Autrella Reviews 

Alex was very easy to work with and guided me on what needed to be included for my Harley Trike. Thank you Alex!

It took multiple calls and attempts for approval paperwork to be emailed….not the first time! Is this an intentional directive by your company? Many others I know experience the same thing over and over!

This was a horrible experience for me and the shop that did repairs to my machine! It took 3 months for me to get repairs approved and complete. I had to repeatedly call/email to get the order approved and once the repairs were done I had to call/email repeatedly too get payment to the repair shop. I was told my the technician that for these reasons and experiences they do not like to utilize these types of plans. I have a 5 year plan and this has me regretting it

Terrible experience, unprofessional staff - total harassment. Didn't move forward, requested the calls stop and I was ignored and harassed. I asked multiple times to be left alone and their rep did not care. Look around for a different company, if they will hire people like this, I can't imagine how much worse the customer service would be after doing business with them. Stay away!!! The response from ESP was a flat out lie. I made it crystal clear that I did not want to be contacted again. Their employee didn’t care one bit and although I told him not to contact me again he continued. I told him I revoked any permission to reach out again, and that I’d report him - he continued anyway. I told him I would report him to the the Insurance Commissioner and he continued to reach out. This company is now trying to distort reality. Instead of accepting any responsibility, they’re distorting facts to reduce the damage. The ridiculous thing is that had their employee honored my request - this would never have been necessary. I asked to speak to their management and guess what? They never provided any contact information in an attempt to hide the truth from their leadership team. I have reported them to the BBB and now it’s off to Yelp. This whole situation was caused by their employee Devin. Don’t buy anything from this place - ever. Their response is a classic example of providing a ridiculous response that attempts to cover up horrible unprofessional service and dress it up in disingenuous courteous wording. Now it’s time to post this on FB and X.

Pretty cut and dry; Dave was super helpful in getting me the information and signed up!

Easy to work with, good pricing, fast turnaround. Received a couple of good discounts and was able to cover all the items I was interested in covering without breaking the bank.

It was easy and informative plus the salesperson was on top of everything and I was pleased with how everything was laid out to what was covered and what my deductible was and the full payment or monthly payments would be. Great insurance for me and my bike 🏍️.

Quick response

Fast and easy to get repairs done.

2nd contract with ESP and Franko was very helpful

Franko was just a pleasure to work with. I haven't had to use it yet, but if the process is as seemless as the quote, I'll be very impressed.

I was concerned about my new purchase being out of factory warranty even though the bike had 7221 miles. I purchased a 2021 CVO Ultra Limited and was concerned about all the digital and after market items installed. Devin Cardozo knows his product and explained to me different options. He was very informative and understanding of my concerns. A pleasure to deal with him. Definitely recommend him and his company, which I found out about from watching Traveling Tall on YouTube

Alex was fantastic. I really didn't expect the process to be so easy and well managed. Hoping I don't have to use the warranty, but glad I have it. Thanks, Alex!

Worked well with the company doing my repairs.

Love my Discount ESP, best decision for my Harley

Very easy process. Explained everything to the fullest. Also great recommendations on which coverages were needed and which weren't. Franko Cardozo was great. Thank you

Kyle is very good at what he does. The approval process could be faster. They have to protect their finances. However, they did take care of me once the verification process was finished.

Alex was very helpful and knowledgeable. He kept in touch with me without being pushy and was quick to respond with an answer to any questions I had.

I really like DSP. When I took my bike to the shop and needed repairs DSP was quick to respond to my needs.

I highly recommend DSP.

Haven't had to make a claim yet but the Franko helped me through the sign up process. Great price, but i still hope i don't have to use it lol