent rim from a pothole and they replaced the rim and damaged tire. Everything was quick and easy. No BS.
10 april 2025
Outstanding!!
Outstanding!!! I have been a member of DiscountESP for my motorcycles, and now I have added my truck!
Alex made the process super smooth, even when I was having issues with the website, he was able to walk me through the process.
16 april 2025
Review zonder uitnodiging
I had Discount ESP with my last Harley…
I had Discount ESP with my last Harley and the service here has always been superior over all the rest, and as a matter of fact from the day that I signed my contract, and spread the news about this company I also referred a couple of people and they are still aboard today. It feels great to be back in the family, and hitting the road with confidence is always the key to enjoying the open road.
21 april 2025
Review zonder uitnodiging
Franko very comfortable to talk with
Franko explained everything really well. He made me feel confident on getting the extended warranty.
7 april 2025
Review zonder uitnodiging
Devin made the process of getting…
Devin made the process of getting insurance on my Can Am easy and stress free
Great company with good rates
Highly recommend
4 april 2025
Review zonder uitnodiging
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