Avon Cosmetics Reviews 

Very bad customer service I have ordered but after 1 and half month it’s still not delivered and whenever i ask for refund they ask me that it’s done and whenever i check my account they are not refunding me I don’t know what they have done with parcel or what the parcel company did but litterally its rediculous for keep asking for our own money i am and please can anyone guide me where i can complain to get my refund.i tried everything thankyou.

What's going on with the Avon tinted moisturiser. My eyes have been streaming for days, and my nose is like a tap, drip, drop. The skin around my eyes is swollen and peeling too ??
I have no known allergies at all, but this stuff must be really harsh. Its taken me a while for it to click, as I thought I had a cold again.
Its the moisturiser !!!!!!! BEWARE

As an Avon Rep for only 6 months, I am very disappointed in the company, and now leaving asap.

Historically, there have been lots of problems placing orders online, as the website is quite often not working properly.

Anyone considering joining as a rep, please read all the info as to how much it will cost you each campaign to purchase the catalogues, handling charge, and delivery charges before signing up.

As a person with only a few customers, ordering 10 Brochures cost me £9.40, delivery charge £3.50, and handling fee £1.25 a total of £14.15. I sent an order in beginning of November of £100 plus but got no discount on the order as it was my first order in this quarter, meaning I am £14.15 out of pocket this month along with my time and fuel costs.

Unless you plan to push for large sales every month, think carefully.

I order Avon from a lovely representative but she is sometimes weeks late with the brochure due problems with the Head Office delivering them. They have also stopped selling certain products which l have been buying for years. Their lipsticks and nail varnish colours never matches the photo in the brochure. My last order had a product missing due to it selling out. Funny that as it was at a reduced price. When they are back in stock it will be at the usual price again. I have now starting ordering their products from online sites and hope they are safe. The packaging is exactly the same and so far l have had no adverse effects.

Terrible customer service. I am trying to return lipstick that does not match the colour and I can not. The return company told me they were going to collect it but failed to do it twice. I complained to Avon and all I get is someone will contact me in 5 days it has been 2 weeks now.i don't recommend to buy anything from Avon. Terrible customer service. I will get my make up and skin care from somewhere else

Items arrived but parcel held 2 damaged items out of 6. It appears that the parcel had been thrown about by Evri as one of the cans was also damaged although the contents were intact.

Great website, excellent products that are fantastic value for money. Despatch time a little slow, but my items arrived in tact and well packaged.

I've just been reading the reviews on here and I'm really surprised how many bad reviews they have. Avon really need to get a handle on these because they don't seem to be answering or monitoring the reviews on TrustPilot at all!

Avon have been around for years and their products have been largely good. In my younger days, many moons ago I worked for them and then they prided themselves in customer services, not anymore it seems! What a shame.

Come on Avon own your mistakes and be the excellent company you used to be.......

BEING A VIP SELLER DOESN'T DO YOU ANY FAVOURS, WHEN YOU CALL UP CUSTOMER SERVICES THE ANSWER MACHINE SAYS "TRY WHATS APP" YOU CAN CHAT WHENEVER YOU WANT TOO. WELL IF YOU USE WHATSAPP YOU ALWAYS AND ALWAYS MEANING FOR MONTHS NOW, GET THE "WE ARE EXPERIENCING A HIGHER VOLUME THAT NORMAL" BS AND A RESPONSE USUALLY TAKES 24 HOURS OR LONGER. ITS FLIPPING DISGUSTING.

Evri damaged parcel. Can't get in touch with Avon to get refund or resend. DO NOT USE as customer service dreadful when an issue

I have been an Avon Lady for nearly 20 years but I do not like to be treated worse than a dog. I reached the highest earing level (VIP) but Avon now imposed a significant paycut on all Reps. Avon reduced the commission to 10% on all Fashion Products (clothes, bras, jewellery, sunglasses, handbags, PJs etc) as well as homecare (diffusers, car fresheners, candles, fragrance oils, wax melts, etc). This could tank my Avon business. For example, if a customer spends £20 of these products, we only earn £2 but have to pay for the expensive Avon Catalogues, Stationery, and the petrol for canvassing and delivery. My Avon business will go under if I do not earn sufficient money (we all pay rent and bills). Avon is spiteful and despicable. I have contacted them directly on several occasions but they are good at fobbing you off! Feel free to support your Avon Reps with tips, but DO NOT join Avon. They do NOT look out for women! Only for their own profit!

I placed an order on the website which said it couldn't process my card but the money was taken right away. No confirmation email recieved. I tried to speak to someone but it's either Whatsapp or FB Messenger (both a useless chatbot and then I was ignored once it couldn't answer my question - except to try and upsell me another product.) No email, but you can telephone (because this is 1995). TL;DR They took my money but didn't process the order. They're now ignoring my comms. Avoid like the plague!

Recently bought the Power stay 16 hours lipstick.
Had loads in the past which lasted so long I had to remove with vaseline. Ran out so bought more unsure if the receipe has changed but they are only lasting a few hours now

After having had my parcel stolen from my doorstep, Avon immediately said that they'd refund my money without any quibble. Amazing customer service and all resolved within a couple of days.

Not a happy bunny , I bought the blush pearls from Avon as in the past they gave always been great, however this time there's hardly any in the pot and the foam pad to protect them fills most of the pot ...not value for money at all I will not be purchasing these again.

So disappointed in Avon it is my third time buying a red lip stick when you get your product it’s either pink, orange or dark pink. It’s not what it shows in the catalogue. I purchase from them almost every month , but this is truly a disappointment and money wasted.

Do not buy Glimmerstick eyeliners. I have bought three in the past, plus one which Avon sent as a replacement when i complained. The 'pencil' does not twist up. Once the initial stick, approx 5mm, had been used, that was it. None of them would twist up any more. The twister on the base just didn't move! I've had to throw them away as they are useless! Even the replacement they sent was the same. This was blue, green and grey plus the blue replacement. Absolute waste of money.

We have a sticker on our door, like our neighbours asking for no salesmen, canvassers etc. Both of us had Avon cosmetic catalogues put through our door in BS32 9.. I understand people want to make a living, but this is pure ignorance of what residents want. I never have bought from you and after this ignorance, I never will. Your rubbish will next time go in the bin and your agent is forewarned.

I have been a rep since 2015 and over time have experienced so many changes, which have cost me to loose many customers.
Today, I came across Avon's latest change aimed at its reps selling AVON products; change which I hadn't been informed of prior to it being implemented.
I was finalising my February online when I realised a new fee added to my account. Fee added to sell AVON products for AVON!
It's an "Order Handling Fee" and it's charged at £1.25.
I called Customer Services to find out some info about this new fee and was told it had been active since the start of the February 2025 campaign, replacing the previous 50p "Delivery Fee".
So, AVON reps are now being made to pay almost three times as much as before, EVERYTIME they place an order to sell AVON products! So, I usually place three orders per month, meaning that I will now have to pay £3.75 each month. What has changed for this fee to be added? Were AVON products not handled to make up the orders before now? Is AVON trying to remove reps from the equation?
I wonder what David H. McConnell would make of that latest move?

They've changed formulas however not mentioned it. I loved their neutral effect tinted moisturizer however since buying a "new packaged" one(in bulk) I've been going nuts wondering what's wrong with my face, watery,streaming eyes and nose, blotches and tired dry itchy skin. Had to go to opticians and got glasses as I said I hadn't changed my face creams ect. In my mental collapse from getting "old overnight" I found an old one and checked the formula and it's different just stuck in the same pack to decieve us.

Absolutely awful service, provided me with a tracking number which showed its not delivered and stuck in the system, customer services insisting its been delivered and asking me to check with neighbours' they don't even check their own information.
Complete incompetence!!!!!!!
Why is it so hard to get a refund